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April 2024 by Forrest W
Fantastic customer service. Had a pin break on a rifle and called in to order a replacement. **************** reached out to the techs and told me they would be sending one out free of charge. Only took a few days and now its good as new. I'll have no reservations about reaching out to them should anything else happen in the future, not that I expect anything. **************, innovative ideas, and great service. Look forward to purchasing more Kel-Tec products in the future.
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March 2024 by tray4168
Just got off the phone with Melinda the best customer service I've ever had in 53 years.
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February 2024 by Cameron L
Innovation doesn't come without haters. Making stuff is hard, lots of people don't know that.
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February 2024 by Paul Andrews
American made and EXCELLENT service!!!!
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February 2024 by jerome gilbey
Got a squib on my p17 and the folks at Keltec were great. They paid postage to ship it to them. Only 3wks from sending I got it back. They replaced almost everything. I've ran about 200 rds thru it now and it runs better than ever.
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February 2024 by Jonathan Tipton
Awesome customer service over the phone. I needed a part and the representative was quick to ship one to me. Keep up the awesome work KELTEC!
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January 2024 by Bunker8484
Brand new p17 and the trigger doesn’t work at all.
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December 2023 by Captain F.
Best customer service and willing to help at all times, went back and forth with emails because I was kinda clueless on how to ship firearm to them. Lynne Briggs was very informational. Fast shipping only because I lived a hour away from There location. But overall I have received my fire arm back they have replaced my bolt carrier since I noticed that my ejector was missing I have yet to fire the weapon but over all customer experience was very well received on my end !
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November 2023 by motomonk
Bought a RBD-C and I'm disappointed. The cheek rest heated up like crazy after only 15 rounds my first time shooting it. The mag well is hard to load with the stock CA magazine. The butt stock pad and charging handle are flimsy. Ordered a m-lock hand guard and angled m-lok grip and it didn't match the pictures on the website. Once you remove the old hand guard you must buy two other parts to make the sling work. I won't be buying from kel-tec again.
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November 2023 by al williams
Over time I've purchased five Kel-Tec firearms - being attracted by the low price, light weight and small sizes. Four of the five have had reliability/performance issues out of the box. Sent one back to factory for warrenty - after getting it back, in my opinion it is still not something I can rely on for safety.
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November 2023 by Jerold Burke
Ladies at the front desk are awesome. Had the part I wanted and even some tips for installing. Thanks !
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October 2023 by Asrat W.
Best in business of customer satisfaction 100 % behind their products making sure customers are always taken care of. I for one experienced this service from Kel tec.
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October 2023 by Joe neville
The customer service here is amazing. The two girls that work at the front desk are the best Customer service people i've ever dealt with. The person who fixed my weapon was very polite and explained everything he did and asked if I had any more questions. This was all done while I waited a half hour before they closed. No one has better customer service than KELTEC. I will recommend everyone I know to buyKELTEC guns in the future.
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September 2023 by Steven Nowak
Love the people that work here from the front staff to the s.iths themselves. Customers Service us always top and product reliability is equally great. Thank you, Keltec, a true American Company.
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June 2023 by Chad T.
Took my Kel Tec 380 into the Cocoa customer service department due to jamming issues. The girls at the counter were incredible and very helpful. My gun was repaired the same day. Best customer service ever. THANKS
