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March 2024 by Avi K.
I find them to be a completely untrustworthy company with horrible customer service. I like many other customers have experienced El Dorado not honoring their warranty. They often claim that it is owners fault whenever the furniture they sold has issues after delivery.
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January 2024 by Mégan Lacroix Lajoie
The service was amazing and the furniture always perfectly beautiful and great quality. We were served by Rossana Bandes, and we couldn’t have asked for a better service. She was really sweet and understanding of our needs. If we come back we’ll definitely ask for her service again. Great employee. Thank you very much.
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December 2023 by Jshamael S
My wife and I went to buy a couch and a table, Alois Vargas help us and gave us the best experience. He communicated with us the day of the delivery making sure everything was good with the delivery. I Will definitely go back and see him.
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December 2023 by Paul D. P.
Great experience buying a bedroom set from Joe Lino at El Dorado. The delivery and finance was handled by Joe as well.
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December 2023 by Matthew S.
BEWARE: company does not honor the warranty. I paid over $2400 for a sectional couch and when the seams busted open five months later they refused to replace the cover because they said the photographs proved that it was my fault. They provided no proof with how it was my fault. They just said it was my fault and if I wanted a new cover it was going to cost $51 plus over $100 in taxes. The interesting part is that this cushion was already replaced because it began to seep days after I received it. On the report, the guy said it was because I was overweight... I guess this is why it was my fault that the seams burst. So they also discriminate. Amanda Coll would be the customer service representative responsible for this entire situation and should be fired.
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November 2023 by Vinh Doan
I just had a very bad experience shopping at Eldorado Furniture at Coconut Creek. I asked the sell person Sonia Alvarez is it the deal for Black Friday Day now. She said yes (deal last until 27th). So I bought sofa and coffee table set with her. 2 days later after I got delivery, Eldorado has Black Friday Day deals much better then I had ( spend $1,000 get $100 off. My husband called her to ask if she can help with the deal, she said she would check and call back. But 2 days later we don’t hear anything from her. I myself called her , texted her, left her massages, no answer. I have to come to the store face to face talk to her. She said nothing she can help. Because my furniture is already shipped to my house. First she is not honest about telling me this is the Black Friday Day deal. Second she is not respectful to the customers,( no response the call) . This will be my last time shopping here. Very unhappy and upset
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October 2023 by Norman Strell
Alois was extremely helpful and very professional. His follow up was excellent.He helped Marilyn & I in every way we required. He made the experience very easy with his knowledge and caring.
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October 2023 by Rebecca Gomez
Stopped by this gallery for the first time and I can say I’m obsessed. Beautiful pieces and the customer service was beyond. Upon walking it I received assistance. Roger was very knowledgeable regarding the pieces and took the time to show around the store.
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October 2023 by Dryclean Expo M.
We purchased a sectional sofa from this location. Our experience was very pleasant from selection to delivery. Our sales person Yolanda was knowledgeable and helpful. Definitely recommend this store!
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September 2023 by Vihanny R.
Excelente atención y servicio del Señor Alois Vargas. Muy paciente, interesado en ayudar y muy atento a cada una de mis preferencia. Al final salí muy complacida de encontrar lo que buscaba en El Dorado.
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September 2023 by Sheila Arenzon
We had a wonderful furniture experience at El Dorado Coconut Creek. From the minute we arrived our salesman Roger C. was so patient and attentive to us, even when we changed our order several times. He continued helping us with our furniture and rug order. For us it was an excellent experience with Roger and Elke (the manager) . And to make this even better experience the delivery men went out of their way to help us arrange the furniture. This was our first time buying furniture at El Dorado in Coconut Creek and we plan to go back to buy. Thank you
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September 2023 by Ronnie Lewars
Warning!! Stay away from the Giana bedroom set; two months ago I was coming off my bed and hit my toe on the side table draw handle. I didn’t realize that the handle was such a sharp metal. I have fractured my right middle toe which damaged my nerves in my foot. I cannot work I have constant heat coming from my foot I have to sleep with ice. Have gone to my Primary Dr, Podiatrist and Neurologist burning is still severe. I called the corporate office no compassion. I want that bed out of the store I would not want anyone to get hurt from that metal handle. I am so petrified of that draw and don’t to be near it. I can’t believe a manufacturer would make a draw with such sharp metal.
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September 2023 by Robin Quintero -The Q Team-CANVAS Real Estate
I love shopping here. The sales people are not pushy. They give you space to shop and are helpful when you need them. They have ALOT of modern furniture, a Glam section, Leather section (nice because other stores are selling leather-look instead), coastal, patio, kids, and teens. They also sell the acrylic art and have a mirror and art section. If you like traditional tables this probably isn’t for you. Too be fair, they do have a traditional section, the really fancy traditional stuff. If you like transitional, upscale, leather, glam, coastal, did I say modern, than this is the place to do you furniture and home accessory shopping.
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September 2023 by Arturo G.
10 years ago we bought all the furniture at El Dorado. Lately we are doing some upgrades, and we were searching for some nice Counter stools, and finally we found them in Coconut Creek, where Alois showed us all the alternatives and we picked up the best option for us. They fit perfectly in our counter.
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September 2023 by Cami L.
Alois was extremely helpful even though I edited my order twice! very happy with my purchase.
