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November 2023 by Randy McDaniel
Mack's is an excellent maintenance garage that can handle both domestic and foreign cars. The service I received on my 1992 Miata transmission was second to none.
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November 2023 by chucky runfola
Hands down best service I've had in years! Fantastic honest fast service. This place saved me thousands. Highly recommended AAA+++ Ty so much. You guys and gals rock!
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October 2023 by Paul Raines
Nice people. I have been having Mack's take care of my vehicles the last couple of years. And I am very satisfied with the results and mechanical abilities.
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October 2023 by Amber Foskey
While we were traveling, we had an exhaust issue. Called them from the interstate and they told us to come right on. Had us back on the road within the hour. Excellent customer service and reasonable priced.Service: Auto exhaust system repair
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October 2023 by Tanya&Michael Romero
This is the only place I will take any of my vehicles. Reminds me of the small town I grew up in back in Kansas. They are always honest and I'm treated like family!
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September 2023 by Stanley B.
Best auto service and repair shop in Crestview (quality work at a reasonable price) always.
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August 2023 by Skyler Sampson
What a savior this place was. I was driving from Pensacola to Tampa (home) on I-10 when out of nowhere, my engine started knocking and stopped accelerating on the interstate. I called 3 places in Crestview who were booked and couldn't see me. Finally called Mack's and was told they were also booked solid but would try and help me out since I was travelling. I was able to hobble it to Mack's, where it was diagnosed as a faulty engine that currently has a recall and a lawsuit out against it (gotta love Kia's). I was visibly distressed (30yo female solo traveler) and Mack's went above and beyond trying to accommodate the best they could with the circumstances. They told me I could spend as much time as I needed there working everything out. They also researched my car's warranty/recalls and gave me the number to call to contact Kia. I spent the next 3 hours there on the phone with Kia scheduling towing, rental car, and engine replacement. Mrs. Diane (sweetest woman I have ever met) who works the front desk came to me numerous times offering me drinks or snacks (I'm a type 1 diabetic). She was just the best! Many thanks to Ashton and the other employees I worked with as well. Everyone was incredibly kind, professional, and very helpful.I could have easily been told by a different mechanic that I needed a new engine and if someone tried to sell me one I probably would have paid whatever it cost out of desperation to get home. I am thankful for Mack's honesty and transparency during one of the most stressful moments of my life. It's not easy to find a fair, reputable, and kind mechanic....so I was very lucky to find them in my time of need! Thanks again guys!
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June 2023 by Sefro B
We were traveling home from Florida yesterday when our van started miss firing. We pulled into Mack’s stressed out in desperation, with still 5 hours of travel left. Mrs Diane at the front counter was so sweet and kind. They were able to squeeze us in and get us back on the road quickly, despite being backed up with weeks of work. We are so grateful and appreciative. Great people and amazing service. I wish you guys were located closer to home. No good deed goes unnoticed. God BlessThe Bourque’s
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May 2023 by Robert Litz
If more than 5 stars was an option they would have earned them! I was travelling from out of town and Alan was absolutely the most helpful person I've ever dealt with! What started as a simple reattachment of the muffler on a 1995 Grand Cherokee turned into the installation of a new tow hitch (with removal of the old rusty one - broken bolts and all!) and repair of a non-charging condition that ended up with the eventual replacement of the ECM. I know Alan put off other work on his schedule just to help me because he knew I was from out of town and on limited time. My appreciation cannot be understated! I will be forever greatful and if ever in the area and in need of a repair this will be my first stop!Service: Electrical repair
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March 2023 by Kayla Heitz
I purchased a 2016 Mazda CX-5 back in May of 2022 used. I began having issues with it about a week after buying it. Took it to Fort Walton Mazda several times and they even had it for a month and couldn't tell me what was wrong with it. I took it to several different places before finally ending up at Mack's Automotive and THANK GOD I DID! They went to bat for me immediately. Even though my warranty didn't come through as we had hoped, they were able to get my car back in working order so that I can have a safe and reliable vehicle for my son and me to drive in. I can tell you if you go to Mack's for your service or repair needs, you are in the absolute BEST hands in Northwest FL. You will find no better! Mack's has earned my business FOREVER. Thank you so much for doing an honest business. You guys are amazing!Service: Engine repair
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December 2022 by Janet R
Just amazing !!!!! Out of luck we traveled all the way from Miami with our children and stayed across this amazing shop we didn’t know about! Until upon early 5 am the next day we noticed our cars breaks messed up on us! We looked up the shop and my husband waited until the shop opened , & I am so super thankful with the owner and his crew ! They worked all day to help get the problem situated , I’m really impressed they managed to put us back on the road safe and sound ! Super grateful … words aren’t enough to describe how great you all are!!!!! Thank you and my kids thank you ! Merry Christmas ? TRUE HARDWORKING HEROES, helpful with anything !!
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December 2022 by Billy Gordon
I have known Mr. Mack and his wife for years but never used his services. By talking with him for just a few minutes today revealed to me that he is a very knowledgable tech. I plan to do business with him in the future.
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November 2022 by Joyce Woodall
They were very professional and courteous. Would recommend to anyone who needs auto repair.
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November 2022 by clayton coker
They are very nice and reasonably priced. Normally will take you. Week to get in. I had ball joints replaced on a Jeep Jk cost around $600. For both sets.
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October 2022 by Linda Kennedy
Can't say enough great things about this place! I was amazed that I got a diagnosis and estimate in one day! And it was fixed and ready the next day! The prices were very reasonable and the people were friendly. They did in one day what the local Buick dealership couldn't do in almost 2 weeks, and my vehicle is a Buick, go figure.
