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January 2024 by Flawless Beauty 4 U
What a scam! I work for a company that gets a discount with this gym. I was speaking to Milan Wagner, Sales Manager since Thursday, 01/11/24 and he quoted me one rate. I even asked him in the same email to confirm that that was the rate I was going to get and he confirmed it with a "Yes" and "Correct". We agreed that I would go in on Monday 01/15/24. While I was there trying to do the membership he had an issue with his system and it wouldn't let him complete the membership. He said "No worries, it just has to go thru an account manager and you will be set." I specifically asked him if the rate that he quoted me would be affected and he said "NO!". Yesterday, 01/22/24 he send me a text with a completely different rate. I informed him that that is not the rate I was quoted and I have it in writing the rate that he had originally given me. Today, 01/23/24 I called again and spoke to one of the managers that I have been dealing with all week, Aubrey Hoffman and she informed me that I'm stuck with the higher rate and there was no one I could talk to that could give me the rate I was originally quoted. Basically, she said "to bad, so sad." Be very careful because this gym gives you one rate to get you in the door and then they do a bait and switch on you. This is one of the most unprofessional businesses I have dealt with. Again, WHAT A SCAM!You added a response but you have done NOTHING to correct the situation.
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December 2023 by Joshua Aguilar
Staff so so.Great locationOld machines
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December 2023 by jet vargas
Great location, parking is so good, close to the gym and putting your plate on the system for the complementary parking is so easy.
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November 2023 by Chris Watley
My favorite gym down here. By far. Super clean, well taken care of.
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October 2023 by Stella Zhou
Great location and staff are friendly. I like most of the instructors who are professional and helpful. HOWEVER, Ani is definitely the worst and rudest coach I’ve ever seen. Can’t believe they are giving her more group classes now. What a joke.
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October 2023 by Louis Shore
Love the workouts, the coaches, the staff and the community. This workout not only supports my physical health but is an integral part of my mental health as well. Cannot recommend it enough!!
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October 2023 by Miguel Alcazar
No “ev charging” - there goes the single competitive advantage this location once had
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August 2023 by Eugenio Angueira
Well equipped gym! I had no trouble finding the machines I wanted to use. Clean. Only wished the A/C was colder.
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July 2023 by Luciana Szente
It’s a great gym. Reliable, clean, has everything you would need, broken things get fixed quickly. Good levels of service. Delivers what it needs to, not more, not less. The only “complaint” is that they raised their price twice in 2yrs post-pandemic… I’m hoping it’s not an annual thing.
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April 2023 by Dave Johnson
Poor quality trainers
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April 2023 by Dave Johnson
Better quality trainers at any other gym in the area. Tried 4 different personal trainers here. All which were meat heads. Plenty of clients but no knowledge of the body. Steroids does not = trainer
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March 2023 by Jessica Hill
My happy place is equinox! I go almost every day--sometimes twice a day. The amenities are always sparkling clean and I never need to wait for a machine or weight. I look forward to my hot shower with the kiels products, they smell so good. You don't have to pay for parking if you're a member which is a huge plus. Ramses works at the smoothie bar and he is so kind-love him. I think the price per month is justified by how great it is!
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March 2023 by Kayla Brown
Went to the gym and was attended by no one, I then got lost and stressed out cause no one would help so I just left
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December 2022 by Tuba Yesilkaya
I started the club two months ago, on my first equifit appointment, ı had to wait for the instructor for more than 30 minutes , it was a bummer. The theft incident and The behaviors of the instructors of Noah , Rodrigo and Jill were the prime factors that led to this review.An instructor named Noah pantheleon around 55 years old who ı encountered the first time in my life Approached me and called me mummy which ı am not, ı do not have children and never gotten married, ı am a young person , ı told him that ı was from İstanbul and my name, he knows that ı am not Spanish , he is a very rude guy , he has no manners. As a doctor of political science, ı find this behavior of low intelligenceThere is another old dance instructor named Rodrigo who thinks he is a good dancer, he caters to the old ladies who can not dance and yields to their pressure , he does not allow styling in the class , he is quite jealous of the Advanced dancers like me . I used to compete for Arthur Murray studio, he should update his playlist and his dance technique or the best is his retirement leaving his place to young dancers. The way he promotes his Wife as an advertising material is not ethical as wellThere is another instructor called Jill, a petite Pilates reformer instructor who has a hoarding disorder. She demanded I take her anti grip socks off in the class so that she could use them next class. She has a hard time lending her socks for a short time. They are 5 dollars for Gods sake. I found that very rude as if she creates a situation I wanted to take them home. She cancelled her appointment at approximately 21. 37 pm for the next morning class which was very unprofessional. I found that email she wrote to Brickell manager saying that I was a revenue item for the club.When ı talked to the Manager Nicole pence, she tried to cover up what has happened , ı have a project to finish in Miami ,will ı Choose coral gables equinox again ?no, I did not encounter such problems in Brickell location 7 years ago, the people there are different with a professional demeanor , ı am giving one star to this place for the sake of the instructors Ramon, Jamal and Robin. I never recommend this place to anyone.I cancelled my membership when I had my iPhone stolen. There are no cameras in this place given that there was a triple homicide event of 2017.I do not feel safe and secure even though my iPhone was returned back by someone whose identity the manager did not revealDr Tuba Yesilkaya
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December 2022 by Gregory Trujillo
Well I’ve always wondered about this gym. I was always reluctant because of the triple homicide there a few years back.Anyway, today I went in and asked to see the gym. I expected to be attended to right away since this is a pricey gym. Boy was I wrong. I sat there for 25 minutes watching a membership advisor play on her cell phone while she was on the phone with God knows who, as I just say there as a prospective client. After that another membership advisor showed up, but he kept looking at her like, are you going to take the client that’s been sitting there.I didn’t take any tour. It was 35 minutes till I was finally greeted when they saw me leaving the venue.I’m glad it went down that way. I will never spend my money in a place that even after the tragedy in the news, still does not provide A plus customer service. What a joke.