Metro by T-Mobile at 2711 Clearlake Rd is known for its friendly and helpful staff who provide excellent customer service. Customers appreciate the knowledgeable team members, such as Jose and Marcus, who go above and beyond to assist with phone transfers, upgrades, and account management. The store offers a range of prepaid plans with unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Visitors find the staff attentive and willing to help, whether it's choosing the right plan, handling technical issues, or explaining new services like home Wi-Fi. Even when a customer's payment method didn't work, the staff remained welcoming and accommodating. Overall, this location is highly recommended for its helpful service, good selection of devices, and a staff that genuinely aims to meet customer needs.
Zaid he was amazing we need new phones he help us with that then after the store closed he tried to help me in lock my car he is an amazing guy thank you
March 2026
The guy was very respectful and got me everything I needed !! And has some great deals ! Definitely will be staying on Metro.
December 2025
Jose was FAST friendly & humorous ! AWESOME SERVICE.