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February 2024 by Natalie Ongay
Sonia was such a joy to work with. She set the tone for bridal dress shopping from the minute we arrived. This was the first store we visited in the process, but after visiting more stores there was nothing like the experience Sonia provided. She has been so instrumental and helpful in the search, purchase, styling, and alterations of my dress. Analise was so sweet and helpful in my alterations. She had great tips, styling ideas, and was truly excited for me and my dress. Merlili is the store I recommend to everyone time and time again. Thank you so much for all that you guys do!
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February 2024 by Leidiane Fonseca
One star very much for this terrible place, what a truly horrible disappointment, my dress arrived nothing like the one I tried on, they took many measurements, many things remained with me that I would only have to take it long when it arrived according to my dress, an agreement would be reached to my body and nothing to see, it arrived extremely big, I fell off when I tried it on, they made a mistake with my size because it was extremely large, so much was expected for so much for this one………. I started to cry because it was a disappointment, they had crushed it on the day of my appointment to try on my dress to see how it looked on me, what a lack of ethics in this place…. I wanted to reach an agreement with a manager, the owner couldn't communicate with anyone because they don't have a manager and the owner can't call her or communicate with her, you don't have anyone to solve a problem that was caused by the person who works there... this is horrible. unethical place, I'm going through a bitter pill. They don't want to give me my money back. They don't want to communicate with the owner. They don't have a manager. What a horrible decision to choose this place. I don't recommend it to anyone. They don't give you any guarantee of when your dress will arrive. I had I have to be calling and if I don't call, they don't tell me that my dress was there and there is only one week left until the wedding... what a bitter pill for a bride to swallow... I don't heartily suggest that you don't go to this place with such bad ethics. They order something wrong and they don't want to answer for their mistake, don't waste your money like me, this business is a scam.
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February 2024 by Hansel Vives
This place is the wrost place for a Bride to look for a dress for her special day. My sister-in-law chose to go there and it's a nightmare, they messed up everything with ordering the wrong dress within a week of the wedding, and on top of that wanting to charge extra money for fixing up the dress.There's NO manager NO owner NOBODY to take care of the situation and they don't take any responsibility of anything. I DO NOT RECOMMEND, DON'T GO THEY WILL STEAL YOUR MONEY.
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February 2024 by Ney Williams
"I had a terrible experience in this store, they are liars. I ordered my dress for my wedding 3 weeks ago, size 2 and it arrived in size 10. It's impossible for me to fit. They want to adjust it and charge me hundreds of dollars, almost $1000 extra, when it was their fault and they didn't charge me. They want to return my money back. I would not recommend this place to anyone, they are scammers.
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February 2024 by S Shaker
Bunch of thieves.. took my fiancé money and ordered the wrong dress even though they took her measurements at their store.Then instead of fixing their mistake they want us to pay another 1000 dollars just to resize it.My attorney will be in touch very soon and I'll continue posting about this terrible business and their malpractice until I speak to the owner and have my fiancé taken care of.You guys ruined our wedding and turned our happy moment into a terrible sad one.
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February 2024 by Nadine Thony
Manuela was so sweet and helped me try on so many amazingly beautiful dresses! She asked really good questions and help me narrow down between two different styles- A-line and more fitted. I highly recommend a visit to Merlili if you're in need of a beautiful gown!
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February 2024 by Carolina Bejarano
First class attention!! It really is a unique moment and being treated properly is the best! ?????
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February 2024 by Elisa del castillo
What an incredible experience. Manuela is absolutely amazing. She was more than generous with her time and so flexible, which really allowed me to really get a feel for what I liked. She is also extremely knowledgeable. You will be really glad you made an appointment here!
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February 2024 by Cuki Martinez
Title: Disappointing Experience with Wedding StoreI recently had an extremely unsatisfactory experience with Merlili Bridal’s Boutique. The measurement for my wedding dress was inaccurately done, leading to a dress that didn't fit properly. Despite my attempts to address the issue with their customer service, I encountered unhelpful and uncooperative responses. Disappointingly, they refused to facilitate a return, leaving me frustrated and dissatisfied with both their product and customer service. I strongly caution others considering this store for their wedding needs.
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February 2024 by Liliane Fonseca
1 star is a lot for this place.My sister decided to buy her wedding dress here, and they took "measurements" to order it just in her size, she had to pay a "rush" shipping to send it to order in her size, 3 weeks waiting and when it finally arrives, it is a dress 3 times bigger than her measurement and on top of that then now I would have to pay for alterations.There is no manager or the owner of the business to talk to and resolve this issue. The dress was sent to the store and it stayed in the store, because it was not what my sister ordered and on top of that they don't want to refund her money. They have ruined one of the most important experiences for a bride into a nightmare. I DO NOT RECOMMEND IT AT ALL!!
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February 2024 by Carmen Morales
Today was a very frustrated and sad day for my 24-year-old princess when she came to try on her wedding dress that the store had ordered for her with the measurements they took to get her a dress that fit her well and that would be a small alteration. only in length of the dress what they would have to do to her. That was what the lady who attended to her and sold her the dress assured her, that they would order her online... The dress that arrived was extremely large, that crumpled and large dress BROKE MY DAUGHTER'S HEART AND ILLUSION. After waiting a month or so for her dress to arrive and now 10 days from her marriage, those who made the mistake should take responsibility and return my daughter's money.....something they refuse to do.. .They did not give her a contract with a store policy before she made the purchase.I just signed the purchase and now they tell you that attached to the purchase receipt is the policy sent to your email after having made the payment.How is this called?It has no other description of deception.Lack of professional attention...The dress arrived at the store, and it stayed in the store and now they don't want to return money..This is a fraud..
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February 2024 by Cuban's Gamers
I feel very INSULT, this place is a scam, they won’t do what they say, my fiancé bought a $4,000 dress they didn’t measure it right. THESE People don’t know how to do their job right. THEY WOULDN’T GIVE ME A RETURN AFTER THE DRESS DID NOT FIT MY FIANCÉ. I DO NOT RECOMMEND THIS PLACE AT ALL. WORST EXPERIENCE EVER
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February 2024 by Chanelle Soriano
This place is horrible. How bad the dress turned out on me. A disaster. It didn't arrive as they had agreed. What bad ethics. You don't have a manager or someone to solve the situation. There's no way to reach an agreement... a scam. I don't recommend this place to anyone.
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February 2024 by liliane f.
Don't go to this place, they order the wrong wedding dress for my sister, at 10 day of her big day, and now nobody takes responsibility of anything, the dress was delivered to the boutique and stayed there because that it's 4 sizes bigger it was almost $3,500 and they don't want to give the money back, no manager, no owner nobody cares about the situation. I DO NOT RECOMMEND THIS PLACE.
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January 2024 by Ileen Talebzadeh
Sonia was the most amazing consultant to work with. Had great taste + was patient and not pushy at all. They were super organized and great when it came to my alterations / picking a veil. I would recommend this store to anyone