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December 2023 by LeBron H.
After paying $1070 ( payment in full), waiting 4 weeks, the furniture arrived at the Defuniak Springs, Florida warehouse, we were told that it was worth more than the invoice we paid and were supposed to pay hundreds more than the invoice in order for the owner to allow it to be delivered to the store. We were supposed to pick it up without further charges. The store manager was very caring, however I assume the owner is not. We are a 70+ year old couple. Great business model. Buyer beware.
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October 2023 by kim stroupe
Sales person was very nice and helpful. However the delivery was not smooth. I was told it would take 4 weeks and after 5 weeks I called to check. They said it had just arrived. Couldn’t get it scheduled for delivery for almost another week. Got a text the morning of delivery to confirm delivery between noon and 4. Nothing shows up so I’ve spent a few times calling with no effort from the girl answering phone. It’s now 6 pm and still no furniture or update. Not very happy about the customer service.
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October 2023 by Mr Sir
Go see Candice, she was very helpful and nice. The side has a great selection of very nice furniture.
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August 2023 by Shiela Herbert
Wow. Road all the way to Fort Walton….. Closed! Road to Crestview…. No lamps, no coffee tables, end tables, two small dining tables. Waste of time!
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April 2023 by Noelan Meyer
We just had the worst interaction with the owner trying to explain what his employee told us about a chair that was supposed to be apart of our table. He took his anger with his employee out on us and stormed away instead of helping us he said good luck. I would never recommend this place to anyone. I cannot believe he just did that and never helped.No we are not apart of whatever things you have going on at your business. You are a rude person and need to treat your employees and customers better. We were sold the table by your employee so take responsibility because you hired them. Thanks for ruining our experience with your company though.
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March 2023 by Brady Densley
Definitely recommend for anyone looking for great quality furniture at an excellent price! Went to 4 different stores, here, Ashley, Aron’s, and a store in niceville, and came back to Jazzi’s to buy. Ashley’s was horrible quality and double the price, Aron’s had a terrible selection and small selection, and the niceville store was okay but little costly. Jazzi also offered delivery only 3 days later, where as Ashley takes months to deliver. Very happy with my purchase here, will update with pictures upon arrival!
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January 2023 by Stacey McCann
Recently visited your store with my boyfriend. We have been remodeling and needed some new pieces. Shanna was amazing. Very patient and knowledgeable. She made what was a stressful endeavor very easy. Thank you so much.
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December 2022 by John Fisher
We purchased a sofa and loveseat combination from the Fort Walton store on 31 October 2022. Lady at the counter was very helpful and the transaction was great. Delivery was set up for Saturday, the 5th of November.After the delivery truck left, we discovered that the recliner in the loveseat was very hard to open up. You have to almost break the handle to get it to release, then shimmy your body in the seat to get it to expand out. I called the store immediately and explained what was going on. I was told Travis, their Technician, would reach out but he never did. That was after several attempts contacting the store. Nothing happened until my wife left the first rating. That got their attention. She promised to replace the loveseat the next week.UPDATE: 30 Nov 2022. They delivered a working loveseat today. I have to admit that they have tried to get this taken care of. We were just not happy with the fact that they didn't make us their top priority after delivering broken items to begin with. I'm happy with the furniture now and just glad this is over. I am bumping my star rating up to a 4.
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June 2022 by Shelly2.0
I walked in the store. And was greeted with an hey. What happened to welcome to Jazzi Rae's!!! I'm helping someone. I'll be right with you. instead your rude a$$ walked by me as if I wasn't there. My money spends just everyone else. This rude world we live in. I hope this isn't the owner. Poor poor customer service
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May 2022 by Beverly Swem
The FWB store is the best! We found the furniture to be excellent and got ourselves a new couch and recliner! Thanks Haley for all your help! You guys are awesome and we will be back!
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May 2022 by Anastasia Grace
Our experience was awesome. We ordered our table in February and we understood that our order would take a while. We got our table in about 6 weeks, the staff helped me fit it in the back of my SUV, the directions for assembly were very easy and the table looks great in our breakfast nook.
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April 2022 by Sandi M.
Based on my experience with Jazzy Rae's, I strongly suggest you shop elsewhere. After my purchase of a bedroom suit, I was treated like I was no longer a customer, rather a bother to them as I was trying to simply get missing hardware! Also, The quality of the furniture is very poor based on the prices!
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March 2022 by Kim F.
BUYER BEWARE! 1) Huge restocking fee, not disclosed We purchased a new recliner September 2021, brought it home in the box, unpacked it, and found it was too large for our living room. Called the store immediately (within 2 hours of purchase), and found that even if we brought it back immediately, we would be charged a 25% restocking fee. That policy was never verbally or otherwise disclosed to us before we left the store. It was technically printed on our invoice/receipt. 2) We were stuck with the chair. The first time we sat in it, found it to be defective. Manufacturer warranty, so the repair was finally completed on 3/1. We still have a chair that is too large for our space, but I will never do business with them again.
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December 2021 by Alison Rowley
Had this delivered today! I love it! The guys that delivered it were so awesome!
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November 2021 by Debora Golden
Love my new sectional great selection, staff was awesome ,I love that they have everything in stock no waiting was delivered the next day .The delivery guys were Tristan an Isaiah they were very professional moved around until we were satisfied with placement and hauled all trash off I would highly recommend this place