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May 2023 by CRA
I have received several pedicures at this salon over the past year. The quality and customer service started out as acceptable - nothing special to rave about, but as a mom of 2 it got me a pedicure quickly since the location is close to my home. My last few visits the quality of service was not great - cuticle cuts, shorter massage time than what I paid extra for, scalding hot paraffin mask (a few techs did not even bother to do a temp check first) and missing colors. Parking also has become extremely challenging. I called for the first time today in two months since having my newborn baby and made an appointment. Parking is now impossible! Much worse than what I experienced before. Out of courtesy for the salon, I called to let them know I found parking and was getting the baby out of the car to walk over. I arrived 10 minutes after my appointment into the salon and they refused to see me. If the salon is going to book back to back appointments they have an obligation to inform customers that if you are late you will be denied your service. They also have an obligation to inform customers that parking is challenging and to arrive early. The woman managing appointments showed no compassion - especially to a mom of a newborn on Mother’s Day weekend. She demonstrated a lack of care for customer retention and failed to offer any solutions or alternatives. I will never return to this salon again. I’ve made excuses for their subpar service given the close location to my home. What I have no room for is poor customer service especially to a repeat customer and a lack of communication on behalf of the business.Service: Pedicure
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March 2023 by Janet Burns
My nails came out excellent! Service was great and will definitely go back before I leave Miami. ❤
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February 2023 by Samantha 1989
If I could put no star I would! Terrible customer service and terrible work. I came in to get a pedicure and gel nail polish change. My toe was chipped on the side so I ended up coming back the next day to get it fixed. For starters they had an attitude to fix my nail for no reason and I was nothing but kind when I entered into their salon asking if they can fix it.I definitely will not be back. I’m livid on how they let me leave their salon! Gel polish should not look like this. This is unacceptable.Services: Nail polish changes
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December 2022 by Ana Esclasans
I wish I could give this place a 0 star rating. I did my nails here on a whim about 2 months ago and have since then felt the repercussions of my decision. I originally wasn’t going to write this review because I hate being negative, but I have to warn all of you guys. These people do not care about how they do your nails. I had the nails tech here rip off my GEL nail polish and use 0 acetone. They have since then ruined my nail beds. I haven’t been able to grow my nails to their original length in months because of this place. Horrible service. Will never be coming back OBVIOUSLY.Service: Manicure
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December 2022 by Danielle Halfhide
Honestly do not waste you time or money!!! Went here with my bf today & it was the worse mani/pedi ever… rushed & did not properly scrub, massage, or paint. Not worth the $ since we will now have to go somewhere else to get a proper pedicure / manicure.Services: Pedicure
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November 2022 by Giselle C.
Came here randomly because I was desperate since my nails just broke and needed to get them done asap. Wasn't disappointed necessarily but not impressed either. It was great just being able to walk in. My manicure came out okay m. Giving it 3 stars for cleanliness and the manicure. It was okay but nothing out of this world - definitely ok to go here when you have an emergency manicure in need!
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October 2022 by Lariza Rodriguez
I was in the area and I went with no appointment. the technician did a Very poor cuticle cleaning pedicure “ so fast “, I was going to do my manicure but I quickly change my mind, paid and left.Never come back again.Service: Pedicure
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September 2022 by Jeimi Vinces
I love this place, fast service very clean and my nails look fantastic.Services: Acrylic nails
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August 2022 by ATA K
I love this nail salon! It is clean, great quality and they don’t waist your time. They are usually very busy so I recommend booking in advance. They have hundreds of colors to chose from and even glow in the dark ones. My powder manicure usually lasts 3 weeks when they do it and I only change it when the growth is visible. I totally recommend it!Service: Dip powder
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May 2022 by Lou Chan
I still am yet to find a nail spa in Miami that I want to give repeat business to.Mani/pedi here was average if that. I’m not sure how clean this place is, the tools weren’t kept in steriliser fluid and cuticles are wiped onto the towel instead of paper towels. There’s really no customer experience here, especially at 3pm when you’re probably the 30th appointment that day. They just like to get you in and out. They also don’t care because they know they will always get business from new customers as getting your nails done is so essential.Gel Pedicure was one of the quickest I’ve had, definitely not worth the $46 I paid. There was no hard skin removal or cuticle cream applied, just a super quick exfoliation, no massage no effort nothing. The cream was applied on like she was applying cream to a wound, just slapped it on rubbed it in.Nail shaping on my hands was weird, I asked for oval/round to match what I previously had but she shaped them so pointy instead of rounded. Also she didn’t clean or wipe my hands before painting, even though there was filing dust all over my fingers. A couple of my nails after painting and drying had air bubbles which annoys me so much! And I think she didn’t let the nails dry long enough even though I pressed the 60 second button one more time but she told me they were dry - but after she wiped them my middle fingernail felt really rough and still sticky. Anyway I didn’t complain because I just wanted to get out of there.Upon paying I gave the lady my credit card as I had no cash, after signing the merchant receipt she asked me if I could actually venmo or Zelle the payment to which I responded but I have already paid and signed the receipt and she said she could cancel it. Since I am not a US citizen I do not have Zelle or Venmo, then the manager chimed in and said “You NEED to pay the tip in cash”. Firstly, of course I am more than happy to tip, but you can’t tell me that I NEED to pay the tip. I get that tipping is mandatory and I am fine with that but it’s still money coming out of my pocket and I believe that tips should be accepted with kindness and gratitude, not in a way that was expected in a rude manner. So I had to take out $20 using their ATM machine which charges $3 for withdrawals. Not coming here again, another disappointment. I would have fully asked for a refund if I wasn’t so desperate to get out.Services: Pedicures
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April 2022 by Alexandra E.
DO NOT RECOMMEND THIS PLACE! if i could give it 0 stars i would, this place has horrendous customer service. the lady who answers the phone calls literally always has a bad attitude and speaks to people however she feels like it, they always say schedule an appointment yet always make you wait for your service or they switch your appointment time without your concern. also they never want to let you speak to a manager or owner to keep them updated on their employees who are ruining their business by treating loyal customers bad.
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March 2022 by Chloe F.
I've been coming here for a while, mainly because it's so close to me and fairly inexpensive. The staff is rude, and manicures are very hit or miss. Today was my last time after the lady cut three of my cuticles and gave me a really bad manicure. She was playing a game on her phone the whole time as she was doing my nails. The shape of my nails are uneven and polish looks messy. Almost every time I'm in here , someone is complaining about their nails or bad service.
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February 2022 by Susie K.
Very quick and efficient service. The spa is clean and complete with massage chairs. Staff is friendly and accommodating. $26 for a basic pedicure. Can pay with card, cash, or venmo!
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January 2022 by Sara L.
been coming here since october and don't have anything negative to say. as long as you're clear about what you want and specify with a photo or something they'll do a good job with ur nails. A little pricy because of the location but also what isn't pricy in miami. Andy is amazing with the dip and takes a while but is super gentle w ur nails. I really like that he doesn't make it feel like a heavy thick layer and makes the dip thin enough to feel natural. i specified i wanted my nails to be filed in to be thinner and pointier for the almond shape -- this was his first time doing V-tip french so there was trial and error while he was doing it -- had to explain i wanted the lines thicker/the white to be the same thickness as the purple/ and we'd refer back to the photo but he did so good!! worked with me through it and -- amazinggggg -- go andy
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January 2022 by Michelle G.
Michael and Cindy are retail oriented always giving great service and beautiful manicures.
