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February 2024 by Kathy Hamilton
Can't get someone on the phone. My mail was to be held up to 30 days until I provided a forwarding address. Two weeks into the hold the post office forwards my mail but there is no where to forward it to and now it is in limbo or lost. I would give no stars if I could.
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February 2024 by Fred lockhart
Very good service. Has packing boxes and other supplies.
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December 2023 by Mike Hernandez
Don't understand why they don't have an area setup to drop off items with a click and ship or prepaid shipping label. Why should I have to wait in line..just want to drop it off. Also the grounds outside this place are pretty depressing, it reflects poorly on our growing city. Please clean it up...it's a dump.
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October 2023 by Amelie Culbertson
Been here twice, for two different reasons, and I can honestly say that I am very pleased with both experiences. Today, Eric helped me with a package that I was sending. He was very courteous and professional, and his customer service really made my day! Thank you to the awesome team here at the USPS! I highly recommend.
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August 2023 by Motivation4rise
Cashier are very rude and was laughing at a lady that was having a bad day! They are not professional at all.
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June 2023 by Rob Set
I was expecting 2 packages and 1 was never delivered. I was literally on my front porch as the mailman put mail and 1of the items in my mail box. I was wondering why only one was actually delivered. On EBay tracking It said that the mailman attempted to deliver the other package but access to my property wasn’t available. So apparently someone trying to back out of the driveway and the mailman not wanting to wait literally 10 seconds constitutes them trying to deliver a package but didn’t have access. I sat and watched the entire thing.Complete bull. Zero customer service.
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May 2023 by Clarice Hernandez
This is the only office in the Brevard area I have consistent problems with. It seems they try to do the least amount of work as possible, mainly the bald headed middle aged man. It’s too much to ask them to put ONE extra piece of tape when needed. All other post offices provide no problem. On a prepaid priority package through eBay. So EVERY Time I have to drive 10+ mins out of my way thanks to these people who don’t know what their actual job is.
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May 2023 by William Rodriguez
Excellent service from excellent employees!!! Especially what clerk named will ???
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March 2023 by Deidre Jackson
My family has used this post office for 20+ years; however, in the past year outgoing and incoming mail isn't being delivered. Couple of packages disappearing in thin air and bills never making their destination. Is the mail being eaten or opened once it arrives at this facility? I don't even bother filing a complaint because I know the manager will say it's not their fault/problem.
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March 2023 by taylor d.
Alex here at the Cocoa Post Office is literally a super hero. I was having the worst time getting a hold of a package that was misaddressed by the sender and Alex literally went above above and beyond to make sure I was able to pick it up in person. I really appreciated his kindness I've been having a tough couple of weeks and this definitely made it a lot better. THANK YOU ALEX SO SO MUCH ALSO SHOUT OUT TO DOMINIC FOR MAKING IT HAPPEN
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March 2023 by D Jackson
My family has used this post office for 20+ years; however, in the past year outgoing and incoming mail isn't being delivered. Couple of packages disappearing in thin air and bills never making their destination. Is the mail being eaten or opened once it arrives at this facility? I don't even bother filing a complaint because I know the manager will say it's not their fault/problem.
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February 2023 by David Avila
Terrible service 32926 , from driving across the yard, leaving package son roadway,mailbox.Delivery person always talking on phone while driving and attempting to deliver mail.I often do not get my mail.I often received other people s mail.I had to write a note for the postal delivery person, not to leave mail in unsecured stoop on top of mailbox by roadway.I am currently awaiting for numerous packages that say out for delivery today and Friday.Mail came out today only letters no package. But my neighbors got package from the Carrier.so you have Dominic who says he will fix it but yet Weeks later months later nothing gets changed video shows the mail carrier just will not do her job what do you.so I'm posting this everywhere trying to get my mail that's all I want my mail nothing more.Please drug test the carrier for 32926 West Cocoa.
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December 2022 by Micheal Shelton
Am i the only that keeps having paychecks taken? Confirmed delivery to post office but stolen before it gets to mailbox... Police and sheriff have been notified and investigating.
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December 2022 by TJ
Polite and professional service workers makes this Post Office on SR 524 in Cocoa a pleasant mailing experience.
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October 2022 by Duncan Newbury
Have never had any problems with this office in the 2 + years I have lived in the area. Always friendly, always clean and always quick. Only wish they had the kiosk in the lobby for sending packages during off hours.
