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March 2024 by Nona
I have been bringing my family here for at least 2 years. My son had an anaphylactic reaction in January and the doctor, nurses, respiratory therapist, and the ER staff were attentive, compassionate, responsive, and professional. They saved his life. Today I brought my mom here bypassing DRMC and BRMC. Dr Meyer, the nurse, and ER staff were excellent. As a Clinician, I trust them with my families health.
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March 2024 by Shelby Nousain
Omg keep driving unless you have absolutely no choice.In Nov 2023 I had a ladder fall and fractured some ribs and made an ER visit to this center. I was there 4.5 hours and was in a non life threatening condition. Total charge was over $70,000. Yes - you read that right, $70k for a short visit before being transferred to a full hospital which is where the real care was administered!Yes, my insurance paid a percentage of amount due, and there was a "discount" applied from the original amount billed but West Boca Medical Center is billing me for the balance.I began reviewing the bill and comparing to cash pay rates at other local hospitals and that's what really got me frustrated. There were blood tests administered that were billed at $2,300 and $700. Self pay rates for these very same tests at other hospitals within a 15-20 min drive is $25! Other services billed were also marked up at similar price gouging rates.I called their billing office and the rep I got sent me to a new level of frustration. I shared the fair market price info I found and he actually said "well it's not comparable because it's a different service". He then proceeded to liken this to ordering a burger at McDonalds vs Wendy's. "They're different products and have different prices" he said. Ha! Imagine comparing price gouging patients needing emergency care with buying fast food at 2 different franchises.Nevertheless, the medical care provided was fine but unless you want to feel exceptionally taken advantage of I'd keep driving to a different ER center. I'm still trying to navigate through this process months later.
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February 2024 by Gaby G
Dr Barnes is condescending and rude. He complained about why I was here (as if i came by choice) dismissed that concern and moved on to the next one. I have never had someone talk down to me and be annoyed at my presence the way he did.
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February 2024 by Tara Sims
If I could give this hospital a zero I would. Please don’t waste your time coming here. The doctor don’t know nothing. The nurse knows nothing. Only come here if you want your time wasted
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January 2024 by Angela Cabrera
Places is awful came here with my daughter when she had croup sent her home because her symptoms weren’t serious. Ended an hour later in an ambulance at a different hospital cause fever went up and she was coughing her lungs up. Here for myself today and they’ve messed up my blood labels and urine 3 times. Ridiculous. Never coming here again now I understand why this place never has anyone here.
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December 2023 by Basilio Feliciano
Great & fast service,been coming to this emergency hospital for the past 3 years and love it
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December 2023 by Pennyann Christiansen
I was not feeling good at all. Everyone was super nice. Dr. Was very helpfulAnd nice. Did tests and was in and out pretty quickly. There is also never really a long wait.
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November 2023 by Kim Gabor
I went to see about a UTI pain I was having what a beautiful group of people from Romy at the front desk who escorted me back to Michelle the nurse and Dr Barnes thank you from the depths of my soul for showing me they're really are good people left in this world as I started to lose hope you guys showed me they're are definitely still Patch Adams amoung us when least expected
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September 2023 by Andres Agudelo
A terrible place, the care is terrible, I had to take my mother to another place, I am going to take the necessary measures against this place because they did not want to treat her and in all the clinics they have notices saying that it is mandatory to treat any patient.A lousy place, the attention is terrible, I had to take my mother to another place, I am going to take the necessary measures against this place because they did not want to treat her and in all the clinics they have notices saying that it is mandatory to treat any patient.
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September 2023 by Sean Fryer
The nurses were absolutely amazing! They were so kind and attentive. We got right back to our room too.The reason for the three stars is the doctor. He was very belittling and spoke to us like we were idiots. And then at the end of it all, he gave us a prescription for Augmentin that was impossible to find. Even the pharmacists were confused why he would prescribe that dosage/size.5 stars for the support staff, one star for Doctor Barnes.*update:Just got my bill for $3000. Being there 2 hours and having lab work done. I had the same work done at MD Now 2 weeks later for myself and an hour and a half quicker for $92. This place is a complete scam. I will call tomorrow and update if they do anything to remedy this situation
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September 2023 by Diane Procini
Wonderful nurses and doctors, they run the ER very efficiently and compassionately. I had 3 great experiences with all different staff and all were excellent.
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August 2023 by Jose Ma
This facility is super clean and the staffs are very very professional. Neuhaus. Fast results .
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August 2023 by Renee Dolan
I have been sitting in a cold exam room for 3 hours. No pillow No blanket or anyone checking on me to see if I need a cup of water or anything.The place is like a ghost town…. Only thing going on is the doctor and staff chatting at the desk. I walked out! Terrible way to treat people in pain.I would like a phone call from someone in management!
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July 2023 by Vania DePasse
If you want top-rated emergency room care without the overwhelming feeling of being in a hospital, look no further. This location is well-equipped with the staff, security, and medical equipment needed. With my symptoms, I knew I couldn’t go to urgent care and I needed ERservices. I was throughly examined and was continuously visited by the nurses and the ER doctor. Moving forward, this will be the ER facility I will visit-as needed.
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June 2023 by Courtney Albizu, RN
I recommend this facility 1000000 times over! I walked in and was seen promptly. The doctor came and sat with me and explained all my labs and results. The nurses were compassionate and really top notch! They do it all at this facility! I’ve been to other hospitals in the area and have waited long hours only to be greeted with zero bedside manner. Go here for the compassionate care every human deserves!
