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March 2024 by Lo Go
Great customer service, lackluster, poor quality and watered down cheese sauce.This was my first and last visit.A completely flavorless pasta dish.
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March 2024 by Juan -luna
food was amazing, service wasn’t the best as i suspected. The food said it was ready at 6:28 i left at 6:50. I would come back for the food but if it takes that long again definitely wouldn’t come back again. The restaurant wasn’t even full.
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February 2024 by Brandon Fertig
This review is based off of my first and only time here. I was drawn in by a Facebook ad for a BOGO deal. I got my bowls to go. To sum it up: I can’t give five stars, but I can’t give three, so that leaves us with a solid four stars. The food did not meet my expectations, overall. I was disappointed, actually. But, it wasn’t “bad” either. The customization and options made for an awesome experience. I probably wouldn’t return to pay $14 for a Mac n Cheese bowl with dry pulled pork, to be quite frank. Nonetheless, I’d go back for a BOGO deal if it were offered. Make of that what you will, but that sums up my experience.
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January 2024 by delainey
it was my first time coming here and the server kindly explained everything to me. i asked for the breaded chicken on the side aswell, and he did it for me kindly. the mac and cheese bowl itself was really great, really warm and gooey! will be coming here again
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January 2024 by Caitlyn Blake
I left 2 stars , only based on the fact that you have wonderful employees/ Customer Service.. The young man at the counter this evening was friendly , helpful , & very informative. Unfortunately, I did not have a good experience with the food.$15 for a build your own Mac & cheese bowl , seems kind of pricey, but I figured I'd give it a shot...First , I noticed the cheese slices were melted, but only barely , thick, gooey, half melted cheese slices in the bowl, is not my idea of appetizing. Next , the veggies , still raw , in the bowl, biting into raw pieces of onion , also, unappealing, I was under the impression that they'd be caramelized in some capacity. I was wrong. The chicken... Salty & overly processed.. I couldn't stomach it. Tastes like it came out of a bag that had been stored in a fridge for a long time, comparable to deli meat.Everything had very small portions.We asked the young man behind the counter to heat it up one more time. He did, happily, & apologized for any inconvenience. Again, he was great. I picked at the bowl, reluctantly , because I was so hungry after a long day at work, but I was not satisfied.I like the concept of the restaurant.I will also say, it is very clean.But the food is poor quality. Will not be returning, if you've been thinking about coming here , I highly suggest going somewhere else. Even Panera has more satisfying mac & cheese.
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December 2023 by Jeff Gassman
I have to give an N/A on the Atmo, we ordered delivery. I had two orders of Short rib mac and cheese. We got it, there was some onion and some small bits of what look like mushroom, but no short rib. Like, zero. These were $16 apiece on delivery and it was plain mac and cheese with some onion and mushroom.Also, if you're a fully grown adult, you'll need two dishes to make a meal. I just ate my non-short rib mac and cheese and I have to make something else at home because I'm still hungry. If I spend $32 on my girlfriend and I, it's not unreasonable for both of us to be filled up by it.Pretty disappointed, we're going to take a pass from here on out.
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December 2023 by PSYCHEDELICS Florida
Another poor experience and read articles I heart mac and cheese owners are going broke in court. Scamming investors.
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December 2023 by George T
Nice place, food was very good. Can't go wrong.
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October 2023 by E R.
The first time here and over five years... Definitely much improved from how I remember it. The place was immaculate, super clean and presented very well. The decor, the ambience, and the aesthetics of the little details were very nice to look at. And I got a variety of items which came out super hot and we're delicious... A+all the way.
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August 2023 by Siobhan Natalee
Love the young ladies at I Heart ❤️Mac & Cheese . They are always so helpful.I have a weakness for the mini cookies every time I visit. They are so soft and chewy.Today, I ordered the Buffalo Blue Mac & Cheese. It is creamy with a kick of Buffalo spice, and a small burst of blue cheese crumbles in every bite. I was shocked by the combo, but it tasted really good.I will be back !!!Vegetarian options: Yes, these are available.Kid-friendliness: Such cool graphics and decor for kids.Parking: Parking in the front is limited during busy times as there are other restaurants nearby. However, there is additional parking behind the building with easy access.Wheelchair accessibility: There is handicap parking available right in front foe easy access.
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August 2023 by Emilia D.
Delicious! Mac and cheese It's my grandson's favorite meal! I tried the classic grill cheese and loved it. It's served with a very nice tomatoe sauce. Great service too.
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August 2023 by Stephanie Sergeant
I was so excited to try this place as I absolutely love this place. I ordered mac and cheese with broccoli and vegan sausage. The meat tasted like meat to me and the meal made me so sick, I could not finish my food and unfortunately wasted the food and money. If you are vegetarian, I would suggest just getting mac and cheese and no meat alternatives.Vegetarian options: Vegetarian meat options are available.
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August 2023 by Chelsea Edwards
I don’t understand how this spot was even given 4 stars. It had absolutely no flavor. I should have asked for my money
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June 2023 by Arsham G.
They literally have 1 job yet they fail at that. You'd think a restaurant that is named after the menu item can make said menu item exceptionally well. You'd be wrong. Box mac and cheese is better. Don't waste your money on old pasta and watery "cheese" sauce, go elsewhere.
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June 2023 by Ana Paula A.
I drove from Ft Myers to Naples looking forward to some creamy mac & cheese... and it was quite disappointing... my bowl came with what looked like a liquid cheese soup with noodles floating in it. I ate the grilled chicken and vegetables, but couldn't stomach the noodles with that yellow sauce. Trader Joe's has a way better mac & cheese, never will I go back to this place.
