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January 2024 by Joseph W.
After reaching out to customer services for missing parts still no response. The unit obviously shipped from the manufacture/distributor and they were acting as a middle man. Responsive when taking your money but after that do not rely on them to get back to you. Still out the parts that should of been included.
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January 2024 by Gail K from Maryland
Ken was very helpful in finding the hose for my central vacuum system. He made sure the connection was going to fit from the hose into the vacuum wall port.
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January 2024 by Jackie Whetsel
If you cancel an order or dispute any issue with this business, you will be met with rude and disrespectful responses. I waited 20 days with no info on a placed order. No response to email. Still refuse to issue refund. Forced to open a case with Pay Pal. Extremally unusual for me to take time for a negative review! But this place has earned it. Straight up rude and unprofessional. Check out the complaints with the BBB. Proof is in the pudding!
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January 2024 by Angus Sawyer
This company does it right. I bought a property with two central vac systems, both with aging power heads that have needed replacing. As someone who is baseline mechanically inclined, they worked with me to select suitable replacements and talked me through installation in both cases, providing all of the accessories that I’d need. Highly recommended!
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December 2023 by Kelly Lloyd
Wow! that was fast!! Kenny was so helpful, he understood exactly what I was asking for ...parts for a 30 year old system... the parts I needed no longer made...and he found the right new part and solved my problem! thank you Kenny .
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December 2023 by Annette Sherman
I purchased parts for my whole house vacuum head online on Saturday night, Oct 28, 2023. Subsequently, over the weekend, we determined that the internal housing was cracked and we wouldn't need parts. Called immediately Monday morning (10/30/2023) to cancel the order. It was an awkward conversation as they were reluctant to cancel, and wanted to sell a vac head. I said I wanted to look around and to cancel, please send an email confirmation.Had to dispute with PayPal to receive a refund. Would not recommend the company.I requested a refund on October 30, 2023. I filed a dispute with PayPal on November 4, 2023, after waiting a full business week to process a refund. The company/seller never responded to a PayPal request for additional information/refund, but takes the time to respond to a poor review says quite a bit about business practices.
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December 2023 by Russell Lewandowski
Ken is the man.. knows his stuff inside and out very helpful.
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December 2023 by Sebastian Vassallo
Ken was not pushy, knowledgeable, and very friendly .
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December 2023 by John Morden
Ken was great! Professional. Knew his products. Answered all my questions in a friendly and jovial manner. Great customer service!
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December 2023 by Mrsmokes NoHo
Hi Kenny, I was going to call you to say thank you for helping my get my vacuum up and running. I figured these words would be more valuable to you if they were for everyone to read. Thank you again. this was probably the nicest tech support call i've ever been on. thank you and keep up the good work. You really won me over as a customer.
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December 2023 by jason reimer
I have done business with Think Vacumns numerous times over the last several years. Fast shipping, good prices, and GREAT customer service!!!
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December 2023 by Jeff Cummings
Thank you Deidre, amazing kind and professional customer service! You are the best. If you call Think Vacuums ask for Deidre!!
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December 2023 by Aintputinupwitit nomre
All of the people that assisted me with my purchase were quite friendly and very helpful. I recommend this place highly
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December 2023 by Lewis E. Queirolo, Ph.D.
Great company. Great people to work with. Deidre (amazing) and Dan both went above-and-beyond to assist me in completing my purchase. I even had a phone conversation with the company-owner who took the time to explain why the ~$1,200.00 SEBO D4 unit, I wanted to purchase, was the wrong machine for my needs. He was absolutely correct ... I purchased a 'SOFT-CLEAN' unit, for much less money, that has proven to be EXACTLY the right vacuum for my new carpet. Pretty impressive!
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November 2023 by Randy Griffin
Update:I had purchased my system from Think a year ago during a new house build. We are now in the house and using the system (which has GREAT suction, BTW) and needed a different hose and powerhead. Kenny took great care of me again. Thanks!Great company to do business with. Ships fast and great selection of vacuums. A+ company.