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October 2023 by Stephen M
Terrible company. The workmanship is subpar. The employee that was assigned to perform my work constantly badmouthed the 2 owners (father and son). The owners have bad attitudes. The owner also badmouthed the employee performing my work. Unbelievable. The doorframe in my master bedroom failed a door inspection and the owner of the company told me to pay the re-inspection fee of $75.00 plus a $2.95 fee and he would reimburse me. I have made numerous attempts via messenger to set up a time to pick up the money owed to me, and he does not respond. This is one of the worst companies I've ever dealt with and do not recommend Superior Doors and Services. Their name should be Inferior Doors and Terrible Services.
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September 2023 by Stephen McGill
Beware of this company. I had numerous issues dealing with this company. They seldom answer their phones and when they do, they do not follow through with their commitments. I overpaid for the work they performed and when they hurried to finish my job the owner asked me to give the guys a tip. I received a 15-minute evaluation of my issues for the estimate and the price continued to go up throughout the process. Unbelievable. I ended up having to spend time cleaning the floors to remove a black material that was very difficult to remove from my new tile floors. Terrible company and I believe they're going out of business. I do not recommend Superior Doors and Glass/Services.
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September 2023 by Marcia Kaiser
The business is probably gone under. The whole show room is empty. We dropped off two doors to get repaired and hadn’t heard from them for months. We went back to get the doors and our refund and that place is locked down. We found a man in the back and it looks like he’s down to about a three garage size areas on the side of the building. He seems like he has no authority to make decisions for refunds. I did get my doors back. Unfortunately, I think they’re going on hard times and he’s the only one left.
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August 2023 by Sierra Golf
I cannot say enough- DO NOT spend a single penny near this business. I should be suing them. You will if you hire them.This was a horrific experience from the beginning. This father (Sal) and son (Casem) duo learned the art of how to screw people over and enjoy it. They also learned how to pass the buck with their favorite phrase, “that’s up to the manufacturer, we just install them.”RUN.I went into the store and got a quote. When I tried to put down the deposit, they said I needed to pay transaction/ credit card fees- in addition to the costs I had already agreed to. NO. That is a sign of a weak business with no customer service skills. So I cancelled my deposit and left. The office manager chased me to my car and promised no credit card fees. So I proceeded against my better judgement.Install date came around and only half the windows had arrived. I was patient and agreed to have those installed and had to fight with the owner to pay for only what was installed instead of the whole amount that they had not yet delivered on.Finally my other door inserts and windows arrived. More than one was damaged. They told me if I didn’t accept them, they would put a lien on my house. I said to take them back and I would call the police. They decided to give me a $100 discount to install the damaged product. But then they wanted to again charge credit card transaction fees! I said that was not what I agreed to.They broke a marble window sill in my bathroom. They completely destroyed the whole window sill and left damage to the wall in my garage. I had to have it rebuilt at my own expense. They did major damage around my exterior front and kitchen windows that I had to fix myself. The windows were more expensive than others in the area and they cost more in damage than would have happened if I installed myself.Casem (owner’s son) came back when the job was done (not ever to my satisfaction) and apologized that the job was not done in the agreed-to time frame (2 days vs 5 days) and tried to blame it on the fact that he was required to hire “criminals” as a business owner. “They” were to be blamed for the poor work ethic and not him or his business.Only a couple years later and the product has failed. The impact glass broke with no apparent cause. I called back to see if i could place a warranty claim with the manufacturer. Sal and Casem both provided numerous excuses why they won’t stand behind their product. They have not provided any resources or help to get the defective product replaced.
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April 2023 by Michelle L.
Dishonest & unethical....not even worth the energy to type out the issue. Not spending a minute more on this co. - spent enough money. I definitely do not recommend this co.- stay away.
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September 2022 by josh kurz
no communication... 3/4 of itstall in.. waiting 70+ days for 3 windows job still not done. rude on phone with no callback
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September 2022 by Omar Vielma
one of the best service I’ve receive, they took two glass windows out of my house from 3pm till 5pm and it was done to my satisfaction. This company knows windows ??
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August 2022 by Gabrielle Leppo
Beware they stole our money! Please do your research. We hired them to install a door which Casey told me would be done within three weeks. They deposited our check May 11th, then proceeded not to show up for install or even call to advise they could not make it. This not showing up happened 5 times (each time a new excuse was made up). We decided after over two months we were going to break our contract and ask for our deposit back since no labor had been completed, Casem advised us that Salah would give us the deposit back since he is the "owner" so we went to the office and Salah refused to return our deposit and Salah told us we would have to go to the court to get our money back.There are currently several cases against this company, from the attachment below stating Casem owes $150,000 in deposits to customers.I edited this review because they were blocking it, please feel free to reach out personally to me for some information.
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June 2022 by Brenda Sanchez
We bought two sets of long sliders (15k) and they sit right next to each other. superior doors installed one door 3 inches shorter than the other, which caused us to have to frame the doors to cover up the gap. In 2019-2020, we called it to see if someone could come out to fix them. There were always excuses as to why he couldn’t come fix it. “The tech had shoulder surgery and he was the only one who could fix it.” “ He was the only one there and was too busy, Covid.” Etc. We called recently and the receptionist was rude. We asked for the owner to call us a week ago and we have yet to receive a call. We paid $15,000 for the doors and then paid superior doors $2,000 to install them. I don’t understand why they can’t do these right. We paid a lot of money to have doors that don’t open.
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May 2022 by Diane Carolina
Excellent work, they installed an incredible door for me and at an excellent price. They are wonderful, 100% recommended.
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March 2022 by Sandy Irwin
Wow do not hire, bad company very unprofessional, an rude. I scheduled 2 appointments an was both no shows. No call I had to call them after waiting for them for hours took of work an they was a no show. Tried to reschedule an they decided they couldn't do the job. I wouldn't recommend this company at all run. They gave a lack of communication with customer an themselves... an
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January 2022 by bob beck
If I could leave a worse rating I would. Do NOT let these people make and install mirrors for you. They brought the wrong size and put it up knowing it was the wrong size. There is black glue all over the wall and the caulking was done with blank spaces and gobbed up in areas. They put a full length mirror in the wrong spot. ugggg just don't use them-you can thank me later-edit- see photos poor workmanship
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September 2021 by Shawn
The absolute worst customer service I have ever dealt with! I should have read the reviews before scheduling service with them. I received a call one hour before my service appointment to tell me they were not going to make it. After telling them I took half the day off of work to be here for them, Sal told me he would be here by 3pm. At 4:45pm and 12 phone calls to them, they no showed and would no longer answer my telephone call. At least have the courtesy to tell me you can not make it or re-schedule! PLEASE do yourself the favor, save your time and headache and do not bother calling this company. If you do not listen, good luck to you!!
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June 2021 by Lori Johnson
Excellent customer service, the technician listened to our needs and is providing a quote based on what we actually require and not a whole new fancy replacement.
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February 2021 by ish cabrera
Beware, had them repair or try to repair a screen door and the job they did was unprofessional, and the used door handle that i thought would be in used working condition locked my mom and my daughter in the house the very next day. I tried to reason with who i think was the supervisor and he was rude and nasty with me. If u are looking for a reputable professional place to get screen door work avoid this company at all cost!!!
