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July 2023 by Kim H.
I called three times each time was super friendly answer.. second I spoke with Conner. Conner was super friendly the first time I spoke with him explained what was going on, told him the chemicals I had and he listened and just communicated even went as far as looking at different chemical labels on each brand comparing and thinking together what could be issue ended conversation but when I called back one more time with possible conclusion Conner answered I politely asked if he was busy he said no so even if he was in middle of something he made sure to make time for customer Thank You! The second time I talked to Conner was just as good listening to what I thought may be a conclusion and we once again talked and discussed a possible solution soo Thank you once again for great customer service these times and days it's getting very hard to find that. So very much appreciated!
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June 2023 by Vaughn Bright
Great service and reasonable prices
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June 2023 by Ozzy P.
Been buying chlorine so often for my pool and finally realize that their chlorine is water mix not strong as another places from the same company, there why the sun kills the chlorine quick, 2 jugs every 3 or 4 days is to much, so disappointed about this place .
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March 2023 by Tim Peters
I gave a bad review previously due to (what turns out to be) a bit of phone tag and mostly my fault for not checking (completely) my voice mail. I was in the process of moving and inundated with calls from various sources due to the move. The owner has since made clear his commitment to making me a satisfied customer and have found their staff to be friendly, very attentive and willing to do what it takes to make you a satisfied customer. We will be using them for pool supplies moving forward.
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August 2022 by Matt B
Nice clean store this particular pinch A Penny in my opinion has the nicest people working there compared to other pinch A pennies that I've been to this one is much better as far as customer service and the store itself just look cleaner and they offer more services
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February 2022 by Michael Walls
Excellent Service. Took time to answer a bunch of novice questions,. Helped me figure out correct measurements for chemicals.Made excellent suggestions for my project.
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January 2022 by william foster
Do not use their pool service. Multiple times their employees have not shown up but send a email that the service was completed. How do we know you ask well I work from home and my wife does not work and is always home on the day of service. Today in fact my wife observed the employee test the water walk back to their truck come back with chlorine set it down next to the pool take a picture but never pour any chlorine into the pool but gets an email stating the pool was serviced it it required a gallon of chlorine.Called the store and spoke to one of the owners to let them know. Only thing was to credit us back 1/2 month of the service while appreciated the right thing would to be send someone else to do the service.I will note that we discontinued the service at the beginning of the month because of similar incidents which was also had been communicated to the store and to the owner today. Guess it was the last parting shot this employee could do.
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December 2021 by James Beck
Finally found a team that could patch some cracked coping (cement) in my pool. Chris cam out and also suggested a new paint job on the pool deck which we agreed to. Reasonable cost for cement patching and painting the deck - BUT Chris brought a worker (same name as mine) who was an obvious rookie and didn't care about being careful nor paying attention to details. He stepped into wet paint w/ his socks and tracked it onto several areas of my cement porch area. He also carelessly splattered drops of paint onto the pool tiles below the coping that he was painting. Chris doe quality work but should be careful of hiring ex-cooks to do deck painting.So (while mowing the side yard), just discovered the streaked paint on my fence - courtesy of either Chris, but more likely Jimmy.This is right behind my garden hose area where the boys splattered their paint brushes onto my fence. See pictures!I know the grass paint will eventually go away.Zero attention to detail here, and actions that show no respect for the customers property.$50 credit from Chris hardly is appropriate for these issues. Therefore, I have disputed an additional $200 w/ CC company for replacement of fence panels. No need that I should live with and see everyday - splattered paint on my vinyl fence.
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November 2021 by James B.
Finally found a team that could patch some cracked coping (cement) in my pool. Chris cam out and also suggested a new paint job on the pool deck which we agreed to. Reasonable cost for cement patching and painting the deck - BUT Chris brought a worker (same name as mine) who was an obvious rookie and didn't care about being careful nor paying attention to details. He stepped into wet paint w/ his socks and tracked it onto several areas of my cement porch area. He also carelessly splattered drops of paint onto the pool tiles below the coping that he was painting. Chris doe quality work but should be careful of hiring ex-cooks to do deck painting.So (while mowing the side yard), just discovered the streaked paint on my fence - courtesy of either Chris, but more likely Jimmy.This is right behind my garden hose area where the boys splattered their paint brushes onto my fence. See pictures!I know the grass paint will eventually go away.Zero attention to detail here, and actions that show no respect for the customers property.$50 credit from Chris hardly is appropriate for these issues. Therefore, I have disputed an additional $200 w/ CC company for replacement of fence panels. No need that I should live with and see everyday - splattered paint on my vinyl fence.
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September 2021 by Christina McCullough
Absolutely unbelievable! We started our pool service 4 weeks ago now. When they stared, the pool was nasty and green. Got charged for the extra chemicals to start it up (as expected). No problem there. The pool is clear now and that's great for only half a chem service. 2 weeks ago I didnt get some of the things I paid for and last week the guy ADMITED TO MY FACE he just ran out so he didn't do it.. This week, the guy claimed to have knocked on my door 2 times (lies) and didn't even go through the gate that I left open for him. (I was back there and would have seen him) I get an email saying the service was done. Upset, I call and find out whats going on. This week I wanted chems and a clean. I was upset because it never happened. The "owner" says she will get him back out. Then says NO she WONT get him back out because of the amount of chemicals he used in the first 2 weeks! THRY KNEW HOW GREEN THE POOL WAS AND IT WAS GOING TO BE EXTRA! I am paying for extra services! I have a small crack on my filter that even the pool boy said was not an issue (it doesnt leak water!) But to be so unprofessional and go against what YOU say is absolutely unacceptable and unprofessional on every level! Not to mention that I was only getting part of the service! I'm sure a local company would be more than happy to accept my money I am willing to pay it AND give me the service that I pay for.
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September 2021 by Scheky N
They repainted our pool deck. It’s never looked better. They did a tremendous job. Highly recommend them.
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September 2021 by Nancy Ferro
Very/helpful and pleasant to deal withHave a lot of flavors you/cant/find any more
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August 2021 by Mykael Lord
No issues, a little pricey though
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July 2021 by Constance Wagner
Great pool service, Diane nice and helpful. Loved Mike my technician. Will miss them!
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May 2021 by Kay Shiffer
Always courteous and fair.
