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May 2023 by Devin Marie
I just Went to this bank to deposit money for my father and law, I got there at 4:50 which I understand Is close to closing time but the doors were locked, after my mother and law got out of the car and came to the door the woman zeida opened the door she gave us the slips we filled them out and returned them to her she went to deposit them and was so incredibly nasty the entire time. She refused to deposit them and refused to tell us why. When my mother and law called her husband she refused to talk to him we asked if he could call the branch and speak to her to get this resolved and she refused to talk to him and said he has to wait to Monday. Even the other customers in the bank were being treated horribly. I’ve never been more speechless at a bank
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April 2023 by Javier Fernandez
Excellent Customer Service great staff, professional and problem solvers with a smile at all times.
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December 2022 by Rob A
Advertised currency exchange, went in and everyone doing something else and waited 10 min, Not a single customer in the branch. Just to recommended I go somewhere else. Don’t waste your time.
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June 2022 by Robin Alonso
Advertised currency exchange, went in and everyone doing something else and waited 10 min, Not a single customer in the branch. Just to recommended I go somewhere else. Don’t waste your time.
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June 2022 by Yady G
There’s a teller “Ana.” She’s moody, one day she’s nice and the day after she isn’t
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March 2022 by Keith Simpson
Mario Rodriguez went ABOVE and beyond to help me get a business bank account AND approved for business credit card. I had a very poor experience with the first citizens nearest me.Mario was super professional and diligent. One of the best experiences I’ve had with a banker. I will recommend everyone to him.
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February 2021 by faustino garcia
You will not find better customer service than at FC coral gables. I have banked w Lawanda and Ana for many many years and will continue to do so. Their level of personal attention is off the charts! Thanks guys.
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March 2020 by John Hoover
First Citizens is the epitome of how all banks should operate. Lawanda is the best, and in our first conversation, I decided to ditch Wells Fargo. At First Citizens you deal with real people who care about you, not like the entity mentality of mainstream banks. Overall, 5-star satisfaction and I love my new home/bank.
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October 2016 by Frank G
Staff is great and go above and beyond to help you out and explain the different options. This bank is still family owned but their hidden perk is you don't pay no fees on ATM usage. In addition, pretty bummed about the only have one branch in Miami. One ATM in Miami Beach will be closed out once the lease is over. Overall great national bank from North Carolina.
