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April 2024 by Humberto velaidez
The worse bank in the world 2 hold checks for 2 weeks
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December 2023 by Shameela Makeup
Worst location. No one even speaks to you when you walk in. There’s no list. They pick who they want to help because I was definitely sitting more than half an hour and some other people walked in and they helped them first. You’ll be sitting for an hour before anyone even acknowledges you.
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December 2023 by The10thLevel
Came in with a credit card issue and Diana Lorenzo ended up helping. Very nice lady who genuinely likes to help.
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December 2023 by APSI
My usual branch is the BoFA at Peppertree Plaza, but after getting a chance to work with Eddie and Jason they quickly and professionally helped me resolve my banking needs. Eddie was extremely polite and had a great sense of humor I'll definitely be banking at the Coconut Creek more often.
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April 2023 by M J
I don’t recommend anyone to go to this branch theres a teller/banker in there name eddie he his untrustworthy do not open any accounts with him or have him help you do not disclose your personal information to him he is located on the last desk straight ahead VERY UNTRUSTWORTHY
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March 2023 by Peter G
I have been a Bank of America customer for over 15 years and I frequent this branch most of the time to use the drive thru especially when the bank is closed. And we need to talk about it... Many times the ATM machine has a problem and many times we have a line of cars because there is only 1 machine. I think they could install a second ATM machine in the drive thru and better maintain them so they always work!
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February 2023 by john d'abruzzo
Another horrible BOA location. One teller, long lines and no drive thru. Bottom line is that customer service is nowhere on their list of priorities. New norm, I guess.
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January 2023 by Sandy MendozaBek
Terrible branch manager, I got there 20 minutes before they open, I was the second in line as all the assessors approach other people, he took my name and made me wait while the rest of the people was being served! Bo only they open late, but customer service is terrible, I will be closing my business and personal accounts!
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August 2022 by Daniel Chacon
This branch is ridiculous there are 3 to 4 employees doing nothing but only 1 teller to take care of costumers needs and whe you ask why is there only 1 teller all you get bad attitude as an 11 year old customer this is really getting bad customer service is supposed be #1 priority and don’t get me wrong I understand that do to Covid-19 there is a shortage of employees but when you looking at people doing nothing but talking to each other is not about being under staffed is just not caring about us the public tge costumers that make your business!!!!!! This is the worse location other than the one in 441 and Atlantic in margate
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July 2022 by Ceiling Bravo
I went to take care of something that would normally be a headache at any other bank that I have been too.Thankfully, Diana，took amazing and diligent care of what I needed to get done. Highly recommend working with this bank and Diana!Ya！
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April 2022 by Mara Bou
This is day 2 of trying to notarize 1 page! Beyond incompetent. They had me seating there 40 mins when I had an appt at 2:30pm so tired of this bank.
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January 2022 by Vonya
For NO APPARENT REASON this location was closed. I got here on a Thursday, NON HOLIDAY, at about 9:45am to find them with their doors locked, and inconveniencing me on SO MANY LEVELS. Unacceptable!!!!!!
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October 2021 by DM Ahern
I have been a customer of Bank of America for over 20 years now and this is the BEST branch I have ever been to. They can be a little slow, but the atmosphere is not one of people rushing around to get things done and it is nowhere NEAR as pushy and controlling as other branches I have been to, where they force you to use those unpersonable ATM with "Teller Assist!!" If I wanted to go to an ATM and see someone on a video screen help me, I would have gone through the drive up ATM. Ask for Robina!! She can solve ANY problem that you are having!!
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September 2021 by Seva Eremkin
I had a wonderful experience with associate Ivette in BOFA office at Coconut creek. She was very helpful. I could easily open credit account, order new cards, got cashier check just in minute and solve other issues to get a bank letter. No waiting time, everything was quick and smooth. Easy communication. I didn't have much experience with other offices of BOFA (maybe just one in Marget), but this branch is professional.
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September 2021 by Veronica Leon
I have been trying to get answers on my claims for fraudulent withdrawls fro my checking account without any succedsful answers and continue to have no be without access to my account and my funds. Have no access
