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October 2024 by dalton elphinstone
**Review for Tron’s Towing:**
I am writing this review with a heavy heart after my deeply frustrating experience with Tron’s Towing. My life has taken a significant downturn due to circumstances beyond my control, and the way I was treated by this company only added to my distress.
Recently, my car was stolen, which was a devastating blow for me. As someone who is already facing financial hardship, losing my vehicle meant losing my job as well. I rely on my car not just for transportation, but also to support my family. The inability to get to work has put an immense strain on our lives, and I feel helpless without my vehicle.
When I reached out to are Tron’s Towing to recover my car, I was met with indifference and a complete lack of empathy. Despite explaining my situation and begging for assistance, they refused to work with me in any way. It felt as though my struggles didn't matter to them at all.
To add to my frustration, the previous owner of the car saw it wrecked and informed the Rockledge police that Tron’s Towing should deliver the vehicle back to my home. Instead, they impounded my car and seemed completely unaware of its whereabouts when I inquired. This lack of communication and accountability is unacceptable, especially during such a challenging time in my life.
The emotional toll this has taken on me and my family cannot be overstated. We are left without a vehicle, which affects our daily lives and adds to our stress and anxiety. I would have expected at least some compassion from a service that is supposed to help in difficult situations, but instead, I felt disregarded.
In conclusion, I cannot recommend Tron’s Towing based on my experience. Their lack of empathy and professionalism during a time when I needed support the most has left me feeling powerless and frustrated. I hope that they can reflect on their customer service and consider the impact they have on people's lives.
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September 2024 by Steven Vanvelzor
Called and got no answer, emailed from their site or wrote to them like they asked on their site and got no call back or reply back, a company that doesn't care to make money or new customers....I think it's funny of you leave a bad review theirs no comment but leave a good review than they have something to say, that shows everyone that the good reviews are from the company or people they know that are friends and are trying to make them look good, I had a easy tow, 2 streets down, no more than 1min up the road and they could have made 180 to 400 bucks doing the job but they refused to answer or reply back, the companies with worst reviews answered or got back to me, this company shouldn't have but 1 star
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September 2024 by S E
Called on Tuesday to schedule an appointment for pickup on Thursday, so today We waited ALL DAY to get picked up, it had to be at the dealer before 6pm in Orlando, needless to say at 3:15 I called to ask where the driver was? I was told "he just got off 95 at Barnes (I live 5 minutes away) at 4:30 STILL no driver, called again and cussed them out....WORST SERVICE (OR LACK THERE OF) The woman tried to tell me they was running behind because of all the wrecks (it didn't rain till noon) and obviously I wasn't important ? even AFTER I MADE AN APPOINTMENT, Don't walk but RUN from these morons!
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August 2024 by Kristy Holbeck
Highway robbery in every way!!! Don't let the PD make this decision to use them for you. Big mistake not knowing what to do after you total your car. Don't let this happen to you!
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July 2024 by John Haight
Excellent service, reasonable time waiting, highly
Recommend, hope I
Don't need your services again but if I do I know who to call. Thx
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July 2024 by Valkyrie 76
I had to call Tron's after another place that my insurance company had dispatched left me hanging and wouldn't answer their phone. This place was such a pleasure to work with. The dispatcher was so pleasant and patient (even after all of my indecisiveness). They came with in the quoted time frame of 60 minutes. The driver was also kind and personable. While it was an expensive 12 mile tow, they were very transparent about it and State farm did partially reimburse me for it. Needing a tow is usually always an inconvenience for anyone but if you do need one, these are your guys!
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June 2024 by jamie schelin
Tron, miss Amanda, and miss Charmaine are the best
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June 2024 by jonathan assink
Little crazy around there but not terrible. In and out in less than 30 min. Pretty good all things considered.
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April 2024 by Seth Rice
Not open to release your vehicle today this is illegal
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February 2024 by Anime Yass Child
Terrible serviceWaited 3 hours and had no response from them terrible service don’t not use this service complete waste of time
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January 2024 by Derrick Shaun Lister
This is a predatory business
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November 2023 by ben clifton
Best company to have your vehicle impounded. Fair pricing and lots of great customer service. Just bring exact change.
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November 2023 by Eric George
Truck number 440a horrible driver
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November 2023 by patrick grimsley
Trust me. This isn't a place you'll be happy to visit. Most likely just know that from this day on. Things will get better.
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October 2023 by Lindsey Jones
Came out quick after FHP contacted them. It's a tow yard so it was kind of sketchy but allowed me to get my stuff I needed out of my car. Send a letter to put a lein on my car when it was there for only 3 days. Certified letter came the day after my car had been towed to body shop. Most of the bill was for recovery which my car was easily accessible on the side of the road. No fluid or debris clean up required so not sure why recovery was 6 hundred and something and tow was a hundred something. That's sketchy too. Always get your car towed to your house or the bodyshop!
