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February 2024 by françoise trümpy
Doesn't send documents we need,Doesn't answer.
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January 2024 by Lucy Fernandez
Very professional...personal detail
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September 2023 by Ariel Reyes
Terrible customer service. Why is this male teller asking me for my social security number out loud while there were other customers able to listen to our conversation? Why was I the one suggesting to write it down on a piece of paper (and not him on a polite manner instead of showing resistance)? Why?
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April 2023 by E.R
Worst branch everrr!!!!They asked me a non existent document from my country that in other branches they don’t ask for!I’m sure because I have many friends everywhere in Florida and they didn’t have a problem to open an account because no one ask that from them!It feels like they did it on purpose!I spent one hour there..would definitely not recommended!!!
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April 2023 by Marcelo Salup
In general it's ok, especially their business hours. Their business accounts don't have Zelle, which is terrible. Service can be hit or miss.
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February 2023 by Bruno Castro
Great customer service thank you
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January 2022 by Martha Spence
They have had problems with being understaffed for years. Also, the employee turnover rate is high. Tellers are always pleasant.
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June 2021 by Jason Bloch
Great service here. Notaries available with little wait or hassle and everyone was a friendly as could be.
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May 2021 by Cesar FLores Oficial
I had a very bad experience with a gentleman of a name Roger Tomas, very rude, didn't help me at all, showed up with a problem didn't take care of it at all told the problem would fix itself in 24 hours, went back the next day and the gentleman pretended to be on the phone and refered me to the tellers who didn't know anything about my problem or how to fix it, when to another branch and thankfully a gentleman by the name of Wilfredo Caballero went out of his way to help me and took care of the problem in ten minutes, very bad customer service!, very arrogant gentleman.
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March 2021 by Ignacio Cardero
Very good service. They speak both English and Spanish. We were able to open our non-resident bank account but they explained to us that to make wires wether domestic or international you have to be physically present at the branch. You need two forms of ID such as Passport or Driving License and a Utility Bill to your name all with the same address in your home country. They account we chose is free as long as you maintain a balance of 100 USD but no interest is accrued.Beware that there is no restroom for customers you have to go next door to a retail shop.
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February 2021 by Jasael Mairena
The nerve to put me on hold and not answer...waiting for me to hang up perhaps. You call again (while still on hold)....and the person who u are waiting for the past 10 minutes to take your call actually picks up and when she realizes is you gets all serious.This is just an example of this bank's customer service, a bunch of young adults who have no professionalism to be working at a bank. If customer service is not your forte, please work in other areas. This goes to customer service on the phone as well, they don't even want to hear what you have to say and will actually get bratty with you. I am a new customer and as soon as my check clears, I am closing my account
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January 2021 by Cameron Alexander
very slow service
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December 2020 by Tomas Soler
I do not think that in addition to not being a good bank, also being open they deny entry to the bathroom to the bank's clients I think this is a shameful abuse, and everything is because of the covid19, it is not fair that they trample on the rights to This is what the TD bank and its employees do with dubious professionals!.
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November 2020 by Graciela Gonzalez
Worst customer service ever, very rude, I even asked to use the restroom for my 3 year old and they told me it was closed. Not recommended
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October 2020 by Nkosi Muse
Branch was of no help. They were in a rush to go home rather than help me, especially their employee Leodan Garcia. If by some reason you have to go there, do you not work with him.
