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March 2024 by Col Daniel Lee , NSA , IJP
Over all a good shoe , to Quality , long lasting
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February 2024 by Michael Cohen
Karen could not be nicer and more helpful. Very dedicated to customer satisfaction.
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October 2023 by Jay Brown
This is where I buy all my shoes. Highly qualified sales people. That really matters to me.
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July 2023 by Pierre Byers
One of my new go to for dress shoes, dress boots, casual shoes and dressy belts to suit the occasion. Lots of choices to choose from along with matching or coordinating accessories. Include Allen Edmonds in your quality stores shopping option.
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February 2023 by P. S.
I’ve been coming here for a while and it’s always a pleasure to work with Pillar to find a new pair of shoes. She’s extremely knowledgeable and friendly.
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February 2023 by Ricardo Boucher
My go to place for all my sneakers needs
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September 2022 by Justin Kranites
Pilar has always been helpful and the best at choosing style and helping me. Will be coming by for The Trunk Show
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January 2022 by Jimmy
Thanks to the manager, Pilar, for providing me excellent customer service and helping me get fitted for my first pair of fine dress shoes. Couldn't have asked for more.
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October 2021 by Jorge Sanchez
Horrible customer service and attention. Additionally, if you ever need to call the store, good luck getting someone to answer the phone. If you do get someone on the phone, good luck getting your issue resolved in a pleasant manner. Should really hire better people.
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October 2021 by 0670503133
Helped me size my shoes
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July 2021 by Hank Kokenzie
Good shoes and excellent staff.
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May 2021 by Pavel Ivanov
Dont buy from Karen, use Pilar or another sales associate. Normally i dont write reviews but Karen mislead me twice so it takes time to fix her misleading sales approach. First called for shell cordovan shoes, Karen said we have them in store and they a beautiful noting wrong. When drove to the store they had two holes in the leather. So waisted time to go to the store. She told me she can order from scratch new pair takes about 9 weeks. Ok. Few days later called Karen to order from scratch new pair shell cordovans about 9 weeks to make. So all her resopnse was yes, yes, new pair from scratch 9 weeks to make. Shoes are here in less than a week. I got sent defective pair, most likely customer return. Defective stitching and extra glue very visible on one of the shoes. Waisted time again with Karen. I love the AE shoes, have 3 pairs, they are great, this review reflects only experience with Karen the current sales associate in Coral Gables Allen Edmonds store.UPDATE: after the above feedback for misleading practices this is how Pilar the sales associate on shift resolved the situation. Few days after sharing my experience, I went to the store to return the defective shoes. A big surprise, upon entrance before I could say I want to return the defective shoes, Pilar sales associate was there and told me to leave and threatened me to call security. And this is without me saying a word. Obviously, she was aware of the negative experience I had and the feedback I shared. So her request was pre-planned. She refused the return the defective shoes.I wish William a previous store representative is back or someone like him. I hope corporate Allen Edmonds review the security cameras of this incident form 04/29/21 between 6:00pm and 6:15pm. So Karen from Coral Gables Allen Edmonds mislead me and sold me defective shoes, I shared my experience to help other customers not to be mislead, and after that Pilar refused to refund me for the defective shoes and threatened me with security. Mind you, I didnot even raised my voice. Maybe this is a technique to suppress negative feedback but no thank you I will share it.Im waiting to see if corporate Allen Edmonds accepts behavior like the above described by their sale associates. The best thing will be Pilar to call in person and apologize for her unacceptable behavior. I sill have not received my refund
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April 2021 by Pavel I.
If you know your size buy online. Not worth the time and possible headache to go to Allen Edmonds in Coral Gables. Initially I recommended to work with Pilar but if you read down I cannt recommend her any more Dont buy from Karen, use Pilar or another sales associate. Normally i dont write reviews but Karen mislead me twice so it takes time to fix her misleading sales approach. First called for shell cordovan shoes, Karen said we have them in store and they a beautiful noting wrong. When drove to the store they had two holes in the leather. So waisted time to go to the store. She told me she can order from scratch new pair takes about 9 weeks. Ok. Few days later called Karen to order from scratch new pair shell cordovans about 9 weeks to make. So all her resopnse was yes, yes, new pair from scratch 9 weeks to make. Shoes are here in less than a week. I got sent defective pair, most likely customer return. Defective stitching and extra glue very visible on one of the shoes. Waisted time again with Karen. I love the AE shoes, have 3 pairs, they are great, this review reflects only experience with Karen the current sales associate in Coral Gables Allen Edmonds store. UPDATE: after the above feedback for misleading practices this is how Pilar the sales associate on shift resolved the situation. Few days after sharing my experience, I went to the store to return the defective shoes. A big surprise, upon entrance before I could say I want to return the defective shoes, Pilar sales associate was there and told me to leave and threatened me to call security. And this is without me saying a word. Obviously, she was aware of the negative experience I had and the feedback I shared. So her request was pre-planned. She refused the return the defective shoes. I wish William a previous store representative is back or someone like him. I hope corporate Allen Edmonds review the security cameras of this incident form 04/29/21 between 6:00pm and 6:15pm. So Karen from Coral Gables Allen Edmonds mislead me and sold me defective shoes, I shared my experience to help other customers not to be mislead, and after that Pilar refused to refund me for the defective shoes and threatened me with security. Mind you, I didnot even raised my voice. Maybe this is a technique to suppress negative feedback but no thank you I will share it. Im waiting to see if corporate Allen Edmonds accepts behavior like the above described by their sale associates. The best thing will be Pilar to call in person and apologize for her unacceptable behavior. I sill have not received my refund
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April 2021 by Pedro Romo-Leroux
Excelent Quality of the products and great attention in store
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August 2020 by Rohan Rangaraj
Pilar is the most helpful retail rep I’ve ever encountered! Very knowledgeable, thoughtful, and thorough. I’m looking forward to the next time I need to head there for some shoes.