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November 2023 by AJ R.
This store is so cozy. They have decorated for Christmas already and it is magical. I want to buy everything. Employees were courteous and welcoming. It is a great place to buy beautiful gifts and good prices.
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October 2023 by Ihosvany Andrade
Great store and customer service! They have the biggest variety and quality! Thank you!!!
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October 2023 by Lourdes Summerdancer
Sometime ago I purchased a 72” Modular Bar Buffet With Double Wine Grid & Double Tower in Mahogany wood. Was it expensive? Absolutely! I love the piece it’s beautiful and I’ve received so many compliments. ?The downside, it arrived in boxes and needed to be assembled. I think for a unit costing over $3,500. should arrive fully assembled!!! ?Pottery Barn is known for their upscale designs but their prices are very high. So if you want to buy something here bring lots of money because it’s going to cost you a fortune! Only the rich can shop here.For those reasons I can only rate my experience 3 stars. You be your own judge…
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September 2023 by Tiffany Alexandra
I am writing to express my disappointment with a recent visit to your store located at 358 San Lorenzo Ave Ste 2115, Coral Gables, FL 33146, and I would like to bring to your attention the issues I encountered regarding the customer service I received.On 9/12/23, I visited your Coral Gables store location, expecting to quickly exchange a queen-sized quilt for a king-sized quilt. However, my visit left me frustrated and dissatisfied due to the lack of available assistance from your staff. It was evident that the majority of your employees (3 out of the 4 employees at the store) were engrossed in personal conversations and/or texting and were overtly unwilling to help customers, which greatly affected the overall atmosphere of the store.Throughout my visit, I attempted to seek assistance from several staff members, but they all dismissively claimed to be too busy on their cell phones or otherwise occupied in conversation with one another, making it impossible for them to provide any help. Another customer likewise approached staff asking to know what the cost of a décor item was but she was similarly dismissed and told to wait in a long line for the sole employee that was assisting customers to address her question. This was not only frustrating but also gave me the impression that customer service was not a priority in your store.Ultimately, I was left with no other option but to wait for an extended period of time for the only person in the store who seemed to be working diligently to assist customers. This individual, whose name I unfortunately did not catch, was the sole beacon of customer service in your store. While he did his best to assist me and was courteous, the excessive wait time was extremely inconvenient and disappointing.Notably, I ultimately opted to return the quilt (as opposed to exchanging it for a king-sized quilt) as the entire process had taken far too long and I felt it would be rude to have the sole available staff member help me find a similar quilt when others were still waiting in line for assistance.I believe that a store's success is deeply rooted in the quality of customer service it provides, and it is vital that all staff members understand the importance of meeting customer needs promptly and professionally. My experience at your store did not align with these expectations, and I felt compelled to bring this matter to your attention in the hope that it can be addressed and improved.I kindly request that you investigate this issue further and take appropriate steps to ensure that such situations do not occur to others in the future. As a loyal customer, I value the products and services your store offers, and I believe that addressing these concerns will contribute to a more positive shopping experience for all customers. I look forward to seeing improvements in the future and hope that my next visit will be a more pleasant one.
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September 2023 by Sarah P.
A beautiful store located in the shops at Merrick in Coral Gables. Everything is laid out nicely.
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September 2023 by Martha G.
Horrible store. Ordered a headboard in January and still not delivered in December. Their accounting is all messed up and they charged me for it. It was a nightmare. Do not buy anything unless it is IN STOCK
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August 2023 by Christine Spencer
Fantastic customer service! We arrived a few minutes before the store opened to pick up an order. The employee (sorry we didn't get his name) who greeted us took my daughter's name and actually met us at the door with it when store opened at 11! Was not expecting that. ?
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July 2023 by silvia villar
I had the worst experiencer with costumer service from Pottery Barn. I will never buy another piece of furniture from them again.
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May 2023 by Alberto Faciolince
I love it, I found everything I needed. The Manager, was very nice,professional Joshua
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April 2023 by Alicia L.
No stars. Ordered a couch - Sur - supposed to be regular fill. It's down. The covers are removable but when it's down- you really can't because there are feathers everywhere. You can't put that in the washer/dryer. Customer service says 'o that's the way it's on the invoice.' No one wants to fix the situation.
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April 2023 by Arsenia R.
Stunning store! We just moved here from nyc and I am so impressed with the cleanliness of the store and the selectionThe sales team is so friendly, happy, and helpful
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February 2023 by Nick G.
Store is a mess. You walk in and it feels like no one works there. Employees are all talking to each other and laughing. When you ask for help they seem annoyed. The employee who helped us could not answer basic questions about warranty
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January 2023 by Andres C.
I will start by saying the store is beautiful, the staff in store were great to us, and the products are great. That being said, DO NOT BUY from this store. As soon as you have an issue - all hell breaks loose. I ordered a dining table, 8 chairs, a bed, desk, and night stand in April. In December the items were ready to be delivered. I knew about the delays going into this. On the day of delivery, I only received 3 chairs and the bed. The real issue is that Pottery Barn/Williams and Sonoma "believe" they delivered the order. Their website shows it as delivered. I called multiple times (easily 20 hours of my life) and they hung up on me more times than I can count. I got refunded for the dining room part of my order but put a credit card dispute for the other charges. If you buy from the Williams Sonoma group - make sure you can walk out with the merchandise (I have had similar issues at WS). Otherwise, go upstairs to Crate and Barrel who can actually deliver on their products. I hope WS improves their customer service.
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January 2023 by Carlos Londoño
The company (west elm, pottery bern) is not able to reach the terms of delivery, there is a false promise on their web page. They don’t have control of the delivery, the items arrive incomplete or break. I tried to have an answer about the status of the delivery without a clear answer. I gave up after 4 months and I requested my money back. A refund is another nightmare, they never contact you back to pick up the return. A total waste of time, please avoid dealing with this company.
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December 2022 by shaz mir
Worst company to deal with! Worst costumer service, worst people to deal width! Not a single smooth business with them! They lie to you about deliveries and ready to ship items to get your money and they lie to you when you follow up! I DO NOT KNOW HOW THEY ARE IN BUSINESS!
