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November 2025 by Richard Gundy
Jason should get 10 stars. He listened to the problem we were having and immediately looked for solutions. He asked me to do different things on the tv and made what I had to do very understandable. By testing various options he identified the problem and was able to fix it. We couldn’t be happier.
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November 2025 by Milton R Saba, Sr
11-19-'25 just talked Matthew, had trouble with my p w, he helped me.
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November 2025 by ml grif
Excellent support. Nov 20 between 7:00AM and 7:45 AM
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November 2025 by Paul Monty
Very good service from Ronald after some problems with the first personn who answers my first call
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November 2025 by Charlie Perrin
We had an audio problem with one of our two boxes. Jason quickly diagnosed the problem. He had us switch the input from the box from the HDMI 2 jack to the HDMI 1 jack.
Problem solved. Thanks Jason.
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November 2025 by cheryl smalling
I called OpticalTel yesterday with a TV problem. I was lucky enough to speak with Leonel Agent who fixed my problem quickly and efficiently.
Thanks so much, Leonel!
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November 2025 by Lou Monti's Figs
The representative Matt F was extremely helpful, competent, and fixed the problem. He went the extra mile to do his job properly. Thank you.
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November 2025 by Bonnie Goonen
Excellent customer service. Sa’Honi was extremely knowledgeable and provided very step-by-step instructions. She was very professional and also personable. 5+ for her services.
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August 2024 by Al Kahn
I had an ongoing problem adding OpticalTel as my ESPN provider so I could access ESPN+ on the ESPN app. Loudyne S. Was able to successfully assist me in this endeavor when other attempts were previously unsuccessful. She is a great asset to OpticalTel.
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August 2024 by Bob Klauck
Was 3rd call to reset password and Willaim took the time to work with me to get the password reset so we could access your account after the service upgrade.
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August 2024 by Dave D'Angelo
Ronald helped me get my TV working. It was a simple fix for him but something I couldn't do.
Thank you for the help
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August 2024 by Douglas Gould
My conversation with OpticalTel Support Department representative Talib on August 11, 2024 provided a refreshing contrast from the typical support experience. I was able to understand every word he spoke, a minor miracle involving phone contact with businesses these days. Talib was professional and polite, providing all necessary details while answering my questions. In addition, he immediately called me back when we were cut off near the end of our initial conversation.
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August 2024 by Rolanda James
I had a terrific customer service experience with Nadine from Optical Tel. She is what customer service should always be. Her patience and positive attitude was awesome. Thank you again Nadine.
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August 2024 by Anyelo Encarnacion
WORST INTERNET SERVICE
NO STABLE CONNECTION
NO STABLE SPEED
HORRIBLE CUSTOMER SERVICE
ONLY GOES UP TO 100mgb
ITS ALWAYS DISCONNECTED
OLD TECHNOLOGY OVER 10 YEARS OLD ARE THE ROUTERS
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August 2024 by Jerry Norman
my tv would not work i tried to fix it for weeks finley called OPTICALTEL THEY SENT MIGUEL PEREZ , MY LUCKY DAY HE IS VERY NICE LOVES HIS JOB AND EXPLANES . HE IS GREAT .
