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April 2024 by Luz Franco
Excellent service. Mayra Pina made us feel at home. Their patience and magnificent willingness to help us made our diligence and time much easier. Thank you so much
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April 2024 by yanet rivas
I have to wait 30 min because the lunch of the teller. The bank Citibank?? Really?? Incredible. Worst bank, and very bad customer service. And I don’t care if you share with manager. If this bank continuo doing that is waste time of your customer and that’s mean you don’t care for your customer. I just to have Citibank in the bank and remember I close for other bad experience. But for sure I will never open any bank account in this bank.
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February 2024 by Jorge Gamoneda
Excellent service, Mayra has been my banker for more than 20 years and she always solves the disasters that others make, thank you Mayra!!!
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February 2024 by Reinier Soler
Almost 2 hours waiting for me to be attended to
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December 2023 by Raul Sanches
Asked for help.Wrote my name on the waiting list.Waited an hour. No banker helped me. I left. I truly hope we have another banking crisis and banks like this disappear
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December 2023 by Nikos Logothetis
I have nothing but the best to say for Hariette Outten who managed my case in the most professional and courteous way. A complicated case which was unresolved by a different branch was taken care of and solved in an explicit and timely manner. Thank you.
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November 2023 by Oli Alles
I have been working with this branch more than 10 years. The staff always tries todo the best of them selves. Manager is also very helpful. Harriot is always helpful.
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November 2023 by Crisi R
Absolute WORST EXPERIENCE EVER. If you are new to this incredible city DO NOT open your bank account here at CITI. I am new to this city, I am here with a company transfer expat executive employment - I opened my account and transferred all my money into the account. It was blocked every time I used my card. Last time I went personally to the bank - this branch in Alhambra Circle where they opened my account, with my passport and my SSN to unblock my account and there response was: we cannot verify you - you need to receive a text message to a personal phone . I have a corporate phone - not going to buy a personal one - and the answer is “sorry we feel ur frustration nothing you can do”, in what world is a text message a better verification than the human presence ? Defies every logic. The branch manager didn’t do anything to help and just advised me to open an account on another bank! I am speechless - by the way still can’t unblock my money so I am looking for a lawyer! NEVER IN MY LIFE HAVE I EXPERIENCED SUCH A BAD EXPERIENCE
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October 2023 by Jaime Amaya
Excellent Service.
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July 2023 by Leandro Mirabal
Don't waste your time coming to the bank. For most of the issues you have with your account, they will tell you to call customer service. I guess this is the way it works now. Save your time and just call customer services. Good luck
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May 2023 by Maturen Miguelangel
All very professional
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April 2023 by Deybis Benitez
Terrible customer service, they never come out to serve you and you let them know that you have been waiting for a while and they don't care ???
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April 2022 by Jose Rodriguez
It is not possible for a person to try to communicate with the agents in this branch and no one answers the phone. Is that service?
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April 2022 by Local Service Provider
If there was a way to leave a negative 10 star I would.For starters of you run out of checks prepare to wait a long time at the branch because their online services are no good. You have to literally walk into a branch just to order checks. If you have fraudulent charges on your debit card GOOD LUCK.I just got hung up on because I couldn't get verified then they tried to send me a code to verify my identity which didn't work so I've literally been on the phone trying to report fraudulent activity on my debit card for an hour still unable to do so.The list is endless if you own a business and your time is precious do not open a bank with Citi.
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April 2022 by Robert Guerra
Bad service is the worst, close this store or at least change the staff, they are very bad, very bad, the worst thing that can exist