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December 2023 by Joshua Sondag
Staff is unhelpful, including the quotes “I don’t have to answer your questions” and “I don’t have to tell you my name”. Gym is dirty, the dumbbell racks are empty and mismatched. The rules are selectively enforced and all constructive criticism is take personally. This employee in general is the main offender, but this isn’t the first or second or 5th bad experience. The managers are unreachable and their contact goes to the main gym line. Emails go unanswered and the staff actively treats me with hostility now. All want to do is train, I am not a Karen and complaining brings me no joy. I will try to complain through the normal channels, but the employees didn’t even offer me on the normal managers contact until I mentioned corporate, and they all of a sudden they scrambled to suddenly be helpful. I didn’t curse or raise my voice, and one employee tried to gaslight me into saying I did, until I questioned it. Attached is the “nameless” employee but not the only one I had an issue with.
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December 2023 by Andrew Covert
Great location - very clean - very reasonable price. Great equipment, friendly staff, ample parking.. unfortunately, I had to do my own work out ?
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December 2023 by Joshua Phillips
Staff does not know what or how much to charge people, equipment is broken and dangerous in the exercise and spa area. The bathrooms are always flooded and disgusting, toilets clogged and overflowing with feces puddling on the floor is common. The locker room has been closed off for construction so no one can change without standing in the disgusting bathroom.
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December 2023 by Aaron Mendoza
Great, friendly atmosphere to workout and enjoy a wonderful time with friends and family. A lot of great memories with family and friends working out, having a good time and enjoying the great amenities at the Black Card spa.
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November 2023 by Good Citizen
First, I only gave 1 star because NO STARS is NOT a an option.This planet fitness is pathetic and disgusting. The staff is rude, lazy and evasive. My husband is a disabled veteran who has fought for this country for 33 years. He requires a handicapped shower stall when we work out. We have voiced on several occasions in person that the handicapped stall be repaired to properly function which it has not. We have called to speak to the manager and the front desk staff was very rude and condescending. I asked for the employees name that I was speaking to on the phone and he told me he’s not giving me his name and that I can contact the manager. The manager obviously is never there and has not managed the facility at all. There is mold in the stalls. The handicapped stall does not have the bracket to mount the shower head. It has been 7 months with this run-a-round. The staff are great at being on their phones. They have ZERO customer service skills and nothing has been cleaned or repaired. The equipment is dirty and many items have not been repaired. Do yourself a favor and find another gym.
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November 2023 by Rick
Used to be cleaner, better maintained. Too many kids and adults just sitting on their phones. Staff needs to say something they don't want get involved. Also they used to say no larger gym bags, gallon jugs, muscle tanks or dropping, leaving weights. Now they ignore their own rules. Weights and paper towels on the floor. Needs better management.
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November 2023 by Michael Dornetshuber
One of my favorite locations. The facilities are clean, the free weights are always racked after use so you're not searching around for the right dumbbell. Staff is friendly, especially Nadine, she always makes sure to go out of her way to say hello and see if I need anything!
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August 2023 by Tazzy Tazz
I love planet fitness I been to many locations as a guest with my mom, but this location, on July 27 late afternoon they gave her a hard time. She had her unlimited black card and they made her download the app in order to even bring the guest. Why does she have a card if it’s not valid? Anyway, I understand trying to implement new things .. but the staff alone were very rude. I was surprise that they treat their members like that. Any location BUT that one.
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July 2023 by Anonymous Person
I would just like to give a shout out to Melissa and Lauryn for always being on top of it. Normally I come to this location Wednesdays around I wanna say 5 p.m. and the gentlemen at the counter is not the greatest with costumer service nor do I ever really see him cleaning. This week I decided to come in on a Tuesday and these two girls really made my day when they welcomed me with a smile and I saw them keeping up with the facility. Keep up the good work!
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June 2023 by Fernando Fernando
Upon entering the club I was greeted by 2 cheerful and upbeat young men by the name of Mason P. and Mason M. Right away I explained that I was looking to sign up today and we proceeded to get right down to business. They made the sign up process effortless and painless. Mason exudes the upbeat and helpful attitude that unfortunately is lacking from today's sales staff and customer service. I would recommend to make both Masons manager or an assistant manager of the store if I were the owner of this club.
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June 2023 by Daniela Gaudino
May 2023I'm traveling for work and this is the closet Planet fitness to my hotel.I find everything I need, no complaints.The machines and weights are just fine.The people that work here super niceThe gym is clean (I have been in many PF around the World and trust me...this gym is just fine)
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June 2023 by roseann ciasulli
Today was my 1st time at this location I was very impressed it's a very clean gym and the people that work there are so sweet and made me feel very welcome their names are Jestin and Dion
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June 2023 by Anne Sarman
I went into this location to tan today and it makes me never want to go to a planet fitness again. To be fair, I don't think any branch I've been in to tan cleans that well but this was beyond unacceptable. The floors hadn't been cleaned in months and were disgusting and filled with garbage, lint and dirt. I had to kill 2 cockroaches in broad daylight. I took pictures and asked to speak with a manager because someone needed to take responsibility and clean this up. She could have cared less!!! Absolutely should not be in charge. There is not a place to add my pictures. Consider yourselves lucky to not see what I did. .
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May 2023 by Gordon M.
Front desk staff are mostly rude, especially young man with blond hair. Incredibly rude! Also bathrooms and equipment are either out of order or nasty Going to be looking for a new gym after years with planet fitness
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May 2023 by Matthew Butler
I worked in this gym last year and I still haven’t been paid.
