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September 2022 by Kyo k.
Went here today to buy some gifts for my partner (both women), was greeted by a tall man who was decently friendly, he asked me what I was shopping for and I responded "gifts for my partner" and he just gave me an odd look and suggested the mens body care sets, I understand not everyone will understand that people may be LGBT but the look was unnecessary. I was repetitively asked questions until I had to tell him I'm good to shop alone but I appreciate the effort. I know it's their job to help guests but it felt interrogating, especially since I practically saw him running around the store to talk to customers. Then, while shopping alone I was greeted by a short, older woman with brown hair in a ponytail and glasses. She asked me what I was shopping for while I was looking at the panties, I responded saying I was looking through the different designs (with the extremely unorganized drawer open). She responded with "well that's the XS drawer" and I quickly responded that I was aware, and that I was looking for gifts for my partner who is a XS/ S. Mind you I'm a medium / large at Victoria's Secret, so I felt VERY body shamed and judged. I did not come into the store to get my body analyzed and told I was looking at the wrong size. I also was wearing loose sweatpants and a loose hoodie, so I don't understand how she had such the confidence to judge and make a comment that the XS/ S drawer was the wrong drawer for me. She ended up not responding and walked away. Later, after I brushed off her comment and tried to think maybe it was a miscommunication and she was just suggesting that I was confused and was looking for another size but I was in the wrong drawer, I went to ask her if she could help me get an item off a mannequin. She told me the tall man (same as before) would help me, but he was a couple feet away and already assisting other customers. I responded saying he is already helping others, and she just said that she's busy and cannot help me. She was standing behind the cash register and on the store iPad. I asked her who would help me, and she just said someone's name. I didn't see anyone else on the floor so I just waited for the man to be done helping the other customers and then he helped me. Overall, I feel EXTREMELY judged and violated. I would NOT recommend any LGBT or midsize/ plus size person to go into this Victoria's Secret (even for gifts) because you'll be told you're in the wrong section. On the contrary, the young pretty girl with long curly dark hair and a shoelace belt was extremely friendly, helpful, welcoming, and all around very pleasant and made me feel comfortable. She should get a raise and promotion
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June 2022 by Mercedez S.
Bad customer service no acknowledgement When I arrive to the counter to pay for my items Sales associate(Nicole) didn't say anything I said hello my daughter even said hello , she also put all my heavy items in one bag.
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May 2021 by Diana E.
This is by far the worst Victoria's Secret. They never have anything that I'm looking for when I go there. Not to mention the store always looks like a complete mess.
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December 2019 by Marie M.
What is there not to like about VS, right? Well, for one, it's pricey! Besides that, their underwear stands the test of time with running, tumbles, somersaults, kicks, pulls, cartwheels, sitting and standing, salsa, bachata and other dance floor moves! Not with me, but I know plenty of young and young-at-heart women who swear by their products, including their lingerie. Therefore, when it comes to gift-giving something a little special for "two," it was this store (over the other ones that carry lingerie) that I selected. Surprisingly although busy, the store was in order and they had enough associates on hand to ask questions to and check out as quickly as possible. In fact, the whole experience from walk-in to walk-out was under a half hour!
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December 2019 by Ingrid M.
I went in Coral Square Mall on December 16, 2019 to buy a couple of items as I always do for my Daughter trip to New York City. The experience was nothing of fun and exciting that I usually have interacting with the Managers which there are usually two of them with the same name. I don't recognize the staff because it looked like new people. I asked for a specific panty for my daughter and was told there were no more in that size no problem. I then walked around the table to search on my own as people often misplace things in the wrong area which I was 100% right. I found a large panty In the medium draw a small panty in the large draw etc. The entire table was not organized at all or store everything was a mess as it always is . I just recently had a Stroke and still have the stiches I am not suppose to bend down too much as I did due to the lack of assistance with some one with a disability I was trying to get the items that my daughter needed for her trip. I then started searching the draw at the bottom were she told me to bend down and look for it in the large section while she stood continuing to fold her panties and neglect me the customer when the sales associate saw the entire panty was on top she then realized her section is now compiled with more panties on top she then decided to ask me if I needed help I told her if she had that panty in another style Cheeky or etc. didn't have to be the exact one which she didn't hear anything I asked the associate attitude said it all she quickly radioed in the same thing I already had asked the manager but right then and there I was done the customer service was ZERO! I then decided not to go into a he/ say she say battle as for this sales associate she was ready to lie and say this and that which my track record will show I RESPECT EVERYONE over two years of coming in to the store i NEVER had a problem but couple of times i noticed the customer service was lacking and almost never have sizes i have to either go to another store or order what I want so moving forward to make a long story short after that I decided on a Sunday to pay for the items for my Daughter as not to disappoint her I got in my car and drove to Westfield Broward Mall were I NEVER have a issue or problem that cant be resolved and given attitude and always EXCELLENT CUSTOMER SERVICE! I also used to work in retail in NYC I no all about it but just remember your job is to make sure EVERY CUSTOMER should leave feeling satisfied with there entire transaction, understanding the customer especially LISTEN to what they want and need and offer other options. The employee's are representing VICTORIA SECRET and if the Manager and employee fail to view a customer issue it doesn't mean the end of the world maybe that same customer can have some value ideas that may be helpful especially what lacks in this store the worker did not listen to me at all extremely defense. The sales associate was extremely focused on maintaining her panties she was folding instead of tending to me she didn't ask me if I needed something else. I hope that this store and General Managers take very seriously the customers reviews and contact them because they will continue to lose business as with technology word spreads very quickly my Daughter attends PIPER HIGH SCHOOL and I sit on a couple of Board's in the State of Florida which i also is appointed my the Mayor and we always talk about the Community and experiences that we had and how it was resolved. I am willing to meet with the General Manager to discuss further I hope my comment will be taken seriously I don't want to cancel my Victoria Secret card and go else were I have been with the company for a long time and hope to continue. Life is too short! Bill Gates Quote is " Your most unhappy customers are your greatest source of learning". Thank You Morgan
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November 2019 by I'm not a perfect tourist
I bought se real perfumes with a dry good discount. Nice place and great customer service!
