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January 2024 by Tiff Ash
I used to love this place because they did a good job and were reasonably priced, but tonight I waited 35 minutes when I had an appointment and they took people who arrived after me just because they were regularly clientele. I also did not even receive an apology for my wait. I won’t be coming back here.
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January 2024 by Mabel Fatima Ramirez
I have been coming to this salon since it opened its doors in 2011. I now live in Palm Beach and I still come to get my services here because they are by far the best I have experienced. We are friends now. Simply the best!
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October 2023 by Genesis Miranda
Very nice service
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August 2023 by Mone Dottin
This was literally the worst experience ever. From the time I walked in to the time I left I felt uncomfortable and everyone was very rude. My nails look horrible, I could literally cry. I was cut so many times and one of my fingers are burning as I type this. I was so scared to even say anything because it had already seemed like I was a burden the moment I walked in the door. The only reason I stayed is because I don’t live her, I live out of state. I ubered to this nail shop because I was in desperate need of my nails to be done. I have things to handle while in town so I had no other choice. I don’t know a lot of ppl here so there were no other recommendations for me. This was it. I was here and had to go through with it. Everyone after me who had entered the salon was greeted happily, but not me. The experience and service was like no other I have ever experienced.Services: Sculpted nails
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July 2023 by Dev Lam
My boyfriend and I got mani/pedi and had a great experience. We’ve tried many salons in Coral Gables but this one of THE BEST. Very clean and professional.
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July 2023 by Sandra Bonell
I recommend this nail salon 100%. Best place in town for your nails, with the most amazing staff and great customer care. Very friendly and welcoming staff.Service: Manicure
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July 2023 by Eileen Carpenter
Great price. Friendly atmosphere and a great pedicure and manicure. I would highly recommend BNT.Services: Pedicure
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April 2023 by Nadia Nour
Great service, gell nails lasted for more than two weeks, no cracks or chips. Had my manicure and pedicure done at the same time, so was finished in 40 mins. Easy to book an appointment online or by phone.
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March 2023 by Victoria Stephens
The two ladies that did my mani/pedi were so rude. I don't know about anyone else, but I don't like to be hit on my leg to switch feet. Why not ask me for the other foot? My mani/pedi were being done the same time so it was difficult for me to keep up with both of them on switching leg/arm. It is rude. Also, why didn't she lift up my pants instead she said, "lift up your pants".I believe this is the first time I had to lift up my own pants since I have been getting manis/pedis which is a long time! It's just a nice gesture to help your client lift up her pants.Also she became very upset when I told her it hurt when she tried to dig under my verty short toe nail with a metal tool. I'm sorry but pedis are not supposed to HURT! These two ladies are cleary not happy doing what they are doing and should find something that makes them happy. I know this is a waste of my time as the owner will not do anything about my horrible experience. Yes their prices are cheap which will continue to get people through the door, but I prefer to pay more and be treated better than I was treated by these two hispanic ladies.Update: I just received an email from owner with an apology and asked that I give them a call. Since there is NO WAY to reply directly to the owner I am submitting this update with a message to the owner. Dear Owner, I will never return to this establishment BUT what you can do as the OWNER is talk to these two individuals about customer service and treating customers with respect. If they are not happy to move on. If you want repeat customers I would be concerned about how your staff is treating YOUR customers. Like I said, I will pay more money to be treated better and with respect. Good luck.Services: Manicure
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October 2022 by Arturo Rojas
Great place (not intimidating for men)Relatively quiet.Angie is excellent. Very professional.Service: Pedicure
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October 2022 by Katie Amanda
3 stars because the girl actually did a really great job shaping and painting my toes! However, there was no massage at all? The menu stated that my pedicure included a massage. My friend got a pedicure as well and she didn’t get a massage either. I’ve never had this happen getting a pedicure. Not sure what the deal was but it definitely made the experience not as worth it since that’s usually the part most people look forward to!Service: Pedicure
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September 2022 by Janice Lindsay
Never greeted upon entranceMy daughter and I waited but meanwhile when others of a different color came in they were greeted upon entrance and asked what they needed and serviced.I do not recommend if you are of color to visit this place if you are visiting miamiHighly disappointed
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August 2022 by Mel E.
Unfortunately there's no option for 0 stars. The appointment landed me in the doctors office. The dip process burst the blood vessels under my nail bed that my physician thought it was fungus. He referred me to a dermatologist (Dr. Frankly Kerdel- he's amazing) who tested under the nail-bed and determined that's what it was and not fungus. It was severe bruising from the drilling during the dip process. That was a blessing. This was certainly and unforgettable experience and I hope they've learned from this. The healing process took six months to heal. I'm better now and I hope they are too.
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August 2022 by Kayla Lorenzo
Online the salon said it closed at 8pm so I called and spoke with the receptionist for an appointment at 6pm. I show up to a closed salon with the lights off and the sign on the door clearly saying they close at 5. I’ve been here before and I know the previous hours were till 8pm but I’m disappointed at the poor customer service and lack of communication to inform me they changed their hours and didn’t even attempt to call me back or leave a voice mail. In the past they’ve been persistent on customers who are arriving late and always follow up to make sure you’re showing up. It was a Friday and already late, I was grateful enough to find another salon in the gables that was able to take care of me. I will not be coming here again.
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July 2022 by Cindy B.
I know I am not a regular here so I had a girl she was very nice but really didn’t do a great job. My pedicure was very unpleasant as my nail was being cut in a very incorrect way. It is still hurting. I really didn’t even want to continue with the manicure that’s why I opted to just get clear on my hands. $73 + tip def was not worth it in my opinion, I was charged to soak off my original gel manicure (I had planned on the gel manicure here but was not happy with the way this was going at all) Maybe it is different if you come here on the regular. I was in town for 4 days for a family event……… whom should I ask for when I call??
