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February 2024 by tina barron
Went in for an alignment. Was told I needed 2 tires. Bought 2 tires. Then was told alignment couldn't be done. Paid $25 for new tire alignment. Got ripped off. Because tires weren't aligned. Feel taken advantage of. Now will have to pay car repair AND ANOTHER CHARGE FOR TIRES TO BE ALIGNED.
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January 2024 by David Zajac
Shane was really helpful! Extremely kind and interested in helping. Highly recommend. When you go in ask for Shane!
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January 2024 by Jesus B.
They rip off the lifetime alignment guarantee and make fun of it in your face. I understand why they have such a bad reputation... I lost a lot of money trusting them!
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January 2024 by Rosie S
Pat was helpful, honest, and straightforward. I'll definitely be back.
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January 2024 by Cali Trepp
Made an appointment same day and drove to the business. Apparently they don’t take same day appointments even though the website allowed me to. I asked how long it would take guy said there were two people ahead of me and he could get me the car by end of day. WHAT?! End of day?! Not coming here again
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January 2024 by carmen
Patrick and Ryan are very professional and nice.
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January 2024 by WilddogzElArmy
Routine oil change for the past 10 years at the same location and only handled here. Now the oil pan doesn’t want screw back in. I have contacted for the past week social care and no resolution. Loyalty and over 10+ plus cars later, still can’t assume responsibility and fix the issue the location has caused. If I could I would rate lower than 1 starUpdate: Firestone took care of oil pan and acknowledged expectation was not met.
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January 2024 by Larry Richards
Awful.. They found a way to not make a wheel alignment. Claimed that there was a corrosion (which there was) of a screw at the left rear arm but my car had the wheel alignment 3 months ago at another firestone location with tire replacement(and that corrosion was there 3 months ago as well). The corrosion was at the screw on the arm and the technician told me that he could not open the arm for alignment unless the corrosion part to be replaced ( just laughable).On the other hand, the guy at the front desk gave me an estimate to replace some parts of the car ( R arm to be replaced because of the corrosion on the screw) and then the wheel alignment would be done( by the way I have life time wheel alignment purchase so I would not be paying). However, they simply did not complete my car’s wheel alignment and ask me to replace some parts of the car for $503. So you are gonna be paying $503 to them to get a free wheel alignment. After giving me the receipt, he also told me that they are not doing such replacements there! So if I had asked for the replacement they would not be helping either.. Oh boy..
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January 2024 by Jose dennys Peralta francisco
Spend almost 800 dollars, they fixed something that they thought was the problem and ended up breaking something else! Went back and now they said i have to spend 2000 on something that they broke!.. never going back there again
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January 2024 by Mikey Smith
Need any repairs on your car go check them out
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January 2024 by yogi1121
Great job and really helped with everything
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January 2024 by Dee Mariee
Very clean store, with friendly and attentive staff. Wait time was minimal.
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December 2023 by Zack P.
I scheduled an appointment for 1pm. I arrived at 12:55 pm. I was told the alignment would take 30-45 minutes. The employee went to the back and returned to the front to tell me that someone else was getting their alignment done and that it would be another 2-3 hours before my vehicle was done. The employee and I had a calm exchange but he was rude the whole time about it saying that there was no value and that no matter how much I spent as a customer, I would be given no priority. He continued to tell me the appointment I had scheduled meant nothing and it was first come first serve, appointment or not. Miserable service. I will never return to this location.
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December 2023 by Russ Damsky
On a work day morning, I realized that I had a slow leak in one of my tires and wanted to have it repaired before I went to work. I stopped in at Firestone and asked Ryan if he could take care of it for me in short time, and he was able to accommodate me. I appreciated the good service and Ryan's Cooperative attitude towards my needs. Thank you.
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November 2023 by Pat Czaplicki
I wanted to purchase tires that were on their website and said they were in stock.However when I went to have them installed I was told they could not sell me the tires because they were old. I feel it was bait and switch because the tires they ended up selling me cost hundreds of dollars more. I had no choice but to have them installed because of damage to one of my tires and I was due for new tires. I could have had them installed elsewhere for less but I couldn't travel on the damaged tire
