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October 2023 by tai bahiana
I have purchased at Steps NY for years but today at the Boca Raton Town Center I had the most horrible treatment from the older lady that works on Friday night. She was extremely rude and argumentative because I didn’t have a chance to put the piece back on the hanger after trying, even though I apologized in advance because I was in a rush. The store was empty, she had nothing to do and she was complaining about doing her job. I’m never shopping there again.
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August 2023 by S Ga
This was my go to place for dresses. But the workers were rude and not helpful. I wouldn’t go back. Try Windsor across the hallway.
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July 2023 by BEAUTIFUL PLACES IN FLORIDA
This is a very nice store , very clean with beautiful clothes. The stuff was very nice and attentive but was terrible to try clothes without an AC in the store. Wes very hot ? . Please fix the AC. I am so sorry for the employees , they have to work in this conditions.
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June 2023 by byron james
Very poor customer service experience and I am a stickler for customer service, I purchased a blouse for my wife and it didn't fit as I thought it would, so we went back to the store as we wanted to exchange it and also purchase some other items for her, the representative said that all sale are final and no refund, so I stated I don't want a refund just an exchange she said NO, mark you the blouse cost $12.99 & I had other items that I was gonna purchase that came up to $85.00 so I decided not to purchase the items and the representative seemed pleased that she stick to her stance and lost a $85 sale and a customer for life.....all for a $13 exchange that she didn't want to do. Hence I am never buying anything from this store.
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May 2023 by Avenice Thompson
Can nver find my size but a lovely store to visit if you are Size Small or Medium . Really cute ladies wear at good prices
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May 2023 by Sandra Melina
Excelent service, Karem and Valeria help a lot. Thank you
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March 2023 by Stace
Do not shop at this store, we came here on 02/14/23 and one of the people working there named Liz had an attitude and has anger problems. We were asking her to help us find a particular dress and her demeanor changed as though we were bothering her, the store had two people shopping in there so it’s wasn’t as if she was that busy. At some she got really aggressive and wanted to fight us. If you’re having a bad day stay AT HOME! The manager is so incompetent and did nothing to help the situation so we left.
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August 2022 by claudia symes
Awsome they did not stop until they found me something to wear for my occasion
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August 2021 by Debora Herman
Fun and unique outfits
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November 2020 by FRANKLIN GONZALEZ DAZA
Very nice personal
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July 2020 by Kerry Brown
This was one of my favorite stores until the horrible experience I had today. The sold me a damaged top and refused to exchange for another. I already know the store policy so i am not expecting a refund. The sales person said she was unable to complete the transaction and pretended to contact the manager who never answered. Worst customer service ever.
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January 2020 by Kassia Morgan
Really wanted to like this store but my first visit will be my last. As I entered I was watched like a hawk. It was uncomfortable and I know it was profiling because there were multiple customers and the associate was solely in every single area that I was. Quickly made my purchase and left. 0/10 recommended.
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November 2019 by Catherine H.
This store feels like Christmas. Every time I go in, I feel like I'm getting a gift from baby Jesus. There's so much to see, so much to do, and so many people who care- just like family. Sometimes, they have cookies, other times, just smiles. There's very often a person, just like Christmas. I love this store, because I also love Jesus.
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October 2019 by Jens Ochoa
If I was able to give 0 stars I would! Worst customer service! I worked in retail for 5+ years and I couldn’t believe the type of service I was receiving! One of the ladies that works there I believe night shifts, cursed me out! Terrible attitude! Rolling her eyes because she wanted to close the store but there was still 20 mins left! Please ladies don’t support businesses with unacceptable customer service. I’ll make sure the woman in my life know about the terrible service steps in coral square provides!
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October 2019 by lucas dearaujo
Terrible experience with customer service in the coral square mall location. The lady during the night shift was very rude to my wife and I when we came in to buy clothes. Never shopping here again.
