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January 2024 by Frank Baxter
Kevin Gonzalez is an amazing banker. Always greets me by name and goes out of his way to make sure my needs are taken care of. Glad to be a Truist customer because of him!
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September 2023 by Antonio Caraballo
Be careful with your accounts. I closed a personal account and they kept charging me for months after and taking the money from a credit line they created and did not notice until both accounts were over drafted. An account I had previously closed and a personal line of credit they attached to the closed account.
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July 2023 by f bil
Outstanding service. It's been a pleasure dealing with this branch. Cesar our banker goes above and beyond to get things done ?
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June 2023 by Antoine Koci (AdiikOs)
Cesar the best advisor can’t go wrong with him always take is time to take care of is customer
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February 2023 by Fredy Barrientos
If I can give a zero I would. I continue to hate Suntrust Banking ethics, I guess BB&T is just the same! Went in for something simple and they basically sent me away to get helped by mailing my situation. They need a change of management asap! Manager was supposed to do the process, and he passed me down to Sandra Borges who was kind, but ignored all my contacts once I left the building! ?? We take Time off of our busy life’s to make the process smoother by going to your Bank ? not to send us towards what’s the point of us giving you work for! There’s really no excuse for them to had sent me away if the 1800 number is sending back to them and letting me know that all they have to do is call them to get approval while I’m there! That simple! and if they dare complain about timeframe, they made me wait forever to get attended, just to be excused from them to send me away without resolving nothing! This place needs change ASAP! Ponce De León Coral Gables in Miami Florida (Alambra branch)
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August 2022 by Card Baby
Wait times are often long. Systems have issues at the customers expense. Not a great overall experience.
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May 2022 by Franline D
The worst bank and customer service. I will no longer be banking with this company.
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December 2021 by Daryl K.
With 100's of thousands of dollars in my CHECKING ACCOUNT, I was denied use of my checking account card and was forced to sleep in my car. No one at Truist helped, and I spent 7 days trying to get help. Next, my online access is blocked, and i can not see balances. Next, my transfers , which have been set up for years, were denied to my investment accounts. I have now missed an opportunity of the markets, as I am on day 8 of trying to get access to my money! The last phone call- I have the wrong account type according to agent, I can only spend $3,000 per day, no one mentioned this in a week. I was also advised that i must now personally appear in a suntrust or truist branch with photo ID, to gain access to my account funds. I am currently on vacation in Nevada, hundreds of miles from a branch. I am a financial advisor with TUSK , and will be closing ,my accounts as fast as I am able, this is a terrible bank, with unknowledgeable representatives, that have separated me from my money, for over a week. at least 15 hours on phone to find out bank is making me fly to a branch. I am going to seek legal remedy next, but thought that protecting the public from this bank was more important.
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September 2021 by Jimmy Bargas
Horrible service system down they wanted me to go to another location. I take public transportation. When the lady open the door she never told me that the systems where down. Bad service- ask ppl to leave the personal info with the deposit money. What a service
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May 2021 by Jorge Velez
I had outstanding service one day by Sandra, and a different day I had somewhat less of stellar by another associate. I would say the staff here really tries to do their best and on occasion once should always remember that they are people and they try. As far as I am concerned this is a good branch and I will continue banking here.
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May 2021 by Landis Juan Morales
It was excellent atencion from the banker Victor. He is a great profesional.
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December 2020 by Sarah P.
This is a really cool building from the outside. It is shiney as hell and always offers awesome reflections of life passing by. See my attached photograph.
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July 2020 by Adam Zwibelman
Don't try to deposit money into this ATM. It stole $60 from me and time spent trying to recover the money. I have filed a claimed with the bank.
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November 2019 by Carlos
This branch is horrible, I work across the street and they always have only 1 teller, you wait even if there's only 2 people at the bank.. For a branch on Alhambra Circle, they should be ashamed. Horrible care for customers
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July 2019 by Juan N.
The service in this bank is the worst. Never a teller when you need one. The ATM outside is never working ....... Been in line 20min . Definitely closing my account after this last episode.
