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August 2023 by Omar Ascanio
Carlos, why you offer me on Friday 8/4/2023 That I could ask for a new debit card same day and have it delivered day after? And never happened. I told you I was leaving on trip on Sunday 8/6/2023 and I need and new debit card. I could have one from the agency same day but you offer me a new one with the same number and añsonsaid it will be delivered day after. Today is a day after, 8:58 pm, and the card hasen't being shipped. Worst service ever. Thank you for messing with me.
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November 2022 by Charles Dadas
Rude,one person available to help however not available.
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October 2022 by Realtor Rachel Arvelo Herrera
Very inconvenient. Drive through lines permanently closed forcing to banking inside. Terrible service. Long lines. Little personnel.
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July 2022 by K
My new account is blocked and when I call, I get a recoding to call back on Monday. Today is Saturday. The worst bank I have ever been with. Fraud department not open on the weekends?? What??
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June 2022 by Wayne Kuo
The clerk did not know how to do a recall wire and gave me a wrong instruction. Now I need to go to another branch office to sign an authorization form that I wanted to do when I first visited the branche. Waste of time.
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April 2022 by I am Kareem
Worst location. You'll be in line for a week before you can see a teller. You'd think the task is to service the people that trust you with their money but instead they make you wait.... wait..... wait..... wait..... wait.... honestly just bacnk elsewhere with more locations and better service.
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January 2022 by Carlos Mazal
Excellent service. Very professional and cordial. Specially Carlos, whom I would like to commend.
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November 2021 by Leonardo E.
This is one the worst bank customer service I have experienced. And I saying this not only because I had one bad experience but it's because I get the same horrible service every time i went to the back when needed assistance. The two Carlo's (that is Carlos Ycaza and Carlos Ladino) haven't improved their extremely poor service one bit. In fact, it has gotten worse. They are both arrogant and rude. Once I asked Carlos Ycaza for assistance with some issues with my account and he handed me his business card with the customers service number written on the back and told me to " Call customers service. I am going to do the same thing here if I sit down with you". Another time i requested to speak with the branch manager and his response was "I am in charge around here". I have concluded that these two guys, Carlos & Carlos, are much dumber than what I thought. I have given them the nick name of "**** and Dumber" (just like the movie). Many times when I am standing in line to make a deposit I see how poorly these two guys treat other customers. They are both misrepresenting a good bank and ruining its reputation. I have started looking into other banks in the area and do my homework with each of their reviews. I didn't do this when I selected Citibank and probably this was my mistake. I will be closing both my checking and savings accounts and moving to another bank. Citibank should use these two guys as an option example of how not to do things. Their attitude is affecting the other bank tellers and see their service being lowered as well. This bank will continue to loose numerous customers if the corporate offices doesn't take actions. I plan to close my accounts at this bank before the end of the year.
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July 2021 by Brian Nelson
Indifferent branch management. Quick to try to cross sell services, but poor on delivery. Web and app need updating. Consider a move to regional bank and relationship.
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April 2021 by val sirlan
They always give me a difficult time every time I make a withdrawal from my account even though I show them my drivers license and debit card,I am going to stop doing business with this bank.
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June 2020 by Emily Carles
Disorganized chaos! It’s either go inside and wait in a crowd outside the lobby or sit in the drive thru and pray someone answers and helps you. I HATE going here and the only reason I do is to pay my landlord. I do NOT recommend opening any account here.
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September 2019 by Max Deschamps
Sit for an hour, then told " we closed"
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March 2019 by Maria A.
Big news for anyone who wants to invest is that Citibank is the first bank in the country to "allow" the trading of Cannabis stock. Invest here.
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November 2018 by Hal H.
I do not understand why there are complaints against this branch. The bank manager is kind and fully competent along with her staff. I have had no problems at all with this branch. None.
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October 2018 by Mark Goldman
Very nice people, service is good. I gave 4 stars because no matter what time of day it is, they never pickup their phones when you call the local branch. WTH
