-
November 2023 by Hellen Roumbos
The WORST company. Terrible sales department and post sales customer service is the worst. We have had so many issues with all the plumbing supplies purchased from that company, I don’t recommend Ferguson.
-
June 2023 by Philip Lee
My faucet spray head stopped working properly. I went to HD but they couldn't help me. I went to Ferguson and the rep at the front desk was super helpful. She emailed their service team, and she helped me get a new faucet spray head through the manufacturer and made sure it was paid for through the warranty. I don't even know if the faucet was purchased through Ferguson, but their service desk was awesome and helped me greatly. 100% recommend for their customer service.
-
April 2023 by Caroline M
The Ferguson's store in Coral Gables gets a 1 star from me. I called today to buy a Thermador oven, and they said a salesperson would call back. No one did, and now the store is closed. I won't be buying from this store - they obviously don't need new customers.
-
April 2023 by Mark Jaffarian
Horrible customer serviceNot interested or willing to help in showroomActually made us feel unwanted and uncomfortable
-
April 2023 by Sheldon A
I just went to FARREYS. Over 35k spent and counting. Not to mention the lights.. but those aren’t from FARREYS. I went to Ferguson to buy some lights and plumbing items for my new home that’s being built. The plumbing lady had me feeling like a black guy can’t afford the items. I told her my General Contractor asked me to stop by as he is building my new house, over 4500 SFT in MIAMI SHORES and apparently he know the owner. She asked me if he owed them money ?, how does he know the owner. ?. I told her maybe I heard him wrong. But Such an insult .. didn’t even offer to assist with seeing some options. She did show me the kholer and said it’s expensive. I felt the energy just from standing there. My phone wasn’t even working, no signal. Clear sign to leave this place. FARREYS assisted and has been super nice.!!!! People need to be more nice and appreciate the fact you have a JoB! Below is pic of my amazing plumbing rep at FARREYS taking the time to furnish my place with BRIZIO AND TOTO …
-
April 2023 by Mike Fernandez
Terrible communication, a year later and order is still not complete. Super unresponsive this place is a nightmare. Take your business somewhere else if you want good service.
-
March 2023 by Ramiro Sanchez
Nice (but useless) showroom. They don't have a lot of the items. They literally made me do an appointment to send me to Miele and Sub-Zero to see the appliances. I went over. 3 more hours but great service at both, Miele and sub zero showrooms. But then sub zero and Miele tells you to buy with Ferguson (who can't provide a quote after 5 days since I visited) i don't really understand. It blows my mind that these type of business practices are still in business. Today. 5 days since I visited the helpless "sales" representative from Ferguson calls me to tell me that she can't provide a quote because someone else is on my account and she can't help me, nor transfer the information of my visit to that person. Needless to say that all of that information was available and mentioned to this person during my visit.
-
March 2023 by Jeffrey Katz
Ryan and his Staff were very helpful I love my new sink and toilet. Thank you guys my house has never been better!
-
November 2022 by Dayana C.
We purchased a sink and a faucet that we told the lady we needed for a specific date. She said it's ok it's in stock. And then for 2 and a half months we got j*** around on the delivery date we gutted our kitchen and couldn't used it for 3 months because we had planned accordingly to the delivery date provided by the lady in the store. She promised it would come in from 5 to 7 days. After 10 calls trying to get an answer from her she would email us few days after and never getting answers on the delivery. Terrrible costumer service
-
July 2022 by Maria Mora
This is the worst place you could buy anything from. They have no manners, no ethical & no customer service. No body returns calls nor emails.
-
June 2022 by Jeffrey G.
We're just completing a renovation in Miami Beach and Todd Dominguez was such an asset throughout the entire process. He helped us select and purchase all of our bathroom and kitchen fixtures, both while we were at the showroom and even while abroad, making great suggestions and helping identify exactly the things we wanted and needed. And even after we ordered everything, we decided to change the colors on most of the fixtures and he stuck with us to see the job done and done well. Thank you, Todd
-
June 2022 by Alice O.
This company is horrible! I purchased a Whirlpool washer/dryer and they delivered a defected dryer that thumped with every turn and did not heat. I declined the installation, and of course, expected that my refund of $3,340 would be promptly forthcoming. After begging the salesperson, the manager at the BOCA store for 2 weeks, the refund has still not been made. They are still claiming another department has to "approve" it. I am so surprised at their customer services, I had used Ferguson before and NEVER seen anything like this. They have my money AND the Whirlpool machines!
-
June 2022 by Sandra S.
Waiting for a toilet that was suppose to be delivered two weeks ago. it was coming from warehouse in New York. I called a few days ago and was told it was on truck in Jacksonville and should arrive in Miami in a day or two. Will be in area of Ferguson Plumbing warehouse today to check up on order. Very disappointed as my contractor is almost finished with job.
-
May 2022 by Salil Gupta
Generally not responsive on the front desk and rude. Its like you committed a crime by asking for help. For some reason if you dont have an appointment and show up' its like you committed a crime.
-
April 2022 by James
Absolutely impossible to call and get a response for something that you're looking for they act like you're going to buy a Mercedes-Benz when you're just looking for something simple I'm not a salesperson now you can't help you unless you give me the name and the model number they say
