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September 2023 by Lindsay Buitrago
After purchasing 2 treatment packages from them and signing up to the membership I started noticing that the sales focus did not match the customer service, all their policies are for their best interest and not the customer, all the waivers you sign before a service, same day cancel policy, etc. BUT they can start a service late, shorten your massage time, make it impossible to cancel your membership, and during my last service, while getting the diamond bright facial, I was upsold while receiving my service, I asked what the upgrade would be, and the esthetician said $30, when checking out Spa Manager Homony tells me my total is $60 DOUBLE THE AMOUNT QUOTED. I told her that’s not what I was told, her reply “it does not matter what you were told” it’s $60. We went back and forth, I am not one to make a scene so I paid but will never come back! Unprofessional and shady, I spent thousands of dollars, not a massage here and there. This is a franchise, they are not regulated, they DO NOT CARE!
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August 2023 by Ms. Brown
Loved the location. Kind receptionist. Lovely massage and facial services. I fell asleep a few times. It is very enjoyable and needed for those who need to relax and cater to desolate areas within the self.After service, a membership package was offered with a half price one time registration fee and monthly fee of 69$ for anyone who is looking forward to an ongoing pampering.
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August 2023 by SUNNY Jordan
Mr Micheal!! ?is the best professional massage therapist in SouthFlorida for sure!!! He is a super human with his hands and provided me excellent Service ! I feel amazing!!I will return!!Mrs Jocelin !! Provides excellent professional friendly services as well!! I see why she is the Top lead esthetician? ?love her personality also!! Love ❤️ this place!!
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August 2023 by Erma R
I started to terminate service in June 2023. Weeks later someone called, I told I wanted to terminate. They have to send emails to sign. Each 4th try they said waiting to sign. Its not terminated yet. Still charging account .the email said complete
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July 2023 by Lisa D.
The building and some tech are good. You will have the hardest time trying to cancel your membership/subscription. I've waited two weeks for someone to call me back to cancel my subscription, and I still have not received a phone call. There is no number for you to call. No email is provided for cancellations. This is horrible!
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July 2023 by Mark S.
Andreia is fantastic! Very professional and attentive to all my trouble spots! I have been getting regular massages for over 20 years and Andreia ranks among the best. Also the environment at Hand and Stone is very relaxing and super clean. I highly recommend Andreia and Hand&Stone!
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July 2023 by Terry R.
Never again. My wife brought me a gift card for three massages and a three month membership. I confirmed when I went in that I was not locked in to three months for the massages. Devlin (Manager, hopefully spelled correctly), said I was past the time and would not honor the 3rd massage. 375.00 for 2 massages. Bulls*** plain and simple. Spend your money elsewhere.
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July 2023 by maddi riggs
Michael was amazing for my deep tissue massage. He really helped get the knots out of my back and shoulders. Jocelyn was fantastic for my facial she was super informative and gentle while extracting. She made the experience very relaxing. I can’t recommend both of them enough!
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July 2023 by Melissa KinCannon
The best massage experience I have ever had! I couldn't have asked for a better therapist than Alex. She is absolutely amazing and so sweet! I am so blessed to have found her as she made me feel so much better. Looking forward to my next massage next month. Thank you Alex for your outstanding care and compassion ❤️
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July 2023 by jessica granino
The customer service here has been the best I’ve experienced at any hand and stone, actually any spa in general. Michael did a fantastic job with my massage and Karen provided a great facial on my last visit. I’ll be coming back for sure!
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July 2023 by Shakeela B.
Back again and it's just as phenomenal as always! Had a great massage with Stacy and the ever phenomenal Chris Anne did not disappoint with her facial skills! Her hands are magic and the wholeAmbiance of the spa is phenomenal. I left feeling like a glazed Donut fresh out of Krispy Kreme when the light is on
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July 2023 by Kyle Christiansen
Got a full body from Michael and we was amazing. Worked every knot and ache I had while constantly keeping me in a state of relaxation! Highly Highly Highly recommend!
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July 2023 by Luciana Mesquita
One word….AMAZING!!!Had an one hour massage with Michael today and he was wonderful!Listened to my concerns and helped release the tension on my neck and shoulders.He also did an amazing foot massage….the best I ever had!I ended up signing up to their membership only because of the amazing, caring and professional service given by Michael.I’m definitely going back at least once a month for massage therapy and for sure I’ll request Michael!
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June 2023 by Vincent Sperruzzi
Michael does an amazing job of eliminating the knots that I routinely have in my neck and upper back and shoulders. In addition he provides a relaxing environment for me to enjoy the massage. I always leave in a relaxed state
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June 2023 by Brittany
What an awful experience for something that is supposed to be the complete opposite. I went to Hand and Stone on 5/25 for a massage. The massage itself was good even though it was only 45 minutes because I was checked in late. Upon check out, I was asked by a visibly new employee about enrolling in the monthly membership. I have been a member of Massage Envy for 3 years and get massages a few times a month so I thought what could it hurt? I asked if there were any other fees or contracts outside of the monthly $69.95. I was explicitly told there were not and that I would only be billed the $69.95 for the massage that day and my next month dues would be paid at the end of June. This entire conversation occurred while the manager Jessica was standing right there.Instead, a couple days later I see that another fee of $69.95 was charged. I called and was informed that there was an enrollment fee of $69.95 in addition to the $69.95 I had already paid. I asked to speak with a manager and was told they would call me back. I called again twice and was still given the run around. I called back today 6/9 and was told that they were not refunding the enrollment fee that was never disclosed to me or on any signed paperwork. Needless to say, I cancelled my membership and will not be returning. There are far too many good spas in South Florida that will not try to sneak in "enrollment" fees and then avoid your calls.