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November 2023 by dominocat01
Just had another wonderful experience getting helped by CeeCee at the Cox Crestview store. She expresses genuine interest in her customers and shows sincere effort to ensure the problems we encountered are resolved as quickly as possible. She is a shining example of what I’m certain Cox would want representing them.
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November 2023 by Logster2302
Their service sucks... 150 a month and it goes out or slows down constantly... should be a crime.
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November 2023 by Holly Phelps
Helped us right away and were very polite.
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August 2023 by Sam Krieg (Sam K)
Moved to Crestview 3/23 and signed up for Cox TV, internet and mobile phone. In July my phone service went down at my house and Cox mobile does not support wi-fi calling. For a week I chatted with techs and went to the local store. I was told there was nothing they could do. Switched to AT&T and have no issues. Also in July I started having issues with the internet and cable going down. I have to restart the modem and cable box to re-establish service. It is now the third week in August and now happens at least once daily. If this is not corrected soon AT&T will have all of my services.
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July 2023 by Emma McCurdy
Tried to call over 15 times. Does ANYONE in this store know how to use a phone.
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July 2023 by E
I have had this service for less than a month and I have lost internet connection more times in that short of a timeframe than my previous service company over a span of 3 years. Truly the worst of the worst.
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July 2023 by Rob F.
I have to give a big shout out to Trevor and James at COX. These guys were awesome in making sure our services plus new phones were all transferred from Verizon to COX mobile without a glitch. Trevor made sure my mothers phone worked perfectly and answered all her questions before she left the store. James worked with my wife to make sure her new phone was all transferred and working and all her questions were answered before leaving the store. As with always getting new phones we spent a good part of the day with these guys who made the long stay very pleasurable. Thank you again guys super appreciate your support and also our transfer to COX mobile a pleasant experience.
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June 2023 by Chris Babcock
Scammy false advertising on prices, horrible customer service. Avoid if you can.
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June 2023 by A+ Floor Care
Have tried calling this location multiple times and left voice messages. I still have not had a response to this day and have been trying for a few days. Would highlty recommend Cox investing in an in-store operator.
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February 2023 by Heather Howard
Phone service is terrible and they pressured me into buying a phone i didn't want. And regular internet isn't much better. I have unlimited plan with my phone and still have no service. Also my service was cut off for only 10 bucks. Never again.
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January 2023 by Hnd Rx
If zero was an option….Absolute WORST service in my experience. I’ve lived in several states, several areas of Florida and cox is by far, the least professional, poorly experienced (in every way; customer service, tech, etc) and overall poorly managed company I’ve ever seen. We need internet for work and because of their inexperienced support team, we will have no connection for the next three days despite the fact our service was fine moments before our call to support. Now, we must wait 3 days to have a tech come out which is code for “extra money.” Our service was fine in terms of speed but about once or twice an hour we would lose connection for for a few minutes. We wanted to resolve that issue. Somehow, during the call, we were switched to an “upgraded” service which made our current modem useless. We asked for our service to be switched back immediately as waiting 3 days was not an option. “Support” told us since we were “upgraded” we couldn’t go back to our previous service. We did not ask to be upgraded. We simply wanted a connection that would be reasonably secure. The customer “service” rep was incredibly rude. I’ve never heard anyone speak to a Customer like she did. I’m not a Karen either. I’ve worked in customer service for over a decade and despite the fact I’m not the most social person on earth, I am an adult & balanced enough to make myself be friendly for the customer. As soon as she took our call she was rude. She knew exactly what the problem was yet somehow, had zero clue how to explain it. The only thing she could think to say was “it’s confusing.” Confusing for who exactly? You? You know nothing of my experience, knowledge or training so at the very least, humor me and see if I can comprehend the problem. Let me be the one to decide if it’s “confusing.” She simply would say nothing but “it’s confusing” and “you’ll need a tech.” We had internet connection this entire time until she made some change and now there’s no way to connect us? How does that make sense? I could live with this situation if she’d been professional but she was the farthest thing from professional. Rude, immature and emotional are the words that come to mind with her. She seemed to be putting an unwarranted amount of emotion into the situation when all that was needed was strait-forward, professional assistance. So quick to sell us an unnecessary tech call and refused to simply put her thinking cap on and help….or at least connect us to someone else in the department who may be having a less emotional day. Leave your emotions at home and try to work on being a professional.
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January 2023 by Anna Maria
This review is for this store location only, not the Cox company in it's entirety. This location is always helpful, and quick to provide solutions. The customer service at this location is wonderful. They are always very helpful, honest, & efficient. Thank you.
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December 2022 by Nathan Lawrence
I have never had a ISP treat me the way Cox has. First they sent a random contractor to my home who says to me I’ve never been trained on how to install this hardware. Then have another 4 technicians come out and look over my equipment and still never figure out why I’m suffering from massive packloss all while blaming every single device in my home rather then their service. Then I get a bill for a 25.00 extra charge on my card for because my auto payment card was turned off because fraudulent activity and I still paid the bill on time. How they have a deal with Crestview to be the only ISP in the city is beyond me pure monopoly at this point and are price gouging the community excessive rates compared to other companies. 150.00 a month for 500gb unlimited internet is an absolute absurd number when I was only paying 55.00 a month for unlimited with Verizon. If I could get any ISP that wasn’t Cox I would in a heartbeat and sadly I have to give one star because they would get .1 if it was up to me.
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December 2022 by Dennis Helmer
Tori was a very kind and professional staff member who took time to answer all my questions and help me get a great deal. I highly recommend this store. I drive from Freeport here. They are great!!
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December 2022 by Mike Tate
I was just in this store and all I wanted to do is exchange my remote and see why my internet is slower after I upgraded to the gigablast. My cue number was 8 and I was one of 3 customers in the store, the other 2 were being helped. After almost 40 mins of waiting I had to leave because I have other obligations to handle. I usually don't have an issue with this store and I'm typically in and out in under 30 minutes of entering the store. Not sure what the deal was today but I don't have time to sit and wait for however long the 7 fictional customers were going to take. Cox is getting worse by the month!
