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December 2023 by Dwight “Dwilly” Acosta
James, Tech4302- job well done. James is a very knowledgeable and highly trained professional. He was neat clean and courteous at all times. James is definitely an asset to your company. Thank you very much.
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December 2023 by Kathy Griffin
Felix, 4101 did an exceptional job on my installation today. Just under three hours for install and training on the new system. He did an excellent job explaining how to use the remote and all features. He checked to make sure all of my internet connected devices were working properly. All around, I could not be more pleased with this experience. Great job, Felix!
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December 2023 by Brian Paull
It's not very often I can give a 5 star review to a Cable/Internet company but Blue Stream was great. I called for the service on Tuesday and within 24 hours had a tech there to do the install. He explained everything and left me his number to text if I had any questions. Great customer service!
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December 2023 by Ron B
James, tech 4302 was outstanding. He when above and beyond to insure we were happy with the install. James was very friendly and his work was impeccable. He was fast and efficient. He took the time to fully explain our new service. We would high recommend James.
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December 2023 by Richard Hilton
James, tech 4302 has done a very good job acquainting us with our new system. James made sure we understood the use of our new system. Very personable. ?thumbs up all the way.
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December 2023 by Austin Hartley
Justin (Tech 294) was so efficient, effective, and professional at solving my connection issue. I bought a third party modem that was having issues connecting to the service. He advised me that the modem I bought was failing to lock in a secure connection and gave me his personal recommendation on a good one to purchase that suited my needs. Instead of leaving right after. He went above and beyond to check for any other misfires and found that we needed an MDU Drop replacement. He scheduled that for me so I would have a secure connection with no hardware issues. Very professional, polite, and dog friendly! Thanks again.
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December 2023 by Jeffrey Fliger
Felix 4101 and Luis 380We were very pleased with today's installation. The agents arrived on a timely basis, and they worked efficiently. They answered all of our questions patiently, even though they may have heard those questions 10,000 times. Felix provided a thorough explanation of how to use the system. We appreciate your help. We do have an issue with some of the work that was done prior to today's installation, and Felix assured us that he would document it and have someone contact us.
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December 2023 by Michelle Tricia Bailey
Panglin-Coral Springs Technician Nelson 292. I was frustrated with my service and having difficulties using it. Nelson came on time was very professional and very knowledgeable. He asked a few questions and got to work. He was very thorough and took the time to explain the issue in layman’s terms so that I could understand. He provided excellent customer service and an asset in my opinion to the company. He checked everything and found the root cause of my problem. I was able to complete my assignments on time as a result. Kudos.
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December 2023 by Sherri Garriott
4303...Ty.... wow talk about excellent service. We had our Blue Stream installation today. What a professional job, and thorough. Goodbye wire nightmare, hello non clutter awesomeness. We couldn't have asked for a nicer installer. Two hours and we were ready to roll. Everything was explained in great detail, we couldn't be happier. Thank you so much! ❤️
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November 2023 by bandora campbell
I had an awesome experience with tech Joe 347. He was very professional, welcoming, and knowledgeable of the situation that we were having. He did a thoroughgoing check of our connectivity and were so nice enough to educate us with the time that he had. To add, he made sure to give us a back up option for the cases of our RTM. The reassurance given was priceless and even made up for the customer service that received prior. He definitely made our day better despite the connectivity issue.
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August 2023 by Jamie Harris
My partner and I just moved into our apartment as first time renters and technician Carlos arrived on time. He was very thorough inspecting all the cables and connections to fix the issue due to us wanting more gigs. He explained the services being provided and was very careful while performing the work. Carlos deserves 5 stars for his customer service, attention to detail, and knowledge. Highly recommended. Our first experience with Blue Stream has definitely been amazing.
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August 2023 by Yolly Charry
I wanted to take a moment to express my utmost satisfaction with Nelson - 292, the technician from Blue Stream Fiber who today fixed our internet after a lightning last night damaged the modem. His expertise, efficiency, and dedication was truly remarkable. He not only resolved the issue promptly but also took the time to explain everything in a clear and friendly manner. Without a doubt, Nelson has set the bar for exceptional service. Thank you for sending us the best!!!
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August 2023 by Angela Hurtado
Nelson (tech 292) with blue stream fiber in Coral Springs was great! He fixed my problem immediately upon arrival and let me know that if I ever have any issues I can call to request him. He was very friendly and knowledgeable to explain exactly what was going on. Thanks Nelson!
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August 2023 by Leonardo de Jesús Pérez Sobrino
Tech 292 Nelson Cabrera arrived on time. He was very thorough inspecting all the cables and connections to fix the issue. He was very careful while performing the work and details oriented. Highly recommended. Nice Job!
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August 2023 by Orlando Aponte
Technician Joe Lorenz arrived on time. He was very thorough inspecting all the cables and connections to fix the issue. He explained the services being provided and was very careful while performing the work. Joe deserves 5 stars for his customer service, attention to detail, and knowledge. Highly recommended. My experience with BlueStream has always being good.
