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February 2024 by Nick J.
chase is a complete fraud..... someone hacked my account ..... for 180 dollars .... left 34 overdrafts fee.... no communication or nothing from chase not even when my account was hacked ... I called them up & ask what was going on . they said it was closed to reopen the claim you need to submit something saying from . I'm like something as in ... we don't have a list they stated ... so they get my money & i have to pay back overdra fees for something I did not do . I completely hate this bank & will be going elsewhere. i seen where they talking about chase but I never knew it was like this .... this is disgustbig & bad business. if I can rate this a -0 I would . just like my account they left it out . took all my hard e money
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November 2023 by Joel H.
Most of my Chase reviews are the same because most of the branches operate the same. This is a good bank with good people and a passion for service. I've been a Chase banker for years now and the reason is simple... They have always taken good care of my banking needs... This comes from a retired banker. I don't visit branches much anymore since the invention of the ATM and on-line banking. Since I also come here for business banking I visit the branch a bit more than I used to. This place is big and bright and a spectacular staff here are always very attentive to their customers.. I tend to use the auto-tellers more these days since I am just depositing or withdrawing. It definitely makes it easier. You also don't increase the line for people who need or like to work directly with a live teller. I had the opportunity to work with a teller and he was pleasant, helpful and reinforced my belief in being a Chase customer. If you have a choice to make about local banks I recommend this branch for your banking needs. Kudos to a great team here.
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August 2023 by Richard Wilson
Chase Bankers used to care about customer service, now everyone treats you like an inconvenience until they see a benefit for themselves. Terrible. Tired of chasing them to get things they messed up fixed.
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June 2023 by Lensce D.
place is a damn circus. nobody ever answers the phones or thoroughly help you.
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May 2023 by Cuong Pham
I am always happy when I get the service from here. Staff is so friendly and willing to help like professional.
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April 2023 by Brianna Scott
I went to the bank today without an appointment to close my old account and open a new one because the old one was compromised. Ili was wonderful because I was told by another worker that I needed and appointment to do the transaction but Ili called me over to the counter (it was 9 AM and the bank was empty) and assisted me. The entire process to less than twenty minutes. She was so lovely and helpful I wish there were more workers like Ili in the bank. Thanks again Ili.
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March 2023 by sylver Lyne
I went to the bank today without an appointment to close my old account and open a new one because the old one was compromised. Ili was wonderful because I was told by another worker that I needed and appointment to do the transaction but Ili called me over to the counter (it was 9 AM and the bank was empty) and assisted me. The entire process to less than twenty minutes. She was so lovely and helpful I wish there were more workers like Ili in the bank. Thanks again Ili.
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August 2022 by luis mateu
I have Big problems with my account..I run to the bank today and Mrs Priscilla was amazing ?. Thank a lot. And was super fast...okay. Today I had to go back to the bank after 2 weeks and this time I made an appointment. . Everything was very fast, polite, and they helped me a lot... by the way, Luis Ruiz attended me. very good person ...
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December 2021 by Kenny Devito
Lacking an adequate ATM inside the bank to disperse anything over $600. Only one teller working with five people in line.
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September 2021 by Jeffrey Sabio
Do not even bother banking with chase, especially with a business account. If you need a issue resolved THEY WILL NOT FIX IT and WILL NOT CALL YOU BACK. The follow through with this company is the absolute worse. I just opened multiple accounts the beginning of the month they sent cards to the wrong address and forget about calling and asking for a new one. You have to GO INTO A BRANCH. I am recently disabled and cannot get to a branch, according to the customer service number (which fails upon itself) you have to visit a branch. HOW AM I SUPPOSED TO VISIT THE BRANCH IF IM DISABLED. Luiz Ruiz, jr an "ASSISTANT VICE PRESIDENT PRIVATE CLIENT BANKER" at this location does not even return voicemails. The company is trash the the employees are worse save your time, energy and stress and bank with WELLS FARGO who I will be switching to as soon as I can pull my money out of these accounts. Shame on you chase, do better. Especially after the government bailed you guys out, you should be a premier bank with quality customer service.
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August 2021 by Virginia N Byron
I was here three times this week and everyone was really nice and friendly, from the moment I walked in. One of the girls at the tellers helped me set up an appointment for the next day because they were almost closing at the time I went.The next day Luis Ruiz Jr. helped me with opening an account and explained everything very throughly, even how to use Apple Pay with the ATM step-by-step, while I wait for my debit card. He also helped me to get the new account bonus available and answered all my questions. All paperwork was done digitally, which is an added bonus because nobody likes to leave with a binder full of bank papers.Two days later I went back with my husband to add him to the new account and this time Bernard Pierre-Louis helped us, he was very friendly and quick with my husband’s process, and my husband ended up even applying and getting approved for a credit card that we had been eyeing for a while, with a great limit, as well. Bernard was also very thorough and knowledgeable, while fast in the process. I’m not sure why other people have complaints and negative reviews, we were very pleased!
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January 2021 by edo4sure
This particular branch is so unprofessional Especially the Manager name kuty I will never open an account with Chase bank
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November 2020 by Homero Info
Excellent customer service
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July 2020 by Yanique B.
Service is the absolute worst. I was told I can't open account because I need an appointment. There was no system set up To make an appointment. They gave me a business card to call to make and appointment but I tried calling before and I got no answer. I even called while I was in the bank to see if someone would answer and no one did. So I'm forced to come in and wait till a business hanker is free just to make an appointment. It's so backwards.
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March 2020 by VinelandNJ
Unfortunately, I have experienced "lukewarm (at best) to cold" customer service at this branch (even though it is slowly improving ever since the new female manager has been put into position. It's low point (prior to this new manager arriving) was when a teller had the audacity to argue with me (to the point of her becoming sarcastic) when I challenged her on a Chase policy she was mis-stating.