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November 2023 by Andrea Z.
I come monthly to deposit a check on my grandmas behalf. The service is always very respectful, kind and quick. I enjoy coming here. I just wish they had more branches.
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March 2022 by Safiya Wilson
worst branch... sat in drive thru and no one came to the window to assist. folks like those working at this location is what brings the neighborhood down, I've been to other branches, and they are great. Its a shame this coconut creek location is a disgrace.
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November 2021 by Maria Ternize
Citi bank is the worst customer service ive ever! Encountered!!
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October 2021 by Andrew Limpert
Been going here for 5 years and never had an issue , always good.
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February 2021 by john stinglen
I am a citi bank customer and was rejected help after the lady seen me in the parking lot getting out and walking up to the doors.... she closed the gate and told me I'd have to come back tomorrow to go to the teller and make my transaction. Literally walking into the bank and she closed the gate on me. But had someone else literally walk in right before me.....
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August 2020 by Dennis Decker
Came at 12:10 pm on Aug 7, 2020 because hours posted are 10am to 4pm. These hours are posted on glass doors. Cleaning lady said "lunch". Came back atv12:30 and friendly first man in line says, "they said they open at 1pm". So it's bad enough Citi closed branch in our neighborhood, now they don't even honor posted open times in what branches remain. They can't even manage 1 teller for 6 straight hours. Sad.
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June 2020 by Fady Moubareck
Branch hours are supposed to be from 10AM to 4PM (modified due to COVID19). What they don't tell you is that the teller takes an 1h to 1h30 lunch break and every day it is at a different time. So don't bother getting there between 11:30AM or 1:30PM because they won't be able to service you. They are still happy to take you full monthly fee !
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May 2020 by Liza Bassi
Today I went to deposit my stimulus check, and the stuff not polite at all, should put people be more courteous than the ones you have, if they don't like their job should quit or fire. Not visit the Bank because I do all my internet.I will send this same info to headquarters of Citibank
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June 2019 by LUIS H
People! Dont waste your time in this branch ! Leave you waiting and then kick you out of the branch because they dont open accounts 1/2 hour before clothing. Ridiculous level at 1000%
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February 2019 by jennifer marois
Jorge is the best.....couldnt have asked for better service. Thank you
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October 2018 by Rosalina Peralta
2 years ago I opened a free checking account for my 16 years old son. UTMA account.
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October 2018 by Anne B
When you don't get a promised bonus because the account representative doesn't code the account correctly, you'll be treated to a long frustrating process of endless attempts to reach the actual branch by phone. Worst bank ever!
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October 2018 by Deborah Ballentine
Christopher Salazar does not represent your establishment professionally. He has no customer service skills and totally ignored my question. I asked him if he was going to answer me and he did...in a rude tone...which means he heard!
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July 2018 by Ron G.
Worst customer service! Kept waiting for hours. Conflicting instructions. Totally inept manager that walks out to go to lunch when there is a line of people waiting for customer service help (not ordinary teller transactions).
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February 2017 by Hearring Drawer
I had by far the worst experience ever by this branch. Me and my wife had a joint irs tax refund check and we were trying to deposit both checks. Now the fist one was a lesser amount and it cleared. We came back with a larger amount and it had to be approved by the bank manager and it was some idiot woman who was filling in and she told the teller no even after it was verified. So then we left to a branch nearby in Coral springs it went through it was deposited the next day. So I went back to this bank (cocnut creek) to withdraw an amount and the Teller Angela was acting very protective like i scammed the money in there when she asked me questions like I was at a trial for perjury. So I left because i was badly serviced and again I went back to Coral springs to have it withdraw. Then I spoke with their manager over there and she remebered clearing the check yesterday and asked me why did they say no the check was verified by the bank. Believe me Coconut creek will have you go do an interview just to get money out of your account. I will never go back i dont recommend this branch for anyone who deciding to try its not worth the trouble.
