Best Buy offers helpful staff who can point customers in the right direction and provide great service, with some employees giving respectful opinions and comparisons on products. The Geek Squad team is noted as trying hard, though sometimes swamped and overwhelmed. Customers report finding good deals on open-box items that can be like new. However, the store shows signs of change, with empty shelves, few employees in sight, and a less vibrant atmosphere than in previous years. Some customers visit mainly to test products, while others encounter occasional stock issues, finding items kept in the pick-up area. Overall, attention from staff is often described as kind, cordial, and excellent.
in person retail experience has been disappointing of late. I mostly use best buy to showroom before making an online purchase from them and they did not have what I was looking for on display
July 2026
I want to sincerely thank Nikki in the computer section for all of the help. I had very specific things I wanted and she took the time to listen and go through every option with me. I got an even better laptop than the one I came in for, even for a better price. Anything you need ask for Nikki... 5 star service!
July 2026
Tell someone at the door that you need assistance and you'll be out of there in no time. Reasonable price yo match Amazon
