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March 2024 by Dana Scotti
I have called MULTIPLE times to freeze my account, because I am unable to use my prepaid's at the moment. EVERY time I have filled out the freeze form OR physically spoken to someone, CLAIMING my account was frozen, I CONTINUE to get charged monthly! I no longer live in the state and have called this location 8 different times to handle this and NOTHING gets done! WORST CUSTOMER SERVICE I'VE EVER had to deal with, regardless of the business! ABSOLUTELY TERRIBLE!
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March 2024 by Margy Rosado
Diego was a professional and respectful gentleman who I would go back to for a massage that made me feel pain-free from siatic discomfort today, feeling no stress or pain. Thank you, Diego!
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October 2023 by Ju1ce
The massages are fine, but what pissed me off is how the sales representative tried to guilt trip me into a membership with artificial sense of urgency and “promotions”. I clearly expressed that I had to think about the membership instead of jumping straight in, but they wouldn’t respect my decision. It even got to the point where they started consoling me about “financial problems” they assumed I had. Yes, I know the representatives probably have sale quotas to meet, but they shouldn’t be jumping at me like Rottweilers on a chain. Not the vibe.
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October 2023 by Trinilady USA
I received a one hour full body massage from Jordan at the South Miami location. He was very professional & did a great job. The session was proceeded by a 30 minute stretch session which really loosened my muscles & made the massage very productive. Thank you very much Jordan!
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October 2023 by Laurie graulich
What a great experience. I had Raul and I have to say I was very impressed. Since I’m also a therapist it’s hard to impress me. It was a fantastic massage Raul is a great therapist. Definitely recommend him.
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October 2023 by Roy Rutland
Alexandra (facials) is the best in the business. She is a true professional and well versed in all matters related to skin/health.
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September 2023 by Nancy Hart-Marchena
Sandra does a fabulous facial.One of the best I've ever had. She took her time and I felt loved, just what I needed ? 5star for Sandra for sureMy husband also has a massage, we arrived 3:01 for our 3pm appointment he was outside sitting down by 3:50pm so with time to fill in forms ect they take a lot of time off from the actual hands on massage. Not too happy about that....
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September 2023 by TLS UCI Interfacing w/ the Adruino
Diego provided an excellent experience. My lower back had flared and I had a chiropractic adjustment earlier that day and was still in pain. Diego was able to release a lot of my stress to the point that I fell asleep on the table. Great work!
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September 2023 by Lillian Daly
Although I’ be been by a customer for years and had Hot Stone massages, this was my first time with Diego. He relieved my lower back pain and was very nice. I will definitely book with him again.
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September 2023 by Ari Feli
I had an amazing experience with Sandra, one of the best Facialist. I’ve been a member since 2014. I have visited several Massage Envy locations looking for a decent Facialist. Iwas going to cancel my membership I mainly use it for facials. Thank God I found Sandra my face looks amazing Sandra saved Massage Envy a membership.. lol Thank you Sandra!
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August 2023 by Tracey Burger
Despite several requests to cancel our membership, they continued to charge us. The massage therapists are good, but the business practices are terrible. DO NOT sign up for a membership under any circumstances! They will never let you go. Hats off to Capital One for helping us.
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August 2023 by Kenneth Spurgeon
Diego is amazing! I have made an appointment to see him again next week. Everyone at this Massage Envy location are truly professional and make the best interests of the clientele a priority.
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August 2023 by Debra Spurgeon
Diego was so talented and truly has a gift of healing. I rejoined my membership there! The best! The front desk was so amazing too Iego was great!!
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August 2023 by Meredith Infeld
Raul at South Miami Massage Envy is an excellent physiotherapist. He is extremely knowledgeable and has helped me with each visit. Thank you.
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August 2023 by Pilar Martinez
Natalie was great. Her massage was deep and w a very good stretch. Released my tight muscle in my hips and legs
