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June 2023 by B N.
Why are there flies everywhere every time we come for lunch? The tables are always dirty too. The employees are friendly though
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May 2023 by Margie T.
My husband was sitting trying to eat a hotdog and pretzel and have a drink while I was sitting with him and nothing but flies were all over us and the table it was discusting. We also watched as customers were using the self checkouts as the associates were standing around not watching customers but talking amunst themselves and having a good old time. This is a dirty nasty place The pizza maker had gloves on while using her phone I asked her if she was going to change her gloves after she said she would
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May 2023 by Wendy M.
DO NOT BUY TIRES HERE if you are expecting "service." After purchasing online, it was a full time job to make an appointment. I called multiple times, once let the phone ring for 15 minutes solid. No answer. I had to get in my car and drive over there and wait, and wait, and wait for a person to come outside of the service area (where customers are not allowed). I should have followed my first instinct - cancel the tire purchase and installation! Instead, I soldiered on under the fallacy of sunken cost.9,000 miles later I'm still trying to get an appointment to get my tires rotated & balanced - supposed to be "free" for the life of the tires or 50k miles, whichever comes first - and do you think I could get an appointment? NO WAY. This time I live ~40 miles away so it is no longer practical for me to drive over just to make an appointment.So I'm going to my local Tire Choice and will pay them. I give up and will NEVER EVER EVER BUY TIRES FROM SAMS CLUB AGAIN. Not worth the headache. My time is more valuable than sitting on the other end of the phone wishing, hoping, someone would answer.
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November 2022 by Lynn V.
Do not...I repeat...Do not purchase a cell phone at Sam's Club. The salesman at the kiosk does nothing but lie about everything ie. the cost, your upgrade, contractual obligations, rebates, etc. Not one thing that the salesman told me was the truth. Unfortunately Sam's has no recourse as the booth is not theirs, only located in their store. So now I am stuck paying full price for two phones, and you have now been warned. Purchase at your own risk!
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March 2022 by James W.
Added a card for significant other, they (sams club) never told the date the card was sent, 2 weeks later, I called to "TRY" and figure out what was going on, the employee or associate on the phone was worse than a recording because they wouldn't answer one question I had and kept saying the same thing over and over like they didn't have a brain. Then cancels ALL CARDS. Never tells me he canceled my cards. So now I have to wait even longer because of their unprofessionally trained employees. Sams club in general is a waste of time and no one should put any confidence in any of their employees.
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February 2022 by Angie K.
Bought my glasses here. I have vision insurance which they do not accept but I have the Sam's Plus membership. They told me to get my eyes tested with my insurance and price glasses at the eye doctor. I did that and then took the quote and my prescription to Sam's. They don't have as large a selection of frames but I found several that I liked. When they figured out the cost, I was able to get a new pair of glasses and a pair of prescription sunglasses for less than I would have paid for just the glasses using my insurance at the eye doctor. I have had them for 2 years with no complaints. I just repeated the whole process again and have ordered new glasses and sunglasses at Sam's. They should be here in 2 weeks.
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January 2022 by Lanie S.
We are members of both Sam's and Costco, but we definitely recommend Sam's more then Costco. Sam's club is definitely a lot cheaper then Costco. For things that I buy from dog food and snacks to everyday needs, I compared the prices and Sam's is definitely going to save me more money. Will probably not renew Costco for the coming year. Sam's club is the best!
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November 2021 by Cindee P.
I don't usually have any issues with Sams but their selection is slim. I know it's so they can purchase items in bulk to resell in bulk. I love the scan and go feature on the app. You can use it in conjunction with Shopkick, too. FABULOUS!
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October 2021 by Cheryl Mason
Sam's Plus member, no complaints whatsoever... friendly staff... and well stocked shelves! plus. I always save on gas.
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October 2021 by John Westgard
3rd strike, you’re out. Got my tires there but can no longer trust nor recommend the tire department for how they respond to issues. Customer Service is supposed to be a thing...”well it’s Cocoa” shouldnt be am excuse
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October 2021 by Michael A.
The Cocoa, FL Sam's Club is great. The staff is friendly and they always have what I'm looking for. They are part of a chain and not all Sam's Clubs are managed/operated equally, but the leadership at the Cocoa, FL location does a good job and it shows all the way to the customer interactions.
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June 2020 by Jennifer Lee Mitchell
We like sams but there are a few things that made me a little upset yesterday.
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April 2020 by Mari Lynn Meulman
Kudos to Sam’s Club , Cocoa FL. We finally went for a much needed trip to our local Sam’s today. Both my husband and I commented on how pleasantly surprised we were. Things were organized. Staff was pleasant and helpful even though we are sure they must be exhausted. And yes there was toilet paper and paper towels in abundance under the control of two kind and pleasant employees. Thank you all for doing what you are doing.
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April 2020 by Joan M. Bailey
Friendly employees! Had everything I needed!
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April 2020 by Kellene Murdick
Worst service for pick up. Arrive at 7pm for pick up. Not ready. Waited 45 min and went back in at 7:45 pm staff standing around, non-professional when sent to get items. Came back with partial order, made no attempt to fill order. Told another customer to come back tomorrow, her order would not be ready.
