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March 2024 by Michael
4 associates and unable to check you out timely. Poorly run operation. Bunch of incapables.
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February 2024 by Melissa Greenberg
When a product sold by then is defective, they wash their hands completely even though the manufacturer is as well. Nobody responds for quality control. They sell Delonghi even though it is apparently notorious of defects. Im sadly just finding this out.
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January 2024 by Antonio Molina
Placed an online order and waited 30 minutes for them to bring it out
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January 2024 by Nicholas Fajardo
I went in with the intention to purchase a 170 dollar knife and went out with a sour taste in my mouth from a sales associate that was ageist and snobby. I guess I didn't look like I belonged but my money was still green enough for crate and barrel.
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November 2023 by Mónica Suárez
It's expensive, but they have super nice things and they took great care of us.
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October 2023 by Marco Aurélio M. C. Regis
Excellent ?
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May 2023 by Jack Ugent
In placing an order for a front door mat, the item that I selected to be added to my cart turned out differently in the cart...and almost double the price. Rather confusing. While selecting the item that I wanted, there was no information that the item was not available. Apparently, the item that I originally was selecting was only available at almost double the price under a different SKU number. Anyway I have always liked products sold by Williams Sonoma, and I hope that it can make it's online ordering more informative and accurate so that my time online in the ordering process can be more streamlined.
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March 2023 by Rebecca Victoria
Faulty product, and sub-par customer service. I bought this paella pan a week ago and used it once, cleaning it according to the instructions. It is completely rusted and unsafe to use and I got such an attitude from the store staff who refused to accept the item as a return because I had used it. Aren’t WS pans supposed to be guaranteed for life? Will never purchase anything from Williams Sonoma again, their business model and customer service ethos are completely outdated in an era when so many other stores are proud to stand behind their products.
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December 2022 by Ana Hernandez
Amazing store and staff . They always go out of their way to assist me even when the store is extremely busy they provide great service. Seems like the team works really well with each other .
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September 2022 by Veit Albert
Worst customer service I’ve ever experienced. This was my favorite shop till today. Employees are just standing around and ask you to call customer service. We did our registry with WS and a lot of products came late since they were on back order. But then they don’t accept the return because it’s 5 days after the 30 day return period. WilliamsSonoma charges premium on all products. If you charges premium, you should have at least a first a class customer service to justify your prices.
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June 2022 by Lenrock
Nice selection of home cooking goods.
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April 2022 by Spencer Jackson
The staff here is very friendly and very knowledgeable about the product I purchase as a gift for someone
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February 2022 by Christie Thomas
Always understaffed and very limited stock. Hate to say, but much better to just shop online.
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January 2022 by Ricea “Rooner” Roni
A classic I would find impossible to live without. Their tablecloths “call me” in every time & then I tour to see what’s new. Best kitchen tools & utensils. An absolute “must”. Their holiday cocoa mix in a large tin is sublime ??
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January 2022 by Lee Ann Morrison
Great store! Great gifts if family & friends are into cooking!
