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March 2024 by Greg
Terrible service, debit cards stop working without any explanation.
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February 2024 by Joshua Sanchez
Pretty terrible, they will close your account without warning, their website doesn't even work half the time, and calling them to fix reopen it is pointless.
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July 2023 by karolin PERDOMO
It’s a shame that bankers there don’t want your business . Liz looked at her watch and didn’t make me feel expected or welcome at all . I had an appointment previously scheduled and she couldn’t hide her disappointment when I came in .
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November 2022 by Luis Puig
Nice, cozy, medium sized place.
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September 2021 by Al Lch
Visited this branch, HSBC in Coral Gables, there was no teller because according to the banker/manager, out to lunch. Essentially the branch was open but no teller to assist customers. Had to come back an hour later because no one to help. When I returned, teller had a poor attitude in assisting and gave me the oldest bills she could find it seemed, unasked her for newer bills and she declined. She said she had no way to acces the cash matching. I approached the manager this time there was a manager, and he wasn’t any more helpful than the teller. Horrible place and horrible bank to deal with. As soon as I am able to, I will be canceling all my CD and taking my business elsewhere.
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July 2021 by Real News info.
I love this Bank super high tech and the customer service is excellent! By phone and at Doral Branch I love it! Thanks
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March 2021 by J D
Awful, crooks..changed to electronic bill without authorization, didn’t notify me, then charge a late fee. When I asked for a paper bill,then said “it’s $5 ....
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February 2020 by Sarah Gutierrez
Great experience banking with HSBC! Vanessa was friendly and very helpful. If you want personal attention with your finances go here.
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August 2019 by Michael Skinner
Good branch. It is not often you see an HSBC physical branch. Very convenient.
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May 2016 by Lincoln karez
Very good bank, staff is not so friendly. I go back.
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February 2016 by Paula Martinez
Very poor service over the telephone line.....its really horrible....
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February 2016 by Steve Piggott
This is a great branch. Always helpful and friendly. Nice people, nice atmosphere
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May 2008 by A Google User
I opened an account 1 year ago, and the debit card which was supposed to be received a week later has not been delivered yet! I requested to opend a CD but they never did it. They told me I would be able to have internet banking some 3 months later, but after a year nothing. Needless to say, I have inquired them a hundred times about the extremely poor service, but they don't give a sh.....As long they receive their salary, they don't move a finger. Avoid this bank, or al least this branch for that matter.