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August 2023 by Estefano Picci
Great store with a high quality skincare products thanks for take our skincare seriously and make your products with natural herbs or nuts and so on. Staff very friendly
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February 2023 by Athena A.
I wanted to share my recent experience with this store and their staff, which unfortunately left me feeling frustrated and disrespected. I had to return an item and was met with a manager who seemed to have a chip on her shoulder from the moment I entered the store. When I confirmed that I had used the item, she looked at me like I was a criminal, which was really uncomfortable. I felt like I had to justify my return, and it was really frustrating that she kept trying to push me to buy something else instead of simply processing the return. I provided the receipt and she questioned me if I returned the other item which is not any of her business. The vibe at this store is aggressive, entitled and toxic. Do NOT enter this place if you don't want your day to be ruined. Her attitude was just so entitled and rude. To make matters worse, she also treated another staff member with disrespect and made the whole experience even more unpleasant. I want to give this store feedback on my experience, because I don't think anyone deserves to be treated that way when they're trying to do something as simple as making a return. No wonder why this store is empty and I rarely see any customer in there.
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December 2022 by Teddy Cohen
Talk about customer experience/service!!Shannon and Ingrid showed nothing less than expert level attention with ample knowledge of the brand’s identity and benefits. Also made my day with their approachable and fun energy. Give these people raises, they deserve ti!Will be back again for sure.
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March 2022 by Soso A
Flavia is always so kind, patient and helpful
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October 2021 by Vilva Kempe
Love this brand !
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September 2021 by Cristina Espinoza-Alguera
The store was busy. The only person working was a seasonal, temporary worker. She was doing her best dealing with everyone, but clearly the management missed it when they only booked one, new worker on Christmas weekend. Some people walked out after waiting a long time to get help. I walked out and came about about 2 hours later. It was busier, but another customer had a similar question, so I listened in.The worker was doing her best dealing with everyone, but clearly the management missed it when they only scheduled one, new worker on Christmas weekend. Very disappointed in the management of this store based on this experience.After having selected the product I wanted, could not complete the person because the worker could not get the 20 for 20 (for me and my friend) promotion for me and my friend to work.This review would be a 1-star, except the worker was trying her best in a very challenging situation.
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August 2021 by Cecile Grant
I've been a HUGE fan of l'occitane for years !! Flavia is very knowledgeable of the brand and very welcoming and friendly. I l love loccitane products they work the best for my skin type
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June 2021 by Erniel Chacon
Excellent service ?
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May 2021 by Jorge Andres Lewis Caldas
Nice place to buy gifts for your wife.
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January 2021 by Cave Solutions LLC
The store was busy. The only person working was a seasonal, temporary worker. She was doing her best dealing with everyone, but clearly the management missed it when they only booked one, new worker on Christmas weekend. Some people walked out after waiting a long time to get help. I walked out and came about about 2 hours later. It was busier, but another customer had a similar question, so I listened in.The worker was doing her best dealing with everyone, but clearly the management missed it when they only scheduled one, new worker on Christmas weekend. Very disappointed in the management of this store based on this experience.After having selected the product I wanted, could not complete the person because the worker could not get the 20 for 20 (for me and my friend) promotion for me and my friend to work.This review would be a 1-star, except the worker was trying her best in a very challenging situation.
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December 2020 by Juan Galan
Nice people!
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September 2020 by Evan Guthrie
L'OCCITANE EN PROVENCE at Shops At Merrick Park in Coral Gables is a great source for all things luxury beauty products, fragrances, haircare, and many other items. This location is well managed and the staff here is very accommodating and available to help make sure that you have everything you need to have an excellent shopping experience. I have been satisfied with all of my purchases from here.
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August 2020 by Aslín Santiago
I went last week and the manager Joanna attended me with such a care and dedication. She made me smell and try some products I didn’t know and explained the ingredients and all. She was very patience with me and attentive. One of the best customer service I’ve ever received! Definitely coming back!! And I’m LOVING the products!!
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July 2020 by Juan Carlos Valdivia
First quality products and great staff
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January 2020 by NI I
Joanna is awesome! She gave me such great customer service. Did small facial for me which felt really good, i almost fell asleep) she explained everything about the products I was interested in. Thank you so much Joanna!!! Will definitely come back!