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December 2023 by Maria A.
At Macy's Coral Square Mall I was subjected to many high-pressure trickery attempts while simply trying to buy Jewelry. The sales lady even tried to tempt me to hand over more PII (Personally Identifiable Info) by, when I asked what was happening, saying she was about to give me a $40 Gift Card she claimed I would thank her for but I told her I did not want that and never consented to such. After that she told me to make up a Birth Date because I refused to give mine- which I could remember. As I was refusing and continuing to say no she made up a fake birth date and typed it into their system w/ my email address she asked for right beforehand. Due to the birth date Fraud, I asked "what is this for?" She said I'm signing you up for Macy's Loyalty today. I twice more told her I "never consented" to so signup so would not purchase the jewelry after all. I have reported today's incident to police. Be careful Christmas Shoppers.
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July 2023 by Von Nabs
The pricing of cologne is a bit overpriced that what you find online but if you are in a hurry and can't or don't want to risk getting a knockoff cologne it is perfect to go. I could not find the cologne I was looking for because they said it was too expensive. However the cologne was online for 100$
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April 2023 by Julie F.
This is an okay Macys. As it's one of two closest to my house, I'm here fairly frequently. Most often I shop the Clinique counter, especially during gift with purchases, the swim suit department each spring, their last chance/backstage departments, and a few of their in-house brands. And of course, around the holidays for gifts. It's usually not very busy during the week. And that's some times is an advantage for shorter cashier lines. The only problem is that they don't always have the newest or most selection of merchandise. It depends, of course, what you're looking to buy. I've been a Macys shopper for years. Growing up in Connecticut, we would go downtown to shop at Macys department store. And when we would visit NYC, we'd have to stop by --(I have childhood sitting on Santa's lap photos from here) to ride the wooden escalators. So when, years ago in Florida, Macys took over Burdines, it was a natural. And yes, I'll still loyally be coming here when in the area...
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April 2023 by Betty T.
Sadly....not the Macy's we knew and loved.Stale air, trash on floor, sad employees (whatever is left of them).
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December 2022 by Cecilia B.
I went to pick up an item from "At Your Service "- on line pick up. After checking in and waiting for 10-15 minutes I called at at your service department to see where my item was. The lady on phone said " oh , the girl can't find out". Where are you? I said I'm parked outside At your service area. I asked should I go in? She said " hold on". Never came back on phone. When I went into store, same run around. Horrible service and people that can't communicate well with customers. I don't recommend this store.
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November 2022 by Latasha B.
Great savings in clearance section I always find shorts , pants under $10 bucks !!! Awesome since inflation is out of control however the checking process is crazy some of the staff are just not nice wouldn't even let me use my birthday coupon because I had clearance items which I know coupons are a no when you have Clearance but a birthday reward yes ,, I just left with my goodies ,, if you looking to be ballin on a budget go here and just shake it off if you don't get a nice checkout the deals are what's important here
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October 2022 by Dennis Brand
Nice store
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March 2022 by Janine J.
Not a good experience today. My friend is a Macys Platinum card holder. Bought $400 worth of merchandise last month. Today returned $150 and was given SUCH a hard time by the returns representative!! She basically questioned EVERYTHING!! Refused to accept a shirt & pair of shoes claiming they were used which they weren't. Then refused to accept a jacket which had the tag still on it. It was on sale and had 2 very small holes, which my friend never noticed, but she accused my friend of the damage! I asked to speak with a supervisor. She walked to the other side of the store to get one-? Came back & said they were coming. Continued waiting another 10-15 min. Then she picked up the phone right there & called someone. "WHAT??" Evidently a supervisor!! She asked permission to do the refund and evidently was denied. Got off the phone and started to apologize to me that company policy etc. & it could not be done. I told her she outright denied me the chance to speak with a supervisor and escalate. I refused to accept her response and asked for the supervisor to see me a face front. She said I might have to wait longer and then mentioned that she was supposed to be off at 5:15. Hmm, there it is! She actually started to debate the situation with me about why she had to walk clear across the other side of the store to get a supervisor who never came and then made a phone call right there. The other gentleman at the desk said he would go get a supervisor for me. The supervisor came I explained the situation and how long I had to wait and how I was denied more than once for the refund & escalation to a supervisor when she was on the phone with one. The supervisor, without hesitation, told her to process the refund! Definitely need more customer service training here!
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February 2021 by Diana C.
Zero stars for the women's Macy's store in Coral Square; especially the old lady working at the pick up online orders department. I parked and checked in to let them know I was there to pick up the order. I indicated the parking number the color and the make of my car. 10 minutes passed and nothing happened. I called and they said they don't know where I was . I told them I was at the curb side parking as indicated in the email. The person ask some stupid questions like "what stores you see from the car" " what kind of merchandise you see". When finally she brought my item, the mentioned lady said " I don't speak Italian " and I said me neither. Then she threw the package on my daughter's legs and walked away. I think if she is soooo unhappy working at Macy's she should retire.
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February 2021 by Brittany S.
I went to MAC on a whim not expecting to buy anything nor find anything for that matter BUTTTTTTT low and behold during the pandemic my skin looks flawless with the new concealer Marissa matched for me PERFECTLYYYYYYYY. Never did I ever think I would be convinced when I got home and applied the primer and the concealer and the foundation ; absolutely best decision I made. Also, I feel the need to mention how knowledgeable and patient she was and I am going to be coming back and buying everything she sampled me because it was perfect. I have super dry skin so it's very difficult to find makeup that look natural yet light and subtle while doing the job and lasting. Thank you Marissa I'll be back because of you and your MAC expertise!