-
December 2023 by m s
Rickey was a superb tech who made the appointment on time and was friendly, incredibly knowledgeable, and helpful in allowing me to assess options for AC repair or replacement. He was an absolute pro and not only knew his stuff inside and out but was super transparent about issues, options and pricing. 5 star service
-
December 2023 by Marilyn Foley
David Gordon is an amazing and excellent person. Extremely knowledgeable about everything he does. Very thorough, helpful and friendly! Made sure everything was perfectly clean before he left. David spent many hours at my home to to resolve my issues. Thank you for having him on your team!!!!Marilyn Foley.
-
December 2023 by Matthew Levin
I recently had a new water line installed for my refrigerator. The technician Anthony was a great guy. The work he did was excellent! I will definitely use this company again. Thank you for your service.
-
November 2023 by Vernard Petty
Service tech was excellent. Definitely commited to his job. Very polite. Company missed appointment window by over 3 hours. Again I had to call them to get service. This is the second time. My service should have been free at that point. As a customer my time is also valuable.
-
November 2023 by Tina Michelle
Correy was excellent in all areas of service. Very happy with ac maintenance and he talked with me to let me know about services needed, services offered with member care plans. I have been a customer for 9 years and he was the best customer experience. Highly recommend him and will request to have him for my next service. Thanks!
-
November 2023 by Remnant Ecclesia Apostolic Church REACH
It was very interested to see the vast knowledge that these men possess as it relates to the service they offered. Their customer service was excellent. I would definitely recommend and use them again if needs be. Their mannerism was outstanding. They also clean up after themselves, which is very important to me. The system works well so far we have no complain about it.Service: Install AC
-
November 2023 by Kathleen Sandberg
Technician never reached out to confirm with me the customer in regards to what the issue was with the ac. The AC breaker was off, a stool moved underneath the unit which it looks like someone used to stand on as opposed to a ladder. The unit itself was left open, the filter was left on the floor, and the technician gone. This is unprofessional, irresponsible, and unsafe practice. The condo is for sale a showing was supposed to occur this afternoon at 3:00 which had to be canceled because of this situation.Service: A/C system repair
-
October 2023 by brent Lucas
Getting my water heater replaced by Air America was a seamless and professionally done job. Kyle kept track of all that needed to be done. Kept checking up on me with the progress of the replacement as I was waiting on my insurance to cover the cost. The installation Plumbers were fast and precise. Down time was minimum. Thanks for the great service.Service: Water heater installation
-
September 2023 by James Swiezy
I had Phoenix/Air America install a new AC unit approximately 7 months ago. It hasn't worked properly since that time. They have replaced the coil, the condenser, the motor and most recently the compressor. The unit still will not cool my house to the set temperature. I have had a total of 18 service calls since installation. I am waiting to hear from the service manager to find out if they will replace the lemon unit originally installed. Wish me luck.As a follow up to the original post air America has been diligent with following up. They have been back four additional visits. The last visit, approximately 7 days ago, while laced with good intentions, is a bust. They sent their senior service tech and service manager out to once and for all resolve my ac woes. While they left my home with the unit running, it is now non operational. Again! 22 service calls! I have now come home to my house being 82 degrees. On the last visit they replaced my thermostat for the third or fourth time. They informed me I had a broken wire and that was part of the problem. They also said it was not their responsibility to replace the broken wire so they installed a battery operated thermostat. Obviously this is not the problem. But it will be my problem when the batteries die and I am out of town for the summer...I have been offered a service agreement. Initially one year. But I need to have annual service work done or the agreement is null and void. Why would I agree to a service agreement when I have a system that is unrepairable??!!!They are coming again tomorrow, to their credit, to try and figure out what is wrong. We all know the unit is a lemon. Hopefully they will do the right thing. I am hoping against all hope we won't get to 25 service calls. Which has to be a record.
-
September 2023 by Lynn Fall
My technician David C was great! He performed maintenance. Found no issues but explained how the system worked and pointed out the areas and warning signs of a possible problem. It’s a pancake unit and all the “guts” are in the ceiling. Being from the Midwest this is very foreign to me ?. So it was a great education for me. David also added a short tube outside where the condensation drips into the bushes. I can now clearly see that the water is flowing out of the pipe in the ceiling. Will definitely ask for David again!Services: A/C system maintenance
-
September 2023 by Hal Peterson
Holy moly, Batman … These guys are GREAT!!! Tito was so very professional and kind in taking care of our electrical issue. We are so happy we have now found “Air America“ to take care of these annoying things that pop up once in a while. The service was absolutely impeccable and he was so helpful in explaining what happened to our hot water tank and connections. “Air America” is definitely a keeper. A very rare bird in south Florida. Thank you from the bottom of our hearts!!! Sincerely, Hal Peterson ???
-
September 2023 by Sheneka Burke
Marcos arrived with his associates & they got right to work. Very courteous & professional & I would definitely use them again. My house is nice & cool. He even helped me find a place online that I can order the special filters needed for my AC
-
September 2023 by Jonelle John
JR (Floyd) is a great technician that took the time to really review my unit to see what was wrong. He was the third technician we had come out in the last two months and he thoroughly reviewed our unit to identity what was causing the issue. He’s friendly, provides excellent customer service, and I hope I can get him as the technician should I need anymore support in the future. He’s a 5 star technician! ????Service: HVAC system repair
-
September 2023 by Carole Zurvitz
Anthony Madera (service advisor) would be your first go to guy. My husband was impressed with his knowledge and how professional he was. Communication prior to the visit was excellent! They were out the same day we called. Would highly recommend this company for any of your air-conditioned needs!Stay cool!
-
September 2023 by Lahiru Arachchilage
Christopher Douge arrived promptly and was incredibly professional. He quickly diagnosed the issue, explained the problem to me in plain language, and provided a fair and transparent quote for the repair. What impressed me most was his efficiency and attention to detail. He had my AC up and running in no time, and it’s been working flawlessly ever since.Not only did Christoper fix my AC, but he also gave me some valuable tips on how to keep it well-maintained. It’s clear that he genuinely cares about his customers and their comfort.I highly recommend Christopher and AC America for any AC-related issues. Thanks to them, I’m now enjoying a cool and comfortable home again. Five stars all the way!”
