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July 2023 by Linda
I want to order but after reading the reviews about the horrendous coustomer service and seeing the same cookie-cutter reply ("Thanks for the feedback. We have made the changes you requested. Thanks for making Air Sponge better.") I'm very reluctant. Please elaborate. Exactly what changes have you made?
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July 2023 by Not I
I want to order but after reading the reviews about the horrendous coustomer service and seeing the same cookie-cutter reply ("Thanks for the feedback. We have made the changes you requested. Thanks for making Air Sponge better.") I'm very reluctant. Please elaborate. Exactly what changes have you made?
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July 2023 by no
I want to order but after reading the reviews about the horrendous coustomer service and seeing the same cookie-cutter reply ("Thanks for the feedback. We have made the changes you requested. Thanks for making Air Sponge better.") I'm very reluctant. Please elaborate. Exactly what changes have you made?
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April 2023 by Tommy Gauvain
Was a great experience!Just make sure your measurements are right! Elissa was such a great help!She called & doubled checked my measurements. Good thing she did! Mine were wrong! We figured it out together.Product arrived quickly & and just what I wanted. Thank you. 5 stars!
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April 2023 by Marcel paradis
Great thick sponge. Traps lots of dust. Much more than those thin box kind . ?
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March 2023 by Mike Stock
I have been buying my replacement filters from this company for several years. Quality is top notch at a reasonable price. Customer service is delightful.
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February 2023 by Denise
Great company. Always purchase from them, don't even bother looking around, they come on time and work great, placing another order today. Steve & Denise Clemmens Sunrise FL
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December 2022 by Steve Hartz
If there were 10 stars, I would double the 5 stars as that’s how great the air sponge is as well as their superior customer service. I live in Orlando, near Disney, where they create a moment of magic, not misery, for the millions of tourists who visit here each week. Yet, Rachel, Elissa, Richard and their team have always gone above and beyond with their service. I truly appreciate them! I am ignorant when it comes to air filters and correct sizing, etc. Alyssa was very patient with me and walked me through how to measure for my soon-to-be custom built frame they built and sent with the filters. I recommend going with a year supply and auto-reorder. Less worries and less stress. No more coughing in my home from the dust particles that my other filters always missed. Thank you Air Sponge Filter Company. You truly have made a difference. I can breathe again, and I love not having to change my filter every month. You guys rock!
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December 2022 by Homero Barros
My wife has Asma. I started to use their filter and she improved a lot. Service was very good and my doubts were clarified, regarding the best filter to use. Good job
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October 2022 by William Symes
After all my research and nearly a decade of use in my home, I am convinced there is still no better filter being offered on the market. This is a remarkable filter and I highly recommend it.
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September 2022 by Holly Golightly
Just had the rudest customer service rep in the history , huge attitude!!Couldent log in to repurchase after receiving the email to reorder,Called the number, reset password, still dident work,Yelled at me, told me I don’t know what I’m doing.Reset again dident workI can buy filters like this from the a/ c company we use or Home DepotNot worth itTheir 1 star ratings for customer service speaks for itselfNo excuse her follow up to my comment says it all
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September 2022 by Pauly B
I have used filter factory for a number of years now and I have always been impressed by the quality of their products and customer service. Recently, I ordered a new size of AC filter and Elissa called me to discus the dimensions of the filter. She wanted to be certain that I had not made a mistake and didn't want me to wast my money on a filter that would not fit. As it turned out, the dimensions I gave were correct, but I appreciate her contacting me just to confirm. Great customer service Elissa - thank you.
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August 2022 by jeff moore
I have used your products for 15 years, recently had to replace my unit .I could not find a filter and found out I could now order direct,had it in three days. It fit perfectly. These filters are great .Thanks for a quality USA product. Keep up the good work
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July 2022 by joseph caciopoli
I have used these air filters in my home for the past nine years. It was the best investment I ever made and I am totally happy with the air quality in my home. They make it so easy, I get a reminder when its time for me to re-order and it takes a second on their web site. Thank you for your outstanding product, keep up the good work.
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July 2022 by Abanoub Gendi
Best filter I have ever used! Not only is this filter durable and long lasting but it’s the highest quality filter I’ve used. I hated those cardboard filters I get from the stores. They did nothing for my family! These have been the only filters I buy for over a year.
