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February 2024 by Haim Goldestein
Good work
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January 2024 by Mwen Se Ayisyen
Good customer service. upfront & honest about car repairs & price.
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January 2024 by Chris Thornton
Horrible customer service. Arrived as soon as they were open to have a tire removed and a patch installed. Took well over 2 hours, manager could have cared less. Another young man came in to start his shift and made sure I was taken care of.
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January 2024 by Esteban Ochoa
Phenomenal service provided by James and Shayn!Their honesty allowed us to save over $1000 in repairs that were not needed but suggest by the dealership.Will be coming back
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January 2024 by Bobby Ekizian
great front desk service
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January 2024 by M. Nicole
Between Jorge, James, and Shane, Firestone has an incredible team at this location! Whether simple routine oil changes, or more complicated issues like electrical problems or a whole new braking system, I’ve never been disappointed with the service I’ve received. All of these gentlemen go out of their way to put the customer first, to provide transparency in their service, and to offer realistic expectations, even while they work hard to meet and exceed their commitment. It’s not easy to find quality, ethical mechanics who treat both you and your vehicle with respect and care, so as long as these guys remain on the Firestone team, I will highly recommend, because they’ve found a loyal customer in me!
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January 2024 by Fabian Crooks
Avoid this place if you don't want to waste time and money.Took my car in for oil change and said to service mngr.Jorge to check my battery and charging system. Picked up my car on Monday and he said my car was OK for battery and charging. So if it was OK then why was my battery cutting out all week driving for Uber?Took it back to Firestone on Friday and got my car back on Saturday because they couldn't get authorization from Hertz to put a new battery in the car.Then why tell me to come pick up the car which supposed to be ready when I got there on Saturday after I paid Uber 3 times to get me there to pick up my car which was supposed to be finished service in the first place. I've had problems servicing my car at this Firestone before and I'll definitely look elsewhere from now on.
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December 2023 by Ivette Rodriguez
Service was fast and to the point. We walked in at 6:30pm for an oil change and were out of there a little after 7pm. The guys who served me were great as well.
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November 2023 by Jennifer Enos
There were several things that went wrong. The first thing was your representative Jorge, was googling me, and showing the picture of my drivers license around to the staff and lobby. That is unacceptable. Secondly, the bill was totally padded with things I did not want. I told him very specifically all I wanted was three tires. he had me pushing buttons, apparently for a fire stone credit card that I was not aware of and now I have been denied with a hard inquiry, and this has affected my credit. That too is unacceptable. When picking the car up at the end of the day, I understand it was raining like monsoon, but somebody pulled up right in front of the entrance of the facility and then somebody else parked right next to them. So when I went to leave, I could not leave the entire area was blocked off by two cars and that should never have happened. I feel as though fire stone takes advantage of cute blonde women! That, too, is far beyond acceptable. If you allow this to happen, you are setting yourselves up for major major lawsuits. Enclosing having been a longtime customer of Firestone throughout the state of Florida, I will never ever frequent fire stone if this is your acceptable behavioral policy. This review will be posted everywhere and anywhere so that people are not victimized just because they are winning.
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November 2023 by Iris N/A
Almost 5 hours to fix a mail in the tire. Had purchased roadside hazard when tires purchased and they tried to charge me $30 for the repair. Glad I keep all my paperwork!!!!
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September 2023 by Fernanda Roso
I was in need of 4 tires. Made an appt to drop off sat morning. During the appt making, I gave my car information and they said it was all good for sat. Dropped off sat early and they said should be ready by noon. Came back around 1230...they said it was still not ready. I got a call at 4pm saying they didn't have the tires...however it was going to be delivered Monday. I was super upset I lost my whole sat...but...I understand things happen....waited until Monday. MOnday I went to drop it off early...everything was all set...however...the total changed from $500 to $780. They said they only had the more expensive tires that would fit my car.What?!? You couldn't tell me this on Saturday?!! I was very upset.If you decide to go there, make sure you confirm everything 3x before wasting ur time.
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September 2023 by Sonia Schultze
Alright. Good. Went for an oil change. Not sure they replaced filter? Priced ok.
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July 2023 by Diana O.
Terrible service, they will break your car in order to sell. Nasty customer service. RUN AWAY
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July 2023 by Ben Levine
Bad coolant sensor replaced. Was 1.5 mos out of warranty but they replaced at no charge. That's good customer service.
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July 2023 by B I
Jorge and James are great. A couple of weeks ago I was concerned about the work that was performed on my vehicle which I mentioned in their survey. At that point i was done. THEY INITIALIZED THE PROCESS OF RESOLVING MY CONCERNS. They took the time to explain to me what was happening with my vehicle and the solution.
