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December 2022 by Colin Telfer
My wife mistakenly put the wrong delivery address on a package, but instead of "returning to sender" the staff held on to it for a few days, so we were able to pick it up! They said they knew it was obviously an error. Good to see the initiative and common sense by the personnel!!!
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January 2022 by CC F
I had the best experience at this post office. Both myself and my spouse submitted our passport applications at this P. O. and everything went wonderfully. It was a very easy process and the people there were friendly and helpful. To top it all off, our passports were in our hands in about three weeks.. during the pandemic. I'm glad to see that this P. O. isn't going to have to close after all.
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October 2021 by Jim Bresnahan
Update-- New sign now states that this office will remain open. Dated 10/26/21
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August 2021 by Ignacio Agote
ignore the negative reviews, super friendly staff who helped me send my package, giving me advice on which delivery option was more convenient!
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June 2021 by Sapna Rama
Had scheduled a passport session at 12.30 today. On the US passport website, they advertise themselves as a photo site. At 9 am, I get a call saying they don't do pictures for infants. Deliberately picked that time bc it's lunch for my husband and I and we work full time jobs. That said, canceled our appointment and having a hard time finding infant photo sites. If you're an official passport center, get it together and take infant pictures instead of lying on your website. I'll be sure to drop my child on your doorstep since the laziness at this place is the reason we will be delaying a trip. Ridiculous!
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March 2021 by Gloria L.
Nice small post office that serves the beach community of Cortez, Florida. They have a counter with all services, as well as, post office boxes for rent. We were staying at the local RV park that didn't deliver mail or packages so we had to come down to get a post office box since we planned to be here for a number of months. Service is always friendly and efficient. No problems with mail. The post office is closed on Saturday and Sunday so you do have to plan around that. I would recommend the post office to anyone.
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March 2021 by Arianna Garrastazu
They were very nice. Thank you Heidi for the great service.
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June 2020 by Tina Smith
There are quite a few one star reviews for this location (They are all 2-3 yrs old) and no indication of the service now provided .Made a passport application appointment for 10:15 and was taken as soon as we arrived.Heidi, the Postmaster assisted us and was very professional, friendly and conversational. Month was the other staff member and he was friendly and polite. This post office is not near me, but had an appointment available. I would come to this location again based on todays level of service.
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April 2020 by Betty Walsh
Always extremely helpful and professional. The postmaster Heidi and young man at front desk are personable, patient, friendly, and a credit to the postal service.
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January 2020 by Edgar Kocheran
Try calling this post office to try an talk to someone and ask them a question. No, I wouldn't recommend it. NO ONE will answer. Wait time is ridiculous. Typical for government entities. Should be USPWF..United States Postal Wait Forever.
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May 2019 by Ariane Shannon
Terrible customer service. Don't waste your time going here for any service.
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January 2019 by Lyn Fielder
I don't know what the circumstances were to justify one star, as I have always experienced friendly and competent staff. I have never, ever had anything but a pleasant experience at the Cortez USPS.
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December 2018 by Paulette Miller
Love this PO...easy parking, great staff, pleasant fellow patrons!
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June 2018 by H Grey
The unfavorable reviews possibly apply to previous staff.
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December 2017 by Sue Foster
It's 830 am Thursday morning and I can't send a package because only the lobby is open.
