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October 2023 by Maria E.
On August 18, 2023, I walked in the VISTA BMW COCONUT CREET DEALER located at 4401 W Sample Road in Coconut Creek, Fl 33073. I was the owner of a 2015 mini coop, that I enjoyed, and it was being fixed at the shop. It was costing my husband and I a lot of money to fix every month, so we had to decide whether to fix or invest in a new mini coop. Hubby and I decided to walk around and look at the new mini coops they had on display in the Show Room. One did catch my eye and while touring and reading up on its feature Mr. Duan Crawford introduced himself in a very friendly manner. He asked if we needed any help and if we had something in mind that he could probably show my husband and me. What I loved about Mr. Duane was that he took the time to understand what we were looking for and the budget we were on. We explained the situation we had with our present mini coop and being at the shop while we were looking, maybe it was time to upgrade from 2015 to 2023. He showed us a mini coop on display Show Room 2023 fully equipped. The Island blue color on the mini coop was pretty on the car and he explained that the GPS works with an IPHONE and mentioned Android. Duane Crawford execution was outstanding in handling from the moment we entered the showroom and towards the exit of adding the red bow so I can take a picture for my Instagram post. He was excellent at all levels. Duane did work the numbers to where my husband and I felt that we could afford it monthly. I want to thank Mr. Duane for all his efforts in making sure that I will be driving off with my brand-new mini coop. Vista BMW never disappoints with its sophisticated show room and the latest BMW rides you could imagine. Plenty of parking, and the staff is always welcoming and friendly. Nice clean building inside and out. They also have a small café inside the building as well. I want to personally thank Mr. Duane Crawford and Bill Curran, the Finance Manager, who explained Gap Insurance to us and other warranties that my husband and I purchased to keep up with our vehicle. I love the fact that when you do call, they do not hesitate to pick up the phone and help you with any situation or find a solution regarding your call. We want to thank you both and we can't leave out our Casey Finn Service Advisor & his assistant, who is also on top of their game in the Mini Coop Department. You guys make a nice team, and we are so happy. The only disappointment was that the GPS only works with Apple cell phones not Android Samsung cell phones. After a few phone calls in trying to get the GPS to work properly when I purchased the car, The team decided to mention after the sale that unfortunately I need a new cell phone Apple brand for the GPS to work. That was my disappointment. The Vista Team decided to mention after the Sale that the app for an android they have not created yet. That information was given after the sale of the vehicle. Right now, my GPS in the car does not work. I must use my GPS Maps on my android cell phone when traveling. I wish this key information was told to me before the sale. It's the little things that make a difference. Overall, the Service is excellent. I just felt disappointed that I am an android Samsung Fan that mini coop did not come out with this app for mini coops. Please give a big shout out to Mr. Duane Crawford for taking that extra mile from beginning to the end. We appreciate your service.Maria & Tony E
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October 2023 by Carlos C.
The worst BMW dealer I have ever been to and the worst advisor I have ever talked to. George, the advisor was extremely confusing. the way he was "helping" was with a very poor attitude and zero empathy. They make you feel like they are doing you a favor when they are offering to change 2 run flats tires charging you $1,200.... insane...when George went outside, even his colleague sitting on the next cubicle told me "I don't understand what he is talking about, hope you are because he is very confusing"The overall dealer is just bad, left feeling very frustrated.
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October 2023 by Carola B.
Frantz is a Very professional sales person, this is our fifth car with him, would recommend him anytime.
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October 2023 by Nicolas S.
It was supposed to be an easy morning, brought my car in just for a battery change, hey told me to wait the car for just one hour, they took over 5 hours to get the job done, totally unacceptable for just a battery change.
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September 2023 by Haseeb Amin
I like to shout to Michael Loiselle who been a great help throughout buying out my 3 series and upgrading me from X7 to IX. His service was phenomenal through communicating in every way. Sadly, the deal went through as I was looking for something bigger then an iX. But Michael wished me Congrats when I informed him that I got some other brand, and earned even better Satisfaction. I am sure I will just doing business with him if in need to get another BMW!
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September 2023 by Matthew Hallman
Raj “Mike” Chandra was amazing to work with at Vista BMW. He made my Mini Cooper buying experience fast, efficient and easy. The whole team at Vista BMW from reception, accounting and sales were customer centric and provided excellent service. I highly recommend Vista BMW.
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September 2023 by David Mote
Look no further when shopping for a BMW. Vista BMW in Coconut Creek’s your safest option. Whether you’re purchasing a new BMW, or considering leasing another, this is the place for you. I had the opportunity to work with John Ponholzer. Simply put…. Amazing! My experience with John was simple and seamless. In and out in record time. Easy! John’s most definitely my go to from now on. Coming from Palm Beach, with so many options in that area, speaks volumes.
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September 2023 by Gladys Estrada
I really was impressed by the way I was treated by Manager Michael Caracciolo he did everything possible for me to purchase my 2024 430i BMW Coupe, I was a Braman customer but I am so glad we drove up to Coconut Creek, thank you so much Michael Caracciolo for the super deal, love my car and the experience. I also want to thank Michael Loiselle my salesman, he was also great explaining the car and getting things done! I’m very grateful!!
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September 2023 by Ricky Ayoung-Chee
Service was smooth and flawless thanks to George Blaschke and the team at Vista in Coconut Creek. I arrived for my appointment and was immediately greeted by George. He was very friendly and professional and took great care of my car, keeping me updated throughout and even arranged a loaner so I could finish my errands.
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August 2023 by Marcelo F
I had an excellent service experience with Alan Moreno. He was very clear and transparent in all communications with me, he was not pushy for me to do any service work I was not comfortable with, or clear as to why it was needed. The drop off and pick up procedures for my car were quick and efficient. The video walkthrough functionality was very useful and the estimates were also properly detailed. Altogether it was really a great experience at Vista BMW service with Alan Moreno.
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August 2023 by TAG97
I’ve had a great experience here, both the dealership and services department. It took a little over a week to get my car, however. They made sure to check everything out before returning my vehicle after it’s been through a lot, while traveling cross country. My service provider was Mr. Andrew. Very professional and straightforward with me on my BMW. I’ll be only taking my car here from now on.
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August 2023 by Shelane Mascaro
We arrived at 6pm and left before 9pm with a beautiful used BMW. Thank you Franzt and Jaimie for a quick, no hassle sale with the lowest APR around. We appreciate their kindness and professionalism and advice!
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August 2023 by Maximus A.
Had a horrible experience with ViSTA with to pay off my lease of MINI 2022, payed of a lease 06/23 , they were not expedited paperwork with bmw financial service, lean on car was more then month !!!! Then after million calls to dealership to remind them to get paperwork done they screw up title work , now I can't get my Title and it's already august 4th , now they saying it takes one more month! So two month you paid off lease and no title - it's ridiculously unprofessional job. Ready to report to Munich to HQ I used to work with BMW it's not how dealer standards required.
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August 2023 by Sean N.
Vista Bmw is the best, the pre-owned manager was the most helpful and knowledgeable person I've ever met in all my years of purchasing vehicles, the salesperson Lino was also terrific and handsome.Keep up the wonderful work Vista Bmw
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July 2023 by Oliver Hoffmann
I just bought a Countryman Mini JCW from Vista Mini, from Alvaro Molina. Great experience and very helpful in all aspects. No pressure sales whatsoever. Thank you Alvaro and Vista Mini.
