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January 2024 by Carolina Lozano
Horrible service in drive thru today. I called yesterday for my prescription and it turns out that my insurance didn’t cover but I had a coupon, when I call the pharmacy I spoke with a lady and she not only honored me the coupon but also informed me that she had a store coupon that would help me out best and she would apply it. When I went tonight the person in drive thru was very rude and said it didn’t have any coupons available, luckily I had mine and gave it to her but she said there is no such a thing as a store coupon and there is none for your meds. I’m changing pharmacy! Awful people working there.
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January 2024 by Tiffany L. Arthur, Realtor
CVS always delivers a great experience, friendly staff, clean stores, easy self checkout and great prices, especially when using the CVS digital card. I always seek out CVS for pharmacy and personal care products.
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December 2023 by Jerry Ascione
If I could put negative stars I would. OMER ULKE is a disgusting human being. He claims to be the pharmacy manager at this store. He said he was doing us a favor when you can’t speak to anyone at this pharmacy. You have to drive there to speak to someone. Publix pharmacy has people that pickup the phone. Also they close at 7pm Publix closes at 10pm. This guy is a piece of trash they way he spoke to use and didn’t give us all the information after an error earlier in the day. They said they would call when the prescription was ready and they didn’t, we had to call and use option #2 and act like a doctor to speak to anyone here. He has a real nasty attitude and we will never step foot in this dirt trap again. Corporate will be called since Omer likes to think he is untouchable. He has zero text or bed side manner in helping customers. He is doing no one a favor. Stay away from this guy he is cancer. I like CVS retail side but this guy needs to be out of this profession. He is uneducated how to deal with customers. We gladly took our script and went down the road to Publix who filled it in 12 minutes. Gave us all info over the phone on what to bring etc. Omer shame on you. You are a vial human and sound like you have other issues in your life to speak to random people like that. I hope you get the mental health training you need for your anger issues. Everyone has been warned stay away from this creep.
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November 2023 by Max Sell
Rude customer service. I will not be doing business ever again.
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October 2023 by Luz Janeth Ariza
Excellent service from the people at the till. Your kindness and attention
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September 2023 by Kris Maxwell
Let's talk about the pharmacy tech MARIA, she's very rude and maybe she needs to look for another profession. Definitely one that she is not involved in dealing with the customers!!! Maybe cvs has some customer service training!!!look i,t
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September 2023 by Maxine Coleman
Awesome App!!!
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August 2023 by Stacy S.
The pharmacy is extremely rude and unhelpful. Highly recommend going somewhere else. Immediately walked away after my interaction with the lady at the front and went to Walgreens pharmacy a mile down the road and was a million times a better experience. Neither place had what I was looking for but I was treated with respect at Walgreens and treated like trash at cvs.
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August 2023 by Kimberly Abel
It is very convenient, especially with a self check out option. Always in and out. Their prices are reasonable, especially when you shop the sales or use coupons.
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July 2023 by Michelle Ortiz
Very organized plus helpful staff at the checkout; got in and out in good time. Plenty of parking.
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June 2023 by Jennifer Ross
I moved here two years ago and started going to the Cvs. Why I stayed here two years I don’t know why I guess it was just convenient because it was so close to where I live. Do not go to the CVS. They don’t vacuum at all when I asked them why they don’t vacuum their response was with this type of carpet, if we use the vacuum, it just gets clogged which is the most ridiculous thing I’ve ever heard of considering you walk into other CVS drug stores and the store is immaculate and the floor is always vacuumed. I’ve had one issue after another with people working in the pharmacy but today , this particular pharmacist went off on me for no apparent reason. I was asking him if they were using my new Florida insurance or using my Michigan insurance and he just started yelling at me. I went and told the manager Jessica who I’ve often spoken to she’s super nice and while I was talking to her another customer was there talking to her as well, and he told me he had the same experience with the pharmacy and he no longer uses , your pharmacy! I will be transferring all my prescriptions and no longer ever years Cvs ! Also, one time I went to pick up a prescription and I went to set my purse down on the counter. This was about maybe six months ago, and there was ants, crawling all over the counter , and when I mentioned it to the people behind the pharmacy, it didn’t seem to bother them at all and they tried to tell me that they had an exterminator come out several days ago and there was nothing they can do
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May 2023 by G comedy
I give the store and the pharmacy 1 stars no customer really bad.
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April 2023 by Jennifer Greenstein
I have always gone to the CVS on Wiles and Riverside until they closed. This location was the closest to me. I have experienced nothing but poor customer service. Particularly in the pharmacy. They are understaffed and typically only have one person working in the pharmacy. Whether you wait in line inside or in the drive thru your minimum wait time is normally anywhere from 20-30 minutes. I have received messages notifying me that my prescriptions were ready and when I arrived they were not. The staff is really not knowledgeable and should be better trained. Additionally, they close earlier than they are supposed to according to their hours of operation. This has happened on several occasions. I realize people want to go home, but there are people that are just getting off work who need their medication. If this was just one occurrence or a one time experience I wouldn’t post a review, but it hasn’t been. I want to add that there were times I was out of medications that cannot be missed and they didn’t have my prescriptions ready, but never informed me. The pharmacist and the pharmacy technician (who was practically a child) told me to go to Urgent Care to the ER to obtain refills. When an individual is being treated with any psychotropic medication or anti anxiety medication the pharmacist should know that you can’t miss doses for 1 day let alone 3 days. As a result I had to endure the side effects due to lack of medication. It’s unethical, immoral and illegal. At least a few days should be provided until it can be verified with the doctor and/or the insurance company. Obviously something really needs to modified at this location. Please take into consideration that you are dealing with people who have illnesses and some empathy and respect should be first and foremost.
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March 2023 by Daniel Z.
Waited 10 minutes to talk to someone from the Pharmacy. Maria told me that she does not have my prescription in stock and can order it within a day delivery if it's available currently. I asked her if she can confirm if she can get it within a day and she said no, she is extremely busy and short staffed right now and she has no time to help right now. CUSTOMER LOST! Good job CVS, NOT!
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February 2023 by Candid LH
I'm not sure whats going on there but service needs to be faster at the drive-through. Long line and everyone inside is just taking their sweet time. I used to love going there but not anymore.