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July 2022 by Tina K.
Looking for a good vet I call their office. The answering machine answers and says please text this other number if you have called before 2:00pm. Once you text someone sends a message asking if you are established or new? I texted back "new". They text back "sorry we aren't taking new clients". People who go to veterinarian school should love animals and be committed to making sure they do everything in their power as managers of the care of God's animal fur/feather and other animal babies. Those who willy nilly dont care cant be really good at what they do. Its facts.
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July 2021 by Michelle K.
Very bad experience, and I hadn't even got as far as taking my puggie in yet. Called to schedule an appointment, after instructed to by one of the Vet's in the office, was told it would be an emergency appointment, meaning $125 just to walk in the door, even though it was during regular business hours, I said ok no problem. This was on Tuesday, by Wednesday, the day of the appointment my lil puggie was feeling better so I thought I would save the $125 and schedule her for a later appointment, so I called right away Wednesday morning. I was told at that point I can cancel my appointment but would be charged $55 for not giving them 24hr notice. which was impossible since I had made it less than 24hr's ago... Anyway not the point, I was never told at any point that there was a cancelation fee. The manager called me Wednesday evening to basically call me a lair saying that her staff have questions cards that they read to the customers. I said no ma'am they did not follow protocol regardless what you think. She did not give 2 shits, she was very unprofessional the entire time and refused to take the fee for nothing other than extortion from my account. It will be a cold day in hell before , #1 I pay it, and #2 I step foot in that office.
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April 2021 by Ashley C.
The disrespect and unprofessionalism is at an all time high. We adopted a pup from someone who works through them and within the adoption agreement he is to be fixed and chipped, two procedures that are done together. When we got him fixed they claimed they micro-chipped him, which they never did. They refused to give us his rabies tag, which we paid for. Also, when we inquired about his paperwork and shot records they assured us they would send them and the rabies tag through the mail, which we have never received, come to find out weeks later they won't send his rabies tag through the mail, which we weren't told until we called in to see why we hadn't received them. They have also hung up the phone on us several times when trying to work with them on getting information for his shots and micro-chip. We just took our pup to a new vet which is much closer to us, and they confirmed our dog was never microchipped. We also found out, via the photo of his paperwork that we were sent, that the rabies shot he was given expired 2 months before it was even administered! We have called many times to resolve these issues and have been told we would get a call back and never have received a call back. And honestly all we want to make sure is that our dog has been given a proper vaccine and is protected against rabies! But we have been unable to get a straight answer. When we brought this matter up, we were sent a new rabies tag that states our pup was vaccinated a few days ago.. which is false information because he hasn't been to that vet in several months! I wouldnt recommend this vet office to my worst enemy. No pet or pet owner deserves this nonsense.
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March 2021 by Jennifer M.
Second experience here with the grooming, Lisa was amazing, perfect cuts for my toy poodles. Will be returning thank you
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January 2021 by Ethan A.
When you pull up to drop your animal off, you call to tell the you are there, expect to wait on your car for 25+ minutes. The customer service is awful, my dog was supposed to have follow up appointments but they never told us until it was too late. Once they have your money they could care less about you. Wouldn't recommend this place to anyone unless you are looking to sit in your car aimlessly like you have nothing better to do with your time. Giant money grab
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March 2019 by Lori B.
This place you don't get to go in with your pets. The staff isn't very helpful. They quoted one price on the phone, then present you a bill 5 time's over the quote. They charge a fee for CPR ( non refundable) in case you're animal stop's breathing while THEY are working on your pet. Instead of doing the proper and moral thing. They will let your pet die if you don't pay this fee. My parents took thier dog here to get spayed. She came home with dried blood ALL over her belly. Be careful going here. I will NEVER go back. Even if they are the cheapest vet in town. You don't ever see the vet. Just staff. Bad place.
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March 2019 by Brandi S.