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November 2019 by Rosali Vega
Nice customer service
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October 2019 by Gen O.
This review is for store 0146 in the Coral Square Mall in Coral Springs. I specifically asked for the store number because I want to be sure they are recognized for exemplary customer service. My teenager was very hesitant to bra shop and get a fitting. Rosie greeted us when we entered and immediately began assisting us. She was so caring and professional, that my daughter and I felt very comfortable with her assistance in the fitting room. We bought every suggestion Rosie offered, and I also decided to get a fitting and entire new bra wardrobe based on Rosie's wonderful help! We shopped past closing time yet had no idea until we left, because Rosie and the other employee at the register were so incredibly kind and never once made us feel rushed or pressured. We were so impressed that we returned a few weeks later to purchase more in our favorite styles, and again Rosie was amazing! The store manager was there and I made sure to thank her for the outstanding service and experience. She was also absolutely wonderful and it's easy to see why her store runs smoothly with such a great staff and morale. We have since sent in many of my daughter's friends and their moms to get help from the wonderful Rosie! Thank you so very much!
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October 2019 by Priscilla C M.
I refuse to step foot in this store ever again at this location, due to the lousy customer service. Every visit to this store the women refuse to acknowledge me or to even help me with anything at all. I went today on my lunch break and was very excited because I was going to use one of my $10 coupons on a much new needed bra for myself but that did not happen due to the lack of knowledge from the cashier/sales associate and the following reasons : 1.) When I went to the counter to make my purchases she saw that I put the coupon on top of the bra but did not mention anything to me that I could not use the coupon because my bra was already on sale. 2.) They were having a $4 panty sale if you used your Victoria's Secret Angel card, however my sales associate did not ask me if I was paying with a debit, Credit Card or a Victoria's Secret Card. The point is she did not mention any of the sales and allowed me to pay with the Angel Card and did not mention that she had charged me full price for the panties, not the advertised selling price. 3.) Before walking out I decided to look at my receipt and noticed I was not charged the advertised price for the panties and even when I went back to the counter to have them rectify her error, there was not even an I'm sorry for the mistake or can I help you. 4.) The sales associate who assisted me with the refund, did not even say I'm sorry, have a nice day or anything, she did not even look at me! I can not believe this store in this mall is even open with that kind of service. Victoria's Secret exists because of women like me, who enjoy wearing beautiful and sexy lingerie and not to mention the men who enjoy in the visual pleasure of seeing their woman in their panties, bras and PJ's ! Also, ALL the drawers in this store look like a tornado went through them!!! The panties were all scattered every where and not even folded properly Every single last sales associate at this location, should be taken down to the Galleria Mall's Victoria's Secret and learn how a sales associate treats the client and works for their hard earned commission and paycheck!
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July 2019 by Erica Streete
Lousy customer service the male cashier was rude and short nice way to treat your customers
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July 2019 by Trisha Cure
If I could have the option to rate this store zero stars I would. The store is dirty and very unprofessional, the cashiers always take so long. Ladies there are rude especially the store manager she has a attitude problem. Horrible customer service never will come back, I suggest nobody go there. Don't waste your time or money it's not worth it
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June 2019 by Lauren Wimpee
Love vs but I wish the prices weren't so high
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May 2019 by Megan Louden
I was in such a hurry to find the exact same pair of leggings i bought yesterday in different colors and fell in love with. Brittany was very friendly, helpful, and found exactly what I needed. I know closing time can be stressful but her personality made the time crunch an enjoyable experience! Cant wait to visit again!
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May 2019 by Nasser Hassan
Hot Sexy undes
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May 2019 by Elizabeth Dumet
It's always such a good experience shopping at this store. The girls there are super friendly and I like how everything is organized and easy to grab, so easy to shop there! Keep it up!