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December 2023 by Amanda G.
The groomsmen rented their suits for my wedding here. One had a lot of trouble on the website when he tried to order, so don't let the boys try and order on their phones. Also make sure they try on the suits when they get it, to make sure that it is the correct size and fits. Three of my boys all had to return and exchange for a different size, so make sure they try it on. Any problem I had, I called and everyone has been helpful. Calling is a lot quicker and easier than waiting for a response through email. Otherwise the guys looked good in their suits on my wedding day.
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September 2023 by R F.
This experience was an absolute DISASTER! The fitting process for our wedding party went very well and we expected good things to follow. We were wrong! When my tux arrived it was so wrinkled it looked like someone had worn it, thrown it on the floor for a few days, and sent it to me. I called to complain saying that this was not what I was expecting after paying $300 to rent each tux. I must say that their operators were effecient, and replacements were arranged without a hassle. When my replacement tux arrived... you guessed it... it was wrinkled beyond belief. This was not the end of the bad news. My son's tux came in wrinkled and in the wrong size! We had to arrange a replacement. My father's tux was "delayed due to severe weather". When we called to determine it's whereabouts they had no clue. The tracking indicated it had left their facility but nothing else. They arranged for another shipment. The original arrived the next day so now he had two. Additionally, other members of the wedding party reported receiving the wrong sizes, wrinkled suits, etc. The three people in my immediately family ended a up with a dry cleaning bill to make the suits wearable, and with seven different boxes we had to ship back. The only reason the Black Tux gets even one star from me is that their operator service seems to work well.
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April 2021 by Jonathan L.
Don't go here. Horrible service. Takes weeks to get back to you. Changes double. Just save yourself the stress and go somewhere else.
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May 2019 by Maria C.
So glad I took my child here for their 8th grade prom/formal! Did not know what to expect; made appointment online - showed up and greeted by "ADRIAN" who was amazing. It was our first tux fitting/rental experience and honestly there is not better place in town. We tried today another place in the area and it was so bad we walked back out and confirmed our rental online immediately. The experience and attention to detail by ADRIAN making my child so comfortable and feeling so good trying on the tux was just every reason to refer and go back over and over again. Thank you! EXCELLENT SERVICE!!!
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May 2019 by Raphael S.
Horrible service! The Black Tux had three employees working, with only one attending to a guest. Instead of assisting me with my needs, they insisted on me making an appointment for the following week. I explained that I lived far from the location, but the employee did not care and refused to assist me.
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April 2019 by Marty G.
I needed a nice tux for a weekend event and heard about Black Tux. Went online and it looked great. Dropped by my nearby Nordstrom and tried it on and picked a style I loved. It was delivered days later and looked fantastic! So good in fact that I bought it with their preferential rent to buy program. Strongly recommend! Great service. Great quality!
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March 2019 by Jeff M.
Great experience overall, the measurements almost came perfect but came a little bit short but it happens with everything. This was not a problem at all since The Black Tux re sent another set of measurements with free shipping and return right on time before the event. Definitely recommend to anyone especially if you are skeptical, they got you covered.
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March 2019 by Maria D.
Located inside Nordstrom in the Men's clothing section. My husband came here to get a tux as a groomsmen for his best friend's wedding. He made an appointment to come in because he wanted to get measurements in person. The staff was very helpful. They knew exactly what the groom wanted. The rental will arrive to our house. They advised if there was any issues, to come in and they do any changes necessary.
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December 2018 by Eddy R.
Amazing fit and quality. Definitely worth it! Had a fitting appointment at a local store and looked amazing.
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November 2018 by Robert G.
Perfect suit and perfect service. They really do a great job! I've never had such an easy suit/tux rental experience.
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June 2018 by John G.
the whole black tux experience was flawless from the fitting to the return process, plenty of time before I had to fly out of the country for a wedding and even a little time at the back end to just put it in the box and ship back. they even give you a pair of socks with the shoe rental! thanks black tux first class!