I took my doberman in for a routine check up for her initial shots and to get a quote on cropping her ears and tail as well as spaying. They gave me a quote for the three procedures and I signed it. Since I had to work the day of the procedure, my boyfriend dropped my puppy off and they gave him a NEW quote with several things added. They added the rabies vacc, several other shots, and dewclaw removal. This added 200+ to the bill!!my boyfriend thought it was papers to drop her off so he initialled it. When I got home later that night I was pissed. I did not want her dewclaws cut off or any extra shots. Just getting the three original procedures was enough for her all at once. Of course I called and said not to cut her toes off but they had already done everything else and charged me for it. I told told them I did not sign for the extra stuff and they said well your boyfriend signed so it was official so I said what was the point of having me sign the first quote if they could change whatever they wanted and let just anybody sign for me? I said she is MY dog. Not my boyfriends. I said she is registered under MY name. They refunded me for the 200$ for the dew claws but since they already injected her with every shot they could think of, they couldn't refund that for me.what was originally a $700 bill turned into a $1k bill. Nobody said they were sorry, it was very cut dry, seemed routine to them. They tried adding extra procedures to get more money out of me.... plain and simple. Oh and my dog starts shaking as soon as we pull up to the parking lot. Lol just thought I'd add that. Jab jab alsoooooo as my dogs ears where healing, I would take her in for rewrapping and twice I picked her up when the wrapping was Soo tight around her neck that she was gagging. When she looked down it would get tighter, and her swallowing made a loud sound so I had to cut it and extend tape to give her throat some room. After the first time this happened I called and told them... Then before the second time I told them again and asked them to not make it so tight that she couldn't look down without gagging.... and they did it again anyway. They blamed on how fast she was growing.....it was the same day. Excuses. Then they wrapped it so tight around the ear that her ear was cold when I took it off. I had to take it off because part of it was cutting into her skin making her bleed. I wonder if it was cutting off circulation?!
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February 2019 by Kaylyn Pownall
I love the vet herself and the techs there but every time I call in I'm asked to be put on hold for what seems like 30 minutes and end up having to call back in order to even talk to someone. It seem like they made be either a bit understaffed or just have some newer staff
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January 2019 by Noora J.
So two weeks ago, my one year old English Mastiff, Roscoe, was bit by something in the yard, spider, snake, or wasp idk. Only one puncture and his paw is infected and swollen. First vet visit: they did not test him, played the guessing game, gave him antibiotics and cream **roscoe stops eating, poops water, his paw doesn't improve over the week** 2nd vet visit: takes him off of the antibiotics, considers it to be cancer, blames his food for the diarrhea, ask me "how they were supposed to know that the medication would have a negative reaction?" Now a week after I paid for blood work, called them 4 times, they finally call me and say they ran a test on Roscoe's paw and the results shows that he has an infection but nothing else. Like we didn't already know that he had an infection. It's taking everything in me to be cool about it. They're trying to kill our fur baby's with their lousy way of practicing. They do not care about your animals!! It the vets favorite line is, "oh it could be cancer" after I explained to her several times that I watched him playing in the yard when he was barking at something in the bushes and he jumped back and yelped, shortly after his paw swelled.. how is that anyway related to cancer?!? DO NOT TAKE YOUR FURBABIES THERE!!!
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August 2018 by connie h.
New to area, needed a vet, I went to Dogwood because it was close, I had a few concerns from these reviews.. But realized they were old reviews. So I gave them a chance. Staff was all very friendly and nice, they listened to my questions and concerns and made me feel comfortable and more importantly made my Dogs and kitties feel comfortable. I have 3 dogs and 2 cats, and each animal is rememebered when I come in, they ask about the others and go out of their way. An example of this was the other day, when it was a little chilly in the office, I noticed another older dog being taken in for exam and they had a blanket on the floor for the dogs comfort. It's little things like this makes me happy to take my animals here. Normally I only am at the vet for normal yearly checkups. But have taken in my pups in when issues or concerns, and have always been able to get a quick appointment and with little to no wait when I get there... Maybe it's under new management? Maybe they read these reviews and fixed the issues.. I can't say, I can only give my honest and MORE Recent expereince here.. I plan on boarding them here in October, and will provide another review then...
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May 2013 by Nicole Lynn
I moved into the area to live for six months before I relocated to Pensacola and had been searching for a vet that could groom my dog and supply her heart-worm/flea & tick medicine. After getting that done I made a follow up appointment to get her an ovariohysterectomy. The surgery went well and they provided her with good pain meds. However a month later when I relocated to Pensacola I once again had to find a place to groom her. They asked for her papers and when I called dogwood they said they had been having trouble scanning and could not locate my dogs history. I understood and called back the following week. They gave me the same excuse and I began to get frustrated. So I looked into my records and I saw that my dogs rabies vaccination had expired A YEAR earlier! They hadn't even noticed! I was terrified that other dogs in the facility had been treated the same way and were not up to date on their shots. My dog could have easily been bitten and died from disease! DO NOT GO HERE. your dog(s) could be in danger.
